Terms and Conditions

1.1 I agree to abide by the Bank's Terms and Conditions and rules in force and the changes thereto in Terms and Conditions from time to time relating to my account as communicated and made available on the Bank's website.

1.2 I agree that the opening and maintenance of the account is subject to rules and regulations introduced or amended from time to time by the Reserve Bank of India.

1.3 I/We agree that the bank before opening any deposit account, will carry out a due diligence as required under Know Your Customer guidelines of the bank. I / We would be required to submit necessary documents or proofs, such as identity , address, photograph and any such information to meet with KYC, AML or other statutory/regulatory requirements.I/ We hereby confirm that in case of any updates or changes to the documents submitted during the establishment of the business or account-based relationship, or thereafter as necessary, I/We shall promptly inform the bank and provide the updated documents within 30 days of such changes. I / we agree to submit the updated KYC documents at periodic intervals, as may be required by the Bank.

I/We, give my consent to download my KYC Records from the Central KYC Registry (CKYCR), only for the purpose of verification of my identity and address from the database of CKYCR Registry.

I/We understand that my KYC Record includes my KYC documents /Profile information such as my name, address, date of birth, PAN number etc.

1.4 I agree that the Bank may, at its discretion, engage the services of Business Facilitators (hereinafter referred to as "BF") and Business Correspondents (hereinafter referred to as "BC") for extension of banking and financial services so as to ensure greater financial inclusion and increasing the outreach of the banking sector. The Bank, however, shall be responsible for the acts and omission of such BC and BF.

1.5 I agree that, under normal circumstances, the bank has the liberty to close my account at any time by giving me at least 30 days notice. However, if the Average Monthly/ Quarterly Balance, is not maintained, the Bank reserves the right to close my account without giving any prior notice.

1.6 I agree that the Bank can at its sole discretion, amend any of the services/facilities given in my account either wholly or partially at any time by giving me at least 30 days notice and/or provide an option to me to switch to other services/facilities.

1.7 I agree that any change in my account status or change of address will be immediately informed to the Bank failing which I shall be responsible for any non-receipt of communication/deliverables or the same being delivered at my old address.

1.8 I agree that all instructions relating to my account will be issued to the Bank as per acceptable mode of communication to the Bank.

1.9 I agree to preserve my cheque book/ATM Card carefully. In case of loss/theft of the same I shall immediately inform the Bank in writing.

1.10 I agree that I will maintain the minimum balance in my account as prescribed by the Bank from time to time.

1.11 The Bank reserves the right to take appropriate action as deemed fit for time to time, incase of any suspicious transactions are observed in customer account.

1.12 I agree that I shall be liable to pay all charges, fees, interest, costs wherever applicable, which the Bank may levy with respect to my account or any transaction or services rendered and the same may be recovered by the Bank by a debit to my account. I agree and acknowledge that in case of non-availability of adequate funds the charges will be debited to the account over a period of time till the entire amount is recovered.

1.13 The Bank reserves the right to refuse Chequebooks, Adhoc Statements, PhoneBanking TINs, NetBanking IPINs, Debit/ATM Cards & PINs to the customer, in case the Average Monthly/ Quarterly Balance in the account is not maintained.

1.14 I agree that I shall not pay any amount in cash to any Sales Representative of the Bank at the time of opening an account or carrying out any transaction in the normal course of the business. I agree to deposit cash only at the Bank's teller counters at the branch premises.

1.15 I agree to execute necessary writings in the form and manner as may be required by the Bank in order to execute my Fax instructions to the Bank.

1.16 I agree that the Bank will send me communications/letters etc. through courier/messenger/mail or through any other mode at its discretion and the Bank shall not be liable for any delay arising there from.

1.17 I agree and acknowledge that in the absence of my specific instructions to personally collect from the Branch, the cheque books, PhoneBanking TINs, NetBanking IPINs, Debit/ATM Cards & PINs will be dispatched by courier/messenger/mail or through any other mode by the Bank at its discretion to the address notified by me for correspondence.

1.18 I agree that the Bank will, unless requested by me in writing to the contrary, issue cheque book on the opening of my account. Further issue of cheque books will be only against written requisition by me or through ATM, PhoneBanking or NetBanking.

1.19 I agree that an account may be opened on behalf of a Minor by his natural guardian or by a guardian appointed by a court of Competent Jurisdiction. The guardian shall represent the Minor in all transactions of any description in the above account until the said Minor attains majority. Upon the Minor attaining majority, the right of the guardian to operate the account shall cease. The guardian agrees to indemnify the Bank against the claim of above Minor for any withdrawal/transactions made by him in the Minor's account.

1.20 I agree and undertake to ensure that there would be sufficient funds/cleared balance/pre-arranged credit facilities in my account for effecting transactions. I agree that the Bank shall not be liable for any consequences arising out of non-compliance by the Bank of my instructions due to inadequacy of funds and the Bank can at its sole discretion decide to carry out the instructions not withstanding the inadequacy of funds without prior approval from or notice to me and I shall be liable to repay with interest the resulting advance, overdraft or credit thereby created and all related charges arising thereby at prime lending rate applicable from time to time. I agree that frequent dishonor of cheques or high value cheque returns due to insufficient funds may lead to discontinuation of cheque books / closure of bank account.

1.21 I agree that in the event of an account being overdrawn, the Bank reserves the right to set off this amount against any credit lying in any of my accounts.

1.22 I agree that the transactions conducted by me at the BC counters shall be reflected in the bank’s books latest by the next working day.

1.23 I agree that the Bank shall not be liable for any damages, losses (direct or indirect) whatsoever, due to disruption or non availability of any of services/facilities due to technical fault/error or any failure in telecommunication network or any error in any software or hardware systems beyond the control of the Bank.

1.24 I agree that the Bank may disclose, in strict confidence, to other institutions, such Personal Information as may be reasonably necessary for reasons inclusive of:

1. For participation in any telecommunication or electronic clearing network

2. In compliance with a legal directive

3. For credit rating by recognized credit rating agencies

4. For fraud prevention purposes

5. To credit information bureaus.

1.25 I give consent to the Bank to disclose information provided in the account opening form for the purpose of cross selling by HBL Global Ltd and any other marketing agent/s and/or contractors with whom the Bank enters, or has entered into any arrangement, in connection with providing of services/products, including without limitation, cross selling of various financial products. The Bank will have to always check before any cross-sell attempt whether or not I have registered for ‘Do Not Call’ facility.

1.26 I / we agree that the Bank reserves the right to restrict transactions in my / our account without giving any prior notice if any suspicious transaction pattern is observed in my/ our account or if the profile/ transactions are not in line with KYC policy or if such account is being misused as a channel for unauthorized money pooling or a conduit of any illegal activities.

1.27 Disclosure of Information to Credit Information Companies:

I, the undersigned, declare, confirm and consent to HDFC Bank Limited (“Bank”) and its service providers, as under:

1) I hereby confirm that am a major and a resident of India and I have read and I hereby accept the Privacy Policy of the Bank available at ______________.

2) I seek from the Bank various financial assistance, other products and services for which I may be found eligible by the Bank from time to time, at any time in future, including after closure of any of my existing or future relationships, accounts, products, facilities, loans, services with or from the Bank from time to time, for which purpose I authorise the Bank to share any of my Information (as defined hereinafter) with any credit information companies and obtain various scores, reports and information for determining my credit worthiness from them, and accordingly to contact me or cross sell to me from time to time.

3) I hereby further expressly consent to and authorise the Bank (whether acting by itself or through any of its service providers, and whether in automated manner or otherwise), to do and undertake any of the following, in relation to my application details, personal data and sensitive information about me, information, papers and data relating to know your customer (KYC), credit information, and any other information whether about me or not as may be deemed relevant by the Bank for its purposes (collectively, “Information”):

i) to collect the Information from me and other physical or online sources including accessing the same from credit information companies, information utilities, websites, data bases and online platforms (whether public or not); to get the authenticity, correctness, adequacy, etc. of the Information verified from any sources and persons including from online data bases; and to act for and on my behalf for such accessing, collecting or verifying of the Information including using my log in and password credentials on the online platforms; such collection, access and verification may be done without any notice to me;

ii) process Information including by way of storing, structuring, organising, reproducing, copying, using, profiling, etc. as may be deemed fit by the Bank;

iii) to store the Information for such period as may be required for contract, by law or for the Bank’s evidential and claims purposes, whichever is longer;

iv) to share and disclose the Information to service providers, consultants, credit information companies, information utilities, other banks and financial institutions, affiliates, subsidiaries, regulators, investigating agencies, judicial, quasi-judicial and statutory authorities, or to other persons as may be necessary in connection with the contractual or legal requirements or in the legitimate interests of the Bank or as per the consent;

v) any of the aforesaid may be exercised by the Bank for the purposes mentioned above, for the purposes of credit appraisal, fraud detection, anti-money laundering obligations, for entering into contract, for direct marketing, for developing credit scoring models and business strategies, for monitoring, for evaluating and improving the quality of services and products, for other legitimate purposes or for any purposes with consent.

4) I expressly agree to and subject me to the automated processing, automated profiling and to the automated decision making by or on behalf of the Bank.

5) I expressly agree to the Bank and/or its affiliates for using the Information and for cross-selling to me their various products and services from time to time.

1.28 Force Majeure:

The Bank shall not be liable if any transaction does not fructify or may not be completed or for any failure on part of the Bank to perform any of its obligations under these Terms and Conditions or those applicable specifically to its services/facilities if performance is prevented, hindered or delayed by a Force Majeure event (defined below) and in such case its obligations shall be suspended for so long as the Force Majeure event continues.

"Force Majeure Event" means any event due to any cause beyond the reasonable control of the Bank, including without limitations, unavailability of any communication systems, breach, or virus in the processes or payment or delivery mechanism, sabotage, fire, flood, explosion, acts of god, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage devices, computer crashes, malfunctioning in the computer terminal or the systems getting affected by any malicious, destructive or corrupting code or program, mechanical or technical errors/failures or power shut down, faults or failures in telecommunication etc.

1.29 Indemnity: I agree that I shall indemnify and hold the Bank harmless against all actions, claims, demands, proceedings, losses, damages, costs, charges and expenses whatsoever which the Bank may at any time incur, sustain, suffer or be put to as a consequence of or by reason of or arising out of providing any of the services or due to any negligence/mistake/misconduct on my part or breach or non-compliance by me of any of the Terms and Conditions relating to any of the services or by reason of the Bank in good faith taking or refusing to take action on any instruction given by me.

1.30 Right of Lien/Set off: I hereby grant and confirm the existence of the right of lien and set-off with the Bank, which the Bank may at any time without prejudice to any of its specific rights under any other agreements with me, at its sole discretion and without notice to me utilize to appropriate any moneys belonging to me and lying/deposited with the Bank or due by the Bank to me, towards any of the Bank’s dues and outstandings under or in respect of a loan facility, including any charges/fees/dues payable under these Terms and Conditions..

1.31 Miscellaneous: Failure to enforce any rights conferred by these Terms and Conditions or any law shall not be deemed to be a waiver of any such rights or operate so as to the exercise or enforcement thereof at any subsequent time.

1.32 Governing Law: All claims, matters and disputes are subject to the exclusive jurisdiction of the competent courts in Mumbai only. These Terms and Conditions and/or the operations in the accounts of the customer maintained by the Bank and/or the use of the services provided by the Bank shall be governed by the laws of the Republic of India and no other nation. The customer and the Bank agree to submit to the exclusive Jurisdiction of the Courts located in Mumbai, India as regards any claims or matters arising under these Terms and Conditions.The Bank accepts no liability whatsoever, direct or indirect, for non-compliance with the laws of any country other than the Republic of India.

1.33 Should I have any complaint relating to the features of any of the products/services of the Bank that I hold/avail of, I am aware that I can approach the Grievance Redressal Cell within the Bank at grievance.redressal@hdfc.bank.in for a resolution and if I do not get a satisfactory response within 30 days of lodging the complaint, then, under the Banking Ombudsman Scheme 2006,I can approach the Ombudsman appointed by the Reserve Bank of India, in charge of the region where I hold my account, details of which are available at www.bankingombudsman.rbi.org.in

1.34 In case there are no transactions initiated by me / us in the account for a continuous period of two years for Savings Account and Current Account (excludes system generated transactions like credit interest,debit interest), I / We agree that the account would be treated as a 'Dormant' Account & will be blocked for any Debit transaction for Account safety by the Bank. I/We agree that the account status would change to 'Active' only on my/our ( all joint holders) written instruction in this regard and by initiating a transaction by me / us at the home branch. I/We understand that until the account status is 'Dormant', transactions through Direct Banking Channels like ATM, Net Banking, Phone-banking may not be allowed by the Bank.

1.35 I/We agree that, in case I/we have issued single cheque/instruction, for debit to my/our account, for issuing more than one Demand Draft/Pay-order, then the same will reflect as multiple debit entries in my/our account

1.36 Bank shall be entitled at its discretion to engage/avail of, at the risk and cost of the customer, services of any person/third party service provider/agent/agency, for anything required to be done for/in relation to/pursuant to any of the products/services offered, including collections, recovery of dues, enforcement of security, getting or verifying any information of the customer/assets, and any necessary or incidental lawful acts/deeds/matters and things connected thereto, as the Bank may deem fit.

1.37 The Bank shall have the right to not return the application, the photographs, information and documents submitted by the customer. The Bank shall, without notice to or without any consent of the customer, be absolutely entitled and have full right, power and authority to make disclosure of any information relating to customer including personal information, details in relation to documents, products/services offered, defaults, security, obligations of customer, to the Credit Information Bureau of India (CIBIL) and/or any other governmental/regulatory/statutory or private agency/entity, credit bureau, RBI, the Bank?s other branches/subsidiaries/affiliates/rating agencies, service providers, other banks/financial institutions, any third parties, any assignees/potential assignees of transferees, who may need the information and may process the information, publish in such manner and through such medium as may be deemed necessary by the publisher/Bank/RBI, including publishing the name as part of willful defaulter?s list from time to time, as also use for KYC information verification, credit risk analysis, or for other related purposes. In this connection, the customer waives the privilege of privacy and privacy of contract. The Bank shall have the right, without notice to or without any consent of the customer, to approach, make enquiries, obtain information, from any person including other banks/finance entities/credit bureaus, customer?s employer/family members, any other person related to the customer, to obtain any information for assessing track record, credit risk, or for establishing contact with the customer or for the purpose of recovery of dues from the customer.

1.38 In case any personal information or sensitive information is collected by the Bank, the same shall be dealt with in accordance with the privacy policy of the Bank which is available on the website of the Bank at www.hdfcbank.com.

1.39 Bank reserves the right to record telephonic conversations with customers for quality control purposes.

1.40 Notwithstanding the documentation and account opening form provided, the bank reserves the right to accept / reject your application. The Bank's decision in this regard would be final.

1.41 Any loans/facilities, other banking products, may be made available through the internet banking platform or any similar platform of the Bank (platforms through which the customer/borrower can access/monitor the account by use of the customer/log-in id and password) and the Bank may use such platform for providing the customers/borrowers the facility to complete online application as well as enter into/make the loan documents online. Every usage and operation of the internet banking or any such other platform using such customer id and password, including in cases of online loan processes from time to time, should be deemed to be usage and operation personally by the customer/borrower himself and in physically and mentally stable state nothwithstanding any loss, theft, hacking etc. of the password; and that the Bank shall not be required to check the identity of the person operating the internet banking account at any point of time or his mental or physical stability.

1.42 Voluntary Consent for Aadhaar:

• "I hereby submit voluntarily at my own discretion, my Aadhaar number as issued by Govt. of India, to HDFC Bank and voluntarily give my consent to open account with HDFC Bank in my individual capacity using my Aadhaar number and / or as an authorized signatory in non-individual accounts and; to use my Aadhaar details for authentication with UIDAI. The consent and purpose of collecting Aadhaar has been explained to me in local language. HDFC Bank has informed me that my information submitted to the bank herewith shall not be used for any purpose other than mentioned above, or as per requirements of law."
• Voluntary Consent for Aadhaar Authentication:
• I hereby submit voluntarily at my own discretion my Aadhaar number issued by UIDAI, to HDFC Bank and voluntarily give my consent to use my Aadhaar number for e-KYC authentication with UIDAI as per Aadhaar Act, 2016; for the purpose of Account opening and Aadhaar linking and/or specified instructions on my HDFC Bank account in my individual capacity and / or as an authorized signatory in non-individual accounts.
• I, holder of the Aadhaar number, hereby voluntarily give my consent to HDFC Bank to obtain and use my Aadhaar number, Name and Fingerprint/Iris and my Aadhaar details for authentication with UIDAI as per Aadhaar Act, 2016 and all other applicable laws.
• HDFC Bank has informed me thatbasis the voluntary consent given by me while submitting my Aadhaar number to HDFC Bank, my Aadhaar details and identity information would only be used for e-KYC purpose, demographic authentication, validation, OTP authentication including; for availing banking services, operation of my accounts / relationships and for delivery of subsidies, benefits and services and / or any other facility relating to banking operations.
• HDFC Bank has informed that my biometrics will not be stored / shared and; will be submitted to Central Identities Data Repository (CIDR) only for the purpose of authentication. HDFC Bank has informed me that this consent given by me voluntarily and my Aadhaar number will be stored along with my account details within the bank. I have been explained about the nature of information that may be shared upon authentication.
• I also authorize HDFC Bank to link and authenticate my Aadhaar number to all my accounts / relationships with the Bank as may be opened in future.
• I have been given to understand that my information submitted to the bank herewith shall not be used for any purpose other than mentioned above, or as per requirements of law. I hereby declare that all the information voluntarily furnished by me is true, correct and complete. I will not hold HDFC Bank or any of its officials responsible in case of any incorrect information provided by me.
• The above consent given by me voluntarily and purpose of collecting Aadhaar has been explained to me in my local languag 
• Voluntary Consent for Aadhaar in Regional Languages

1.43 In the event of non-maintenance of minimum balance, the bank will notify the customer by SMS/e-mail/ letter etc. that in case the minimum balance is not restored in the account in the subsequent month, non-maintenance of minimum balance, charges will be applicable till such time the minimum balance is restored.

• The Bank will notify the customer in the initial month only in case of non-maintenance of minimum balance and no further intimation will be given in consecutive months if minimum balance is not maintained. It will be the responsibility of the customer to ensure that his valid e-mail ID, mobile number and address is updated with the Bank at all times, failing which,customer may not receive the notification(s)

1.44 Any update with respect to demographic- details (mailing Address, mobile no, email ID, Home Phone & Office Phone) on savings/current account will also be updated in assets and credit card relationship, if any.

1.45 Accounts with Nil balance and no transactions for 6 consecutive months will be weeded out by the bank without any further intimation to the customer.

1.46 Cash deposit or Cash withdrawal above twenty lakhs rupees in one or more account of a customer in a financial year will not be allowed if PAN/Aadhaar in lieu of PAN is not updated with the Bank.

Payment of interest

• Interest on a Recurring Deposit will be calculated from the date the instalment is paid.

• The method of calculation of interest on RDs will be on Actual / Actual Quarterly Compounding. Bank computes interest based on the actual number of days in a year. In case, deposit is spread over a leap or a non-leap year, interest is calculated based on the number of days i.e. 366 days in a leap year & 365 days in a non- leap year.

• The interest for Recurring Deposits will be corresponding rate as applicable for a Fixed Deposit.

• Interest on the deposits is compounded at quarterly intervals, at the applicable rates.

• Interest payment on Recurring deposit is only on maturity.

Resident-Lock in period

• The Recurring Deposits account has a minimum lock in of one month.

• In case of premature closure within a month, no interest shall be paid out & only principal amount shall be returned.

NRI-Lock in period

• The minimum lock in period for NRE RD is one year and NRO RD is one month.

• In case of premature closure within a year and NRO RD within a month, no interest will be paid out to the depositor & only principal amount shall be returned.

Maturity

• The deposit shall be due for repayment & shall mature on completion of the contracted tenure even if there are installments remaining to be paid.

• The maturity amount mentioned on the Recurring Deposit confirmation advice is subject to payment of all installments on time.

• In case of any delay in payment of scheduled installments, the maturity amount shall change due to delay in payments.

• Maturity amount mentioned on the confirmation advice shall also change in case of TDS recovery

Payment of Installment

• The Installment amount once fixed will not be allowed to be altered at a later date.

• In case of more than one installment is being overdue at the time of payment, the paid installment if sufficient to cover only one. installment will be appropriate towards first/earliest installment overdue.

• Partial payment of installment will not be permitted.

• HDFC bank shall not be responsible for informing the depositor to maintain adequate balance in his/her HDFC bank account in recurring deposit to pay his/her installments in the event of failure of the standing instruction due to shortfall of funds in the transacting amount.

Overdue Installments

If frequent defaults (non-payments) are observed in the monthly installments and six installments fall in arrears, the bank reserves the right to close the RD account. The interest rate applicable on such closed accounts will be as per the premature withdrawal policy of the bank.

Premature withdrawal

• In the case of premature encashment, all signatories to the deposit must sign the encashment instruction.

• In the event of death of one of the joint account holders, the right to the deposit proceeds does not automatically devolve on the surviving joint deposit account holder, unless there is a survivorship clause.

• In case of joint deposits with a survivorship clause, the Bank shall be discharged by paying the Deposit proceeds prematurely to survivor/s equally, on request, in the event of one or more Joint Depositor.

• Partial withdrawal/ sweep in / OD not allowed on Recurring deposits.

• All premature encashment will be governed by rules of Reserve Bank of India prevalent at the time of encashment.

• As per Income Tax laws, if the aggregate amount of the deposit/(s) held by a person with the branch either in his own name or jointly with any person on the date of repayment together with the interest at payable is equal to or exceeds 20,000/- then the amount will be paid by bank draft drawn in the name of the deposit holder or by crediting the savings/ current account of the deposit holder.

• With effect from July 22nd, 2023, the interest rate applicable for premature withdrawal  will be the rate on the date of deposit booked, to the period for which deposit remained with the bank and not at the contracted rate

• In case of death of any holder of the Recurring deposits prior to the maturity date, premature termination of the deposit would be allowed as per the terms of contract subject to necessary verifications and submission of proof of death of the depositor. 

• Such premature withdrawals will not attract any penal charge. 
  

Insurance Cover for Deposits

The deposits in the Bank are insured with DICGC for an amount of Rs 5 lakhs (principal + interest) per depositor \

Tax Deduction at Source (TDS)

• Interest paid on resident recurring Deposit would be liable to TDS (Tax Deducted at Source) @10%, under section 194A similar to that of interest paid on FD. TDS applicable on interest paid on NRO RD would be @ 30% plus applicable surcharge (Not Applicable for NRE RD).

• Every person who has been allotted a Permanent Account Number (PAN) and is eligible to obtain Aadhaar number, must link their PAN with Aadhar as per provisions of Section 139 AA of the Income Tax Act 1961. Further non linking of PAN with Aadhaar shall make PAN “inoperative” and may attract higher TDS rate post the date as notified by CBDT. 

• TDS rates will be as applicable from time to time as per the Income Tax Act, 1961 and Income Tax rules. The current rates applicable for TDS would be displayed by the Bank on Its website. Currently, TDS is deducted when interest payable or reinvested on FD AND RD per customer, across all Branch, exceeds Rs 50,000/- (Rs. 1,00,000/- for senior citizen) in a Financial Year. Further, TDS is deducted at the end of the financial year on Interest accruals if applicable.

• If customer wishes to have TDS recovered from CASA, same can be availed by filling separate declaration at branch.

• If interest amount is not sufficient to recover the TDS amount the same may get recovered from the principal amount of Fixed Deposit. If customer wishes to have TDS deduction from CASA, same can be availed by filling separate declaration at branch.

• As Per Section 139A(5A) of the Income Tax Act, every person receiving any sum of income or amount from which tax has been deducted under the provisions of the Income Tax Act shall provide his PAN number to the person responsible for deducting such tax. In case your PAN is not updated with the Bank or is incorrect; please visit your nearest HDFC Bank branch to submit your PAN details.

• In case the PAN number is not provided to the Bank as required, the bank shall not be liable for the non availment of the credit of Tax deducted at Source and non-issuance of TDS certificate.

• No deductions of Tax shall be made from the taxable interest in the case of an individual resident in India, if such individual furnishes to the Bank, a declaration in writing in the prescribed Format (Form 15G / Form 15H as applicable) to the effect that the tax on his estimated total income for the year in which such interest income is to be included in computing his total income will be Nil. This is subject to PAN availability on Bank records.

• Deposit amount exceeding Rs 50 k or If aggregated value of all outstanding FDs/RDs booked in same customer id during the Financial Year exceeds INR 5Lakhs limit (*) then PAN/Form 60 is mandatory.

• In absence of PAN/Form 60:

• (a) FD/RD will not be renewed on maturity and maturity proceeds will be credited to your linked account or a Demand Draft will be sent to your mailing address as updated in Bank's records.

• (b) Maturity instructions to convert RD proceeds to FD will not be acted upon and RD proceeds will be credited to your linked account on maturity.

The maximum interest not charged to tax during the financial year where form 15 G/15H is submitted is as below:

• Upto 4, 00,000/- for residents of India below the age of 60 years or a person (not being a company or firm).

• Upto 12,00,000/- for senior citizen residents of India above the age of 60 years any time during the FY

• Form 15 G / 15H should be submitted by customer in Triplicate copy to the bank, for submitting one copy to Income Tax Department, one copy for use by Branch and the third copy to be returned to the customer with Branch seal as an acknowledgment copy.

• A fresh Form 15G / 15H needs to be submitted in each new Financial Year by the start of the Financial Year. In case form 15G/15H is submitted post interest payout/credit, waiver shall be effective from the day next to the interest payout /credit immediately preceding the date of submission of form 15G/15H.

• Form 15G /15 H needs to be submitted for every recurring Deposits booked with bank for Tax exemption.

• The bank shall not be liable for any consequences arising due to delay or non-submission of Form 15G/ Form 15H

• To enable us to serve you better kindly submit the Form No. 15G/15H latest by April 1st of the new financial year.

 Note: The above guidelines are subject to change as per Income Tax regulations / directives of Finance Ministry Govt of India prevalent from time to time.

Important Points: ​​​​​​​ 

• Please record change of maturity instructions with us well in advance to enable us serve you better.

• FD advice as per extant process will be sent to the customer via Email/ Physical. Email id is mandatory. 

• In case if the RD is not booked as per the applicable T & C of the bank, Bank reserves the right to rebook the same with correct details.

• Minimum installment is Rs. 500. (in multiples of 100 thereafter) Maximum installment: 1.99 Cr.

• Minimum tenure for resident and NRO RD is 6 months (and in multiples of 3 months thereafter) upto a maximum of 10 years and minimum tenure for NRE RD is 1 year.

• Only Senior Citizens / Retired Personnel (60 years and above) who are Resident Indians are eligible for senior citizen rates. The senior citizen rates are applicable only for Resident deposits.

• The benefit of additional interest rate on deposits on account of being bank’s own staff or senior citizens shall not be applicable to NRE / NRO Deposits.

• Form 15G/15H is not applicable to NRIs.

• Please Ignore this advice if you have redeemed this deposit on or after the maturity date as mentioned herein.

• Any changes made online in respect to change in maturity instruction / tenure, details can be viewed online itself post the changes.

• In case your recurring deposit is booked without nomination details, please visit the Branch to update the same.

• Please visit our website / nearest branch / contact Relationship Manager for further clarification.

• In case of Non-filer of income Tax return, TDS shall also be deducted at higher rate as provided by the Section 206AB w.e.f 1-Jul-2021.

• Income-tax provisions outlined in this document are updated as of the Finance Act, 2021. 

• *Senior Citizen Care deposit  (w.e.f 18th May’20) : An Additional Premium of 0.25% (over and above the existing premium of 0.50%) shall be given to Senior Citizens who wish to book the Fixed Deposit less than 5 crores for a tenure of 5 (five) years One Day to 10 Years, during special deposit offer commencing from 18th May'20 to 31st Mar’2023. This special offer will be applicable to new Fixed Deposit booked as well as for the Renewals, by Senior Citizens during the above period. This offer is not applicable to Non-Resident Indian.

• For Resident & Non-Residents rupee deposits- Rounding off is done basis RBI guideline, RBI/2011-12/56 DBOD No. Leg.BC.18/09.07.006/2011-12. All transactions, including payment of interest on deposits/charging of interest on advances, will be rounded off to the nearest rupee i.e., fractions of 50 paise and above shall be rounded off to the next higher rupee and fraction of less than 50 paise shall be ignored and in case of Foreign currency deposits i.e. FCNR Deposits the rounding off will be done up to two decimal places   

12.1 Definitions:

In this section, the following words and phrases have the meaning set opposite them unless the context indicates otherwise:

"MobileBanking or SMSBanking" means facility of access to information relating to the Saving / Current Account(s) / Fixed Deposit of the Customer and usage of products and/or other services as may be advised or made available on the Customer’s Mobile Phone by the Bank from time to time on / through MobileBanking. The words MobileBanking and MobileBanking Services are used interchangeably in this document.

"Mobile Phone" means the handset together with requisite accessories, equipment attachments and other software which is owned / possessed by the Cellular Service subscriber.

"User or I" refers to a Customer of the Bank authorized to use the MobileBanking Service provided by the Bank.

"Personal Information" refers to the information about the User obtained in connection with the MobileBanking Service.

"Cellular Service" hereafter referred to as "CSP" refers to the GSM/ CDMA / GPRS / EDGE Service provider (for operation of Mobile Phones) / any Aggregator who have entered into an agreement with the Bank for provision of MobileBanking Services to its customers.

12.2 Applicability of Terms and Conditions:

These Terms and Conditions form the contract between the User, the Bank and the Cellular Service Provider (hereinafter referred to as the CSP) and shall be in addition to and not in derogation of the Terms and Conditions relating to any account of the User and / or the respective product or the service provided by the Bank, or the CSP.

12.3 Eligibility :

Any customer of the Bank, having a saving and or current and or fixed deposit account authorised to operate singly or on either or survivor basis and who is also a current subscriber of the CSP. The User should have access to the Mobile Phone and knowledge of how the Mobile Phone works. The User should at all times possess the Mobile Phone software, which are required for using MobileBanking. In case of Minor accounts, only the natural guardian of the Minor shall be eligible to avail of this service.

12.4 Registration :

I agree that I shall be entitled to use the MobileBanking Service only if my application is found in order and the relevant particulars are registered by the Bank and the CSP. The Bank and the CSP shall be at liberty to reject my application without assigning any reason.

12.5 The Bank shall endeavour to provide to the user through MobileBanking, such services as the Bank may decide from time to time. The Bank reserves the right to decide the type of services, which a category of user may be offered on each account and may differ from category to category. The Bank may also make additions /deletions to the services offered through MobileBanking at its sole discretion.

12.6 Only those accounts opened with the Bank and attached to the respective User's ID will be accessible through MobileBanking.

12.7 There will be no obligation on the Bank to support all the versions of this Mobile Phone software.

12.8 I agree that I shall use only my Mobile Phone to access the MobileBanking Service of the Bank. The access is restricted to me on the specific Mobile Phone Number only as registered with the Bank for MobileBanking. I must not let any other person have access to my Mobile Phone or leave the Mobile Phone unattended.I shall not attempt or permit others to attempt accessing the account information stored in the computers of the Bank through any unauthorised means.

12.9 I grant express authority to the Bank for carrying out the transactions performed by me through MobileBanking. The Bank shall have no obligation to verify the authenticity of any transaction received from me through MobileBanking or purporting to have been sent by me via MobileBanking other than by means of verification of the Mobile Phone Number. The display that is produced by me at the time of operation of MobileBanking is a record of the operation of the mobile access and shall not be construed as the Bank's records of the relative transactions. The Bank's own records of transactions maintained through computer systems or otherwise shall be accepted as conclusive and binding for all purposes unless I point out any discrepancy within 15 days from the date of receipt of periodical statement. All transactions arising from the use of MobileBanking, in a joint account, shall be binding on all the joint account holders, jointly and severally.

12.10 I am responsible for the correctness of information supplied by me to the Bank through the use of or through any other means such as electronic mail or written communication. Neither the Bank nor the CSP accepts any liability for the consequences arising out of erroneous information supplied by me. If I suspect that there is an error in the information supplied to the Bank by me, I shall advise the Bank as soon as possible .The Bank will endeavour to correct the error promptly and adjust any interest or charges arising out of the error. All outputs of statements are duplicate statements of account and will be prepared by electronic means and the information contained therein will be extracted from a computerized back up system maintained by the Bank. While the Bank will take all reasonable steps to ensure the accuracy of the statement, the Bank is not liable for any error, which may happen due to reasons beyond its control like Data getting corrupted in transmission.

12.11 Liability of the User :

I shall not be liable for losses arising out of the unauthorized transactions occurring in my accounts if I have complied with the Terms and advised the Bank in writing under acknowledgement immediately after I suspect that my Mobile Phone number is / has been allotted to another person and/or notice an unauthorized transaction in my account, after a maximum of 2 days from the receipt of such advice by the Bank. I agree that the access to MobileBanking is through my Mobile Phone and any transaction, which originates from the same, whether initiated by me or not shall be deemed to have originated from me. I shall be liable for all loss from unauthorized transactions in my accounts if I have breached the Terms or contributed or caused the loss by negligent actions such as the following: Not advising the Bank in a reasonable time about unauthorized access to or erroneous transactions in the MobileBanking accounts. In case of change in or termination of the Mobile Phone number/SIM Card, not informing the CSP and the Bank about the change/ termination. I understand that in the event of loss of my Mobile Phone or it falling in the wrong hands, it can be misused. I indemnify the Bank for any such misuse arising out of the same. I shall not hold Bank responsible for any loss that I may suffer in these circumstances.

12.12 Liability of the Bank :

The Bank shall, in no circumstances, be held liable to me, if access is not available in the desired manner for reasons including natural calamity, floods, fire and other natural disasters, legal restraints, faults in the telecommunication network or network failure, non delivery of SMS, software or hardware error or any other reason beyond the control of the Bank. Under no circumstances shall the Bank be liable for any damages whatsoever whether such damages are direct, indirect, incidental, consequential and irrespective of whether any claim is based on loss of revenue, investment, production, goodwill, profit, interruption of business or any other loss of any character or nature whatsoever and whether sustained by the User or any other person. The Bank is in no way liable for the services provided by the CSP in relation to the Mobile Phone. The Bank is in no way responsible/liable for the charges levied by the CSP in relation to MobileBanking transaction.

12.13 Liability of the CSP :

Due to limitations of the SMS (Short Messaging Services) Technology and of WAP (Wireless Application Protocol) Technology, the CSP and the Bank do not warrant the confidentiality or security of the messages whether personal or otherwise transmitted through MobileBanking Service. The CSP makes no warranty or representation of any kind in relation to the system and the network or their function or performance or for any loss or damage whenever and however suffered or incurred by the User or by any person resulting from or in connection with the MobileBanking Service or the CSP network. Without limitation to the other provisions of this agreement, the CSP, its employees, agents or contractors, shall not be liable for any loss or damage whether direct, indirect or consequential, including but not limited to loss of revenue, profits, business, contracts, anticipated savings or goodwill, loss of use or value of any equipment including software, whether foreseeable or not, suffered by the User or any other person howsoever arising from or relating to any delay, interruption, suspension, resolution of error of the Bank and the MobileBanking Service in receiving and processing the request and in formulating and returning responses or any failure, delay, interruption, suspension, restriction or error in the transmission of any information or message to and from the telecommunication equipment of the User and the CSP network and the Bank's system or any break down, interruption, suspension or failure of the telecommunication equipment of the User, the Bank's system or the CSP network. Notwithstanding herein to the contrary, the CSP shall not be involved in or in any way liable to the User for any dispute between the Bank and the user. 12.14 Indemnity : I shall indemnify and hold the Bank and the CSP harmless against any loss suffered by the Bank, its customers or a third party or any claim or action brought by a third party which is in any way the result of the MobileBanking transactions done by me. I agree that the MobileBanking Service uses the network provided by the CSP. I hold the Bank harmless against any loss incurred by me due to failure in this network.

12.15 Disclosure of Personal Information :

I agree that the Bank or its contractors may hold and process my Personal Information on computer or otherwise in connection with MobileBanking Services as well as for statistical analysis and credit scoring.

12.16 Termination of MobileBanking Service :

I can request for termination of the MobileBanking Services at any time by giving a written notice of at least 15 days to the Bank from the time the Notice is delivered to the Bank. I agree that I will remain responsible for any transactions made on my MobileBanking account(s) through MobileBanking until the termination of my MobileBanking Service. The Bank may withdraw the MobileBanking Services anytime and shall endeavour to give a 30 days notice to me. The closure of all my accounts will automatically terminate the MobileBanking Service. Similarly the Bank may suspend or terminate MobileBanking Services without prior notice if I have breached these Terms and Conditions or if the Bank notices some errors / omissions / fraudulent transactions related to my account or Cust id.

12.17 Notices :

The Bank may give notices under these Terms and Conditions, electronically to my mailbox (which will be regarded as being in writing), or in writing by hand-delivery, or by sending them by post to the last address given by me and in the case of the Bank to its registered office. In addition, the Bank may also publish notices of general nature, which are applicable to all Users of MobileBanking on its website. Such notices will have the same effect as a notice served individually to me.

13.1 Risks:

I hereby acknowledge that I am availing the Payment Instruction Services at my own risk.

13.2 Misuse of Mobile Device and Authentication Credentials:

I acknowledge that if any third person obtains access to my mobile device and MobileBanking authentication credentials (such as password, PIN, or biometric information), such third person would be able to provide Payment Instructions / other instructions to the Bank. I shall ensure that the Terms and Conditions applicable to the use of the mobile device and authentication credentials as contained herein are complied with at all times.

MobileBanking Access and Frauds:

To access MobileBanking App, I understand that I must use a mobile device with the registered SIM card inserted, complete a one-time registration process, and may log in using a password, PIN, or biometric authentication.

MobileBanking Applications per se are susceptible to a number of frauds, misuse, hacking and other actions that could affect Payment Instructions / other instructions to the Bank. Whilst the Bank shall aim to provide security to prevent the same, there cannot be any guarantee from such Internet frauds, hacking and other actions that could affect Payment Instructions / other instructions to the Bank including result in delay or failure in processing the instructions. I shall separately evolve/ evaluate all risks arising out of the same and the Bank shall not be responsible for the same.

Avoid clicking on unsolicited or suspicious links, avoid downloading unverified apps or sharing their screens, and never disclose sensitive information such as passwords, OTPs, PINs, CVV, or card/account details to anyone.

​​​​​​​I understand that using MobileBanking App over public/unsecured Wi-Fi networks or on rooted/jailbroken mobile devices or installing any malicious applications on device is risky, and I shall avoid using the MobileBanking App under such circumstances.

Mistakes and Errors:

The filling in of applicable data for transfer of funds and/or issue of Demand Drafts would require proper, accurate and complete details.

For instance, I am aware that:

• I would be required to fill in the correct account number of the person to whom the funds are to be transferred;
  

• I would be required to fill in the correct Credit Card number while making Credit Card payments;
  

• I would be required to fill in the correct details such as the name of the payee (who may or may not have an account with the Bank), mailing address, amount of the Demand Draft and the city/state where the Demand Draft is payable.

In the event of any inaccuracy in this regard, the funds could be transferred to incorrect accounts or the Demand Draft may be incorrectly issued or sent to a wrong address and there is no guarantee of recovery of the same thereafter. I shall therefore take all care to ensure that there are no mistakes and errors and that the information given by me to the Bank in this regard is error free, accurate, proper and complete at all points of time. I indemnify the Bank from any loss due to an error on my part.

On the other hand, in the event of my account receiving an incorrect credit by reason of a mistake committed by some other person, the Bank shall be entitled to reverse the incorrect credit at any time whatsoever without my consent. I shall be liable and responsible to the Bank and accede to accept the Bank's instructions without questions for any unfair or unjust gain obtained by me as a result of the same.

Transactions via MobileBanking App:

The transactions, which may require the transfer of the funds or issue of Demand Draft, may not fructify or may not be completed by the parties to whom I request the Bank to transfer the funds or issue the Demand Draft. The Bank is not in any manner involved in the said transactions and contracts, and my sole recourse in this regard shall be with the party with whom I have the transactions. The Bank is merely providing me services through the MobileBanking App whereby the said funds would be transferred on my instructions.

Technology Risks in MobileBanking App:

​​​​​​​The technology for enabling the transfer of funds and the other services offered by the Bank could be affected by virus or other malicious, destructive or corrupting code, program, or macro. It may also be possible that the MobileBanking App or related services may require maintenance, and during such time it may not be possible to process the request of the customers. This could result in delays in the processing of instructions or failure in the processing of instructions. I understand that the Bank disclaims all and any liability, whether direct or indirect, whether arising out of loss or profit or otherwise, arising out of any failure or inability by the Bank to honour any customer instruction for whatsoever reason.

14.1 Definitions and Interpretations:

14.2 "NetBanking Terms and Conditions" shall mean the Terms and Conditions as modified from time to time applicable to NetBanking offered by the Bank.

14.3 "Confidential Information" refers to information obtained by the Customer, through the Bank, for availing various Services through NetBanking.

14.4 "Payment Instruction" shall mean an instruction given by a Customer to transfer funds from the Account held by the Customer to different account(s) held by other approved Customers within the Bank or with any other Bank in India (select cities) and /or request to issue Demand Drafts (DD) in the name of the beneficiary who may or may not have an account with the Bank or to make payments of the nature of bill payments, Credit Card payments, Visa CardPay and such payments of similar nature. The Bank may in its sole and exclusive discretion confine this facility only to certain permitted Customers or may extend it from time to time to be generally available to all Customers.

14.5 INTERNET refers to the network of computers / mobile phones / other electronic devices which share and exchange information. The Internet is a worldwide broadcasting capability, mechanism for information dissemination, and a medium for collaboration and interaction between individuals and their computers / mobile phones / other electronic devices capable of accessing the Internet without regard for geographic location.

14.6 NETBANKING SERVICES is the Bank's Service (including all modifications of such services) which provides access to account information, products and other services (Including transactions of non-financial and financial in nature) as advised by the Bank from time to time to the customers through the website of the Bank. NetBanking Services also include the services for Demat account, Credit Cards and loan on the website of the Bank . The terms NetBanking and NetBanking Services/facility may be interchangeably used.

14.7 CUSTOMER refers to any person who has a Bank Account and/or a Demat Account and/or a Credit Card account and/or a loan account who has been authorised by the Bank to avail of the said facility. Customer Identification Number (Cust id) is a system generated but random Unique Identification Number that is given to each customer of the Bank. IPIN is the Password that the customer needs to use along with the Cust id in order to do his NetBanking transactions.

14.8 ACCOUNT refers to the Customer's Savings and/or Current Account and/or Credit Card account and/or loan accounts and/or Fixed Deposit or Demat Account opened in NSDL or CDSL or any other type of account so designated by the Bank to be eligible account(s) for operations through the use of NetBanking.

14.9 PERSONAL INFORMATION refers to the information about the customer obtained in connection with NetBanking/any other Banking relationship with the Bank.

14.10 NETBANKING SERVICES will be available to the customers upon opening of account with the bank without requiring completion of any formalities for activation of such service. The customer hereby agrees that the terms and conditions for net banking shall be applicable in addition to the applicable terms of account opening.

14.11 SOFTWARE: The Bank will advise from time to time the Internet Software such as Browsers, which are required for using NetBanking. There will be no obligation on the Bank to support all the versions of this Internet Software. I agree that I shall be responsible for upgrading my software, hardware and the operating system at my cost from time to time so as to be compatible with that of the Bank. The Bank shall be at liberty to change, vary or upgrade its software, hardware, operating systems, etc., from time to time and shall be under no obligation to support the software, hardware, operating systems used by me and that the same shall be my sole responsibility.

14.12 NETBANKING SERVICE: The Bank shall endeavor to provide through NetBanking, such services as the Bank may decide from time to time. The Bank reserves the right to decide the type of services that may be offered on each account and may differ from customer to customer. These facilities shall be offered in a phased manner at the discretion of the Bank. The Bank may also make additions / deletions to the services offered through NetBanking at its sole discretion. The availability / non-availability of a particular service shall be advised through e-mail or SMS or website of the Bank or through written communication. All accounts opened with the Bank attached to the same Cust id will be accessible through NetBanking. In case of Joint accounts and accounts with two or more signatories, the Bank will offer such services as restricted by the Terms and Conditions governing the operation of such accounts. In case of Minor accounts, the natural guardian undertakes to give all instructions relating to the operation of the account and further undertakes not to reveal the Cust id and IPIN to the Minor. The Bank shall take reasonable care to ensure the security of and prevent unauthorized access to the NetBanking Service using technology reasonably available to the Bank.

14.13 OTHER HOLDERS OF DEMAT ACCOUNT refers to such holders other than the first named holder of the Demat Account. The NetBanking Services of the Bank for Demat Account is available to a customer who has a Demat Account and a Bank Account in his name (i.e. the first holder of the Demat Account and the Bank Account to be same). The Bank reserves its rights to consider any deviation to the above at it sole discretion. The Demat Account will be attached to the Cust id and will be accessible through NetBanking. Wherever the Demat Account is jointly held by the Customer, the Bank will construe that the other holders of the Demat Account have authorized the first holder to either query on the account or initiate transaction on the account and it will be binding on them.

Due to the fact that the Bank receives Demat Information from NSDL and CDSL , it is important to check the current position with your respective branch.

All information coming from NSDL / CDSL is provided on 'as is' basis without warranty of the kind. The Bank makes no representation and disclaims all express, implied and statutory warranties of any kind to the user and/or any third party including warranties as to accuracy, timeliness, completeness, merchantability or fitness of the information for any particular purpose.

14.14 NETBANKING ACCESS:

I understand that the Bank would allot me a Cust id and IPIN in the first instance.

I will be required to change the IPIN assigned by the Bank on accessing NetBanking for the first time and thereafter at certain intervals. As a safety measure, the Bank may ask me to change my IPIN on a compulsory basis.

I agree that in the absence of any specific request from me for personally collecting the IPIN, the IPIN shall be sent to me by courier at my risk and consequences to the address notified by me for correspondence.

In addition to Cust id and IPIN the Bank may, at its discretion, require me to adopt such other means of authentication including but not limited to digital certification and / or Smart Cards and/or Two Factor Authentication like Public or Private Keys / Risk Engine / Challenge Questions.

I agree that I shall not attempt or permit others to attempt accessing the account information stored in the computers of the Bank through any means other than the NetBanking Service.

I am aware that the transaction through NetBanking can be effected by concurrent use of Cust id and IPIN.

14.15 IPIN :

I understand and agree that I must:

Keep the IPIN totally confidential and not reveal the IPIN to any third party.

Choose an IPIN which shall be at least of 6 characters long or such minimum number as may be specified by the Bank from time to time and shall consist of a mix of alphabets, numbers and special characters which must not relate to any readily accessible personal data such as my name, address, telephone number, driver license etc. or easily guessable combination of letters and number;

Commit the IPIN to memory and not record them in a written or electronic form;

Not allow any unauthorized person have access to my computer or leave the computer unattended while accessing NetBanking;

I agree that in case I forget the IPIN, I can request for change of the IPIN. Such replacement shall not be construed / deemed as the commencement of a new contract.

14.16 CHARGES:

I authorize the Bank to recover all charges related to NetBanking as determined by the Bank from time to time by debiting my account. The schedule of charges would be applicable as mentioned on the website.

14.17 MAILING ADDRESS:

All correspondence / delivery by the Bank shall only be at the address and / or e-mail address as registered with the Bank.

14.18 TRANSACTION PROCESSING:

All the instructions for instantaneous transactions will be given effect to instantaneously unless and until some processing work or Maintenance activity is being done. In case the services are not available during the End of the Day processing then the transaction will get credit on the next day.

All the requests for non-instantaneous transactions such as Demand Draft Request, Fixed Deposit Opening etc received after 10pm will be carried out at the next working day on first in first out basis subject to availability of clear funds in the account authorised for debit . Similarly requests for on-line Financial transactions like Fund Transfer , Third Party Fund Transfer , Credit Card payments and other such payments received after 10pm will be carried out at the next working day on first in first out basis subject to availability of clear funds in the account authorised for debit . In case instructions for effecting any transactions are received on weekly offs/holidays/public holidays, they shall be effected on the immediately succeeding working day on the Terms and Conditions prevailing on that day.

I shall not hold the Bank responsible for not processing/effecting any transactions in case the Bank does not receive instruction to this effect even though I have forwarded the same electronically, i.e. by means of e-mails and short messaging services (SMS). In the event of any dispute on the actual communication made to the Bank , the records of the Bank shall be final and binding on me.

I hereby agree to abide by the following Terms and Conditions in addition to the Terms and Conditions as applicable to NetBanking:

I shall be at liberty to utilise the Payment Instruction Services through NetBanking for transfer of funds for such purpose, as I shall deem fit; I have the full right and/or authority to access and avail of the services obtained and the goods purchased and I shall observe and comply with the applicable laws and regulations in each jurisdiction in applicable territories. I shall not involve the Bank as a party to such transaction. I shall provide the Bank with such information and/or assistance as is required by the Bank for the performance of the Services and/or any other obligations of the Bank herein.

I shall not at any time provide to any person, with any of my details held by me with the Bank, including Customer ID, IPIN, account number, Card details, PIN/TIM m-PIN which may be assigned to me by the Bank from time to time.

I agree that the Bank shall be entitled to presume that all instructions received by the Bank by using my Cust id and IPIN are in order / genuine and have been actually given by me and I shall be bound by the same conclusively.

14.19 Risks:

I hereby acknowledge that I am availing the Payment Instruction Services at my own risk.

14.20 Misuse of Cust id and IPIN:

I acknowledge that if any third person obtains access to my Cust id and IPIN, such third person would be able to provide Payment Instructions / other instructions to the Bank. I shall ensure that the Terms and Conditions applicable to the use of the Cust id and IPIN as contained herein are complied with at all times.

Internet Frauds:

The Internet per se is susceptible to a number of frauds, misuse, hacking and other actions that could affect Payment Instructions / other instructions to the Bank. Whilst the Bank shall aim to provide security to prevent the same, there cannot be any guarantee from such Internet frauds, hacking and other actions that could affect Payment Instructions / other instructions to the Bank including result in delay or failure in processing the instructions. I shall separately evolve/ evaluate all risks arising out of the same and the Bank shall not be responsible for the same. I understand that doing a NetBanking transaction at a Cybercafe/shared computer terminal is risky and I shall not use the services of a cybercafe/shared computer terminal to do any NetBanking transactions.

Mistakes and Errors:

The filling in of applicable data for transfer of funds and/or issue of Demand Drafts would require proper, accurate and complete details.

For instance,I am aware that:

I would be required to fill in the correct account number of the person to whom the funds are to be transferred;
I would be required to fill in the correct Credit Card number while making Credit Card payments;
I would be required to fill in the correct details such as the name of the payee (who may or may not have an account with the Bank), mailing address, amount of the Demand Draft and the city/state where the Demand Draft is payable.

In the event of any inaccuracy in this regard, the funds could be transferred to incorrect accounts or the Demand Draft maybe incorrectly issued or sent to a wrong address and there is no guarantee of recovery of the same thereafter. I shall therefore take all care to ensure that there are no mistakes and errors and that the information given by me to the Bank in this regard is error free, accurate, proper and complete at all points of time. I indemnify the Bank from any loss due to an error on my part.

On the other hand in the event of my account receiving an incorrect credit by reason of a mistake committed by some other person, the Bank shall be entitled to reverse the incorrect credit at any time whatsoever without my consent. I shall be liable and responsible to the Bank and accede to accept the Bank's instructions without questions for any unfair or unjust gain obtained by me as a result of the same.

Transactions:

The transactions, which may require, the transfer of the funds or issue of Demand Draft may not fructify or may not be completed by the parties to whom I request the Bank to transfer the funds or issue of Demand Draft. The Bank is not in any manner involved in the said transactions and contracts and my sole recourse in this regard shall be with the party with whom I have the transactions. The Bank is merely providing me services whereby the said funds would be transferred on my instructions.

Technology Risks:

The technology for enabling the transfer of funds and the other services offered by the Bank could be affected by virus or other malicious, destructive or corrupting code, programme or macro. It may also be possible that the site of the Bank may require maintenance and during such time it may not be possible to process the request of the customers. This could result in delays in the processing of instructions or failure in the processing of instructions. I understand that the Bank disclaims all and any liability, whether direct or indirect, whether arising out of loss or profit or otherwise arising out of any failure or inability by the Bank to honour any customer instruction for whatsoever reason.

14.21 Limits:

I am aware that the Bank may from time to time impose maximum and minimum limits including daily limits on transfer of funds that may be transferred or amount of the Demand Draft that can be issued by virtue of the payment instructions given hereunder. I acknowledge that the same is to reduce the risks on me. For instance, the Bank may impose transaction restrictions within particular periods or amount restrictions within a particular period or even each transaction limits. I shall be bound by such limits imposed and shall strictly comply with them. The Bank shall put an appropriate message on the concerned page or the website.

14.22 Indemnity:

I shall indemnify the Bank from and against all losses and damages that may be caused as a consequence of breach of any of the Terms and Conditions mentioned herein above.

14.23 The Bank's sole obligation and my sole and exclusive remedy in the event of interruption to the NetBanking services or loss of use and/or access to the Bank's website shall be to use all reasonable endeavour to restore the services and/or access as soon as reasonably possible. The Bank makes no express or implied warranty with respect to the NetBanking services provided hereunder including without limitations any warranties of uninterrupted/error-free performance of the NetBanking System, non-infringement of third party rights, title ,merchantability, satisfactory quality and/or fitness for a particular purpose.

14.24 Liability:

I shall not be liable for any unauthorized transactions occurring through the use of NetBanking, which can be attributed to the fraudulent or negligent conduct of the employees of the Bank.

If I comply with the Terms and Conditions and advise the Bank in writing under acknowledgment immediately after I suspect that my Cust id and IPIN is known to another person and/or notice an unauthorized transaction in my NetBanking account, I shall not be liable for losses arising out of the unauthorized transactions occurring in the NetBanking accounts after the receipt of such advice by the Bank.

I agree that I shall be liable for some or all loss from unauthorized transactions in my accounts if I have breached the Terms or contributed or caused the loss by negligent actions such as the following:

Keeping a written or electronic record of Cust id and IPIN;

Disclosing or failing to take all reasonable steps to prevent disclosure of the NetBanking IPIN to anyone including Bank staff and/or failing to advise the Bank of such disclosure within reasonable time;

Not advising the Bank in a reasonable time about unauthorized access to or erroneous transactions in my accounts. 

14.25 Secure Access:

14.25.1 Secure Banking service (“said service”) is available for all the customers who are registered for NetBanking under the Third Party Transfer Module (TPT Module) only.

14.25.2 The following is the list of transactions that are being covered by the TPT Module. 

• Transfer of funds to any other HDFC Bank account
• Transfer of funds to any other Bank (under NEFT/ RTGS)
• Transfer of funds using the Visa CardPay Module
• Third Party Demand Draft

I agree that the Bank reserves the right to add / withdraw any of the above transactions under the TPT Module

14.25.3 I agree that the Bank reserves the right to withdraw TPT services in case of non usage from a customer over a period of time. I also understand that withdrawal / Cancellation of TPT service automatically cancels the Secure Banking Service.

14.25.4 I agree that the registration for the said Service is possible only through NetBanking and there are no other avenues for registration of the same. I can only register for this service by logging on to NetBanking with his login credentials.

14.25.5 I agree that the details entered at the time of registration is known only to me and no one else is privy to that data. I agree that I should not share this with anyone nor write it down.

14.25.6 I understand that there could be instances beyond the control of the Bank and the on line registration process remains incomplete. In such cases, I have to restart the online registration and complete the same. The Bank shall not be liable for any claims, damages arising out of the incomplete online registration.

14.25.7 I agree that it is my responsibility to ensure that the data that I enter at the time of registration is kept confidential. The Bank does not take any liability arising out of disclosure of this information at the customer end.

14.25.8 While this facility is currently free of cost, I agree that the Bank may at its discretion decide to charge for this service at a later date, and the said charges shall be communicated to me through appropriate mediums.

14.25.9 I agree that in case of wrong validation the Bank reserves the right to disable the Third Party Transfer facilities. In such case, I will have to once again apply for TPT facilities by filling up a form and submitting the same at a branch.

14.25.10 I understand that there are four parts to registration for Secure Banking Service which are mandatory 

• Selection of a Picture
• Selection of a Message
• Entering Answers to the questions asked

14.25.11 I understand that the registered telephone numbers with the Bank will not be replaced with any new numbers of the customers during the registration for Secure Access. Incase of change of the said registered numbers, the same can be done by submitting an application to any of HDFC Bank Branch for change of registered number.

14.25.12 I understand that the Bank may ask questions to its customer before the completion of a transaction as additional verification checks. I need to input the answers to those questions which I have given at the time of registration. I agree that, in case of wrong entry of the answers for the questions asked, the Bank may at its discretion dis-continue with the transaction.

14.25.13 Similarly, I agree that Bank may decide to call me in order to validate a transaction, in case I do not answer the call, the Bank shall at its discretion disallow that transaction.

14.25.14 I agree that in case of change of contact number/s, it is my responsibility to update the same to continue to avail the said Service and TPT.

14.25.15 I understand that the calls made to me will be in English language.

14.25.16 I understand that the Bank reserves the right to withdraw the said service by giving to me at least 30 days notice under normal circumstances.

14.25.17 I understand that the Bank may at its discretion form time to time introduce additional services under the Secure Banking umbrella to make NetBanking more secure.

14.25.18 I understand that the Bank may allow to clear the transactions even in case the Secure Banking services are not available and there would be no authentications for the same. The Bank makes it clear that this will be done only from view of customer convenience and Bank is not liable in case password has been compromised. It is recommended that I need to get my PCs/laptops scanned on a regular basis and to be updated with the latest anti virus software available and I agree that the Bank shall not be held responsible for any data loss or identity theft due to a malware on the PC used by the customer.

14.25.19 I understand that the Bank shall be bound to share the information provided by the customers if required by the Government bodies and Quasi Government bodies or judicial bodies based on authorized requests.

14.25.20 I understand that the Bank reserves the right at anytime, without prior notice to add, alter, modify, change or vary all or any of these Terms and Conditions or to replace wholly or in part, the above offer by another offer whether similar to above or not, or to withdraw it altogether.

14.25.21 I understand that the method / process adopted for providing the said service is the Bank's prerogative and the same will not be shared with any third party or any customer.

14.25.22 I agree that the said service is aimed at providing transaction security for Third Party transactions done by me. I agree that the Site Picture and the Phrase is aimed at building customer confidence.

14.25.23 I agree that the Bank reserves the right to disable the customer’s TPT rights / Secure Banking Service for reasons other then those mentioned above.

14.25.24 I agree that the Bank is not responsible for, or liable for, any actions, claims, demands, losses, damages, costs, charges and expenses that a customer may suffer, sustain or incur.

14.26 Proprietory Rights:

I acknowledge that the software and hardware underlying the NetBanking Service as well as other Internet related software which are required for accessing NetBanking are the legal property of the respective Vendors/Bank. The permission given by the Bank to access NetBanking will not convey any proprietary or ownership rights in the above software / hardware. I agree that I shall not attempt to modify, translate, disassemble, decompile or reverse engineer the software / hardware underlying NetBanking or create any derivative product based on the software / hardware.

14.27 Termination of NetBanking Service:

I may request for termination of the NetBanking Services any time by giving a written notice of at least 15 days to the Bank.I agree that I will remain responsible for any transactions made on my account(s) through NetBanking prior to the time of such cancellation of the NetBanking Service.

The closure of all my accounts will automatically terminate the NetBanking Service.

The Bank may suspend or terminate NetBanking Services either wholly or partially at any time by giving to me at least 30 days notice under normal circumstances.

14.28 Notices:

The Bank and I may give notices under these Terms and Conditions:

Electronically to the mailbox of either party. Such notices will be regarded as being in writing;

In writing by delivering them by hand or by sending them by post to the last address given by me and in the case of the Bank to the Corporate office address as set out hereinabove

In addition, the Bank may also publish notices of general nature, which are applicable to all customers of NetBanking on its web site. Such notices will have the same effect as a notice served individually to me.

14.29 Merchant Payment via NetBanking

14.29.1 I agree that I will initiate my transaction on any website only post satisfying the credibility of the merchant.

14.29.2 I agree that all merchant terms and conditions will be applicable on me for any purchase done or payment made to the merchant and I will always agree to the same before placing any order with the merchant.

14.29.3 I understand that the Bank shall not be in any way responsible for merchandise, warranty or services purchased or availed by myself from merchant establishments (such as website or application) including on account of delay, delivery, non-delivery, non-receipt of goods or receipt of defective goods from the order(s) placed by myself. I clearly understand that the netbanking facility is purely a facility provided to me by the Bank to purchase goods or avail services and I understand that the Bank holds out no warranty or makes no representation about quality, quantity, delivery or otherwise howsoever regarding the goods or services, and any dispute must be resolved by me with the merchant establishment directly.

14.29.4 I understand that the Bank will not be responsible for any service/product related concerns as the Bank is only a payment facilitator.

14.29.5 In case, if the merchant claims non-receipt of payment from Bank for a specific transaction, I agree to share such written communication of the merchant with the Bank.

14.29.6 In case, if the merchant is not responding to my queries related to specific transaction, I will ensure that while raising the complaint with the Bank I will submit relevant proof(s) (such as emails exchanges etc) to the Bank.

14.29.7 I understand that no grievance/complaint related to my transaction beyond 120 days will be entertained by the Bank.

14.29.8 I understand that for all payment transactions where status on merchant website is not clear and my bank account is debited successfully, I will first check with the merchant on the status of my said transaction before initiating another/fresh transaction.

19.1 The ARN holder, being HDFC Bank Limited has disclosed to me/us all the commissions (in the form of trail commission or any other mode), payable to him for the different competing Schemes of various Mutual Funds from amongst which the Scheme is being recommended to me/us.

19.2 In terms of SEBI circular no. SEBI/IMD/CIR No.4/168230/09 dated June 30, 2009, no entry load will be charged by the Scheme to the investor effective August 1, 2009. Upfront commission shall be paid directly by the investor to the AMFI registered Distributors based on the investors’ assessment of various factors including the service rendered by the distributor.

19.3 Applicable fees will be charged to Private Banking and advisory customers.

19.4 Authorisation

I/We hereby appoint HDFC Bank Ltd. (“the Bank”) as my/our agent to purchase and redeem units of mutual funds (as specified in the clause 18.12 below) on my/our behalf, as may be instructed by me/us from time to time, on the terms and conditions mentioned herein. I/We agree that the Bank may at its sole discretion vary the terms and conditions or withdraw any of the facilities provided herein from time to time.

I/We irrevocably authorise the Bank to execute my/our instructions with regards to purchase or redemption of the units.

Transaction rights will be pursuant to the customer executing and granting a mandate in favour of the bank, in the manner and form as prescribed by the bank from time to time. A mandate will be applicable to all Investment Accounts whether presently existing or to be opened in future.

19.5 Purchase/Sale

Transaction instructions only from Registered Customers of Investment Services Account would be processed. Registered customers can only Purchase, Redeem and Switch Mutual Fund units through this service.

There may be an Entry and/or Exit Load in Mutual Fund schemes, which are mentioned in the offer document. Please check the same before investing.
Investments from residents in the United States of America and Canada are not permitted in certain mutual funds. HDFC Bank shall not be liable for rejections of such applications by Mutual Funds, where investor is a US and Canada resident.
Purchase instructions shall be processed only after funds sufficient to cover the purchase price and other costs and charges have been received by the Bank.
If for any reasons the Bank is unable to purchase or redeem the full quantity of units such as instructed by me/us, the Bank shall be entitled at its discretion and I/We hereby irrevocably authorised the bank to purchase or sell (as the case may be) a lesser quantity of units/securities. The Bank shall not be responsible for the non execution of my/our instruction for the entire quantity or the remaining quantity.

If after execution of any transaction it is for any reason found that the Bank has not been put in sufficient funds, I/We shall pay the deficient amount to the Bank forthwith on demand failing which the bank may (but shall not be bound to) square up the transaction at any time at my/our sole risk and cost. Any loss on such squaring up will be borne by me/us solely and I/We will pay to the Bank the additional amount that may be payable by me/us, the Bank's demand being conclusive.

I/We agree and acknowledge that the facility provided herein is presently available in respect of select Mutual Funds only with whom the Bank has entered into a separate arrangement.

I/We agree and acknowledge that any instruction given or purported to be given by me/us before the cut off time as may be intimated by the Bank to me/us from time to time, would be processed on the same day. Any instructions received after the prescribed cut off time will be processed on the next working day.
I/We acknowledge that the units of the schemes shall be allotted, redeemed or switched, as the case may be, at the Net Asset Value (NAV) prevalent on the date of the application by the Mutual fund, if the application for purchase, redemption or switch is received by the Mutual Fund before the cut-off time as specified by the bank and consistent with the terms of the Scheme. However the Bank shall not be liable for any loss that may arise to me/us as a result of the incorrect NAV applied on units allotted to me/us by the Mutual Fund.

I/We acknowledge that any transaction request falling due on a holiday would be processed on the next business day and respective NAV would be applicable as per the Mutual Fund's offer document. I/We acknowledge that transactions once placed cannot be cancelled.

19.6 Communication of Instructions

All instructions (including instructions for modification of this clause) shall be given only by the first holder above, on behalf of both/all of us and for these purpose I/We the second and the third holders above irrevocably constitute the first holder above as my/our agent. All instructions given by the first holder above shall be binding on both/all as if given by each of us personally. I/We agree that the instructions may be for purchase of units in the sole name of the first holder or in the name of the first holder jointly with other persons to the exclusion of the second or the third holder. I/We hereby authorise the Bank to act on such instructions given from time to time.

The instructions for purchase or redemption of the units may be given through the Bank's PhoneBanking, Netbanking, kiosk, Facsimile, Email, Written instruction, electronically or in any other manner as may be acceptable to the Bank.

I/We agree and acknowledge that units purchased by giving instructions through any of the above modes will be instructed for redemption through any of the above modes only.

I/We acknowledge that after the first purchase transaction in any Mutual fund, I/We may not be permitted to transact for a period of 4 to 7 business days till the Folio number is allotted, depending upon the processing time of the Mutual Fund's Registrar. The Bank does not accept any liability for delay in processing time at the Mutual Fund's or Registrar's end.

The Bank may refuse to act on any instruction unless they are given in a manner and form acceptable to the Bank or given orally over the telephone and in accordance with the bank's Phone facility subject to Bank's right to verify such instructions. However the bank shall have no responsibility to determine the authenticity of any instruction given or purported to be given by me/us. I/We shall not hold the Bank liable on account of bank acting in good faith on any of my/our instructions.

The Bank may at its discretion not carry out my/our instructions where the bank has reasons to believe (which decision of the Bank I/We shall not question or dispute) that the instructions are not genuine or are otherwise improper or unclear or raise a doubt. The Bank shall not be liable if any instructions are not carried out for any reasons whatsoever.

I/We clearly agree that the bank needs to receive clear instructions from me/us to induce the bank to effect fund transfer activities on behalf of me/us. I/we agree to indemnify the Bank against any improper/fraudulent fund transfer instruction purported to be received from me/us. The Bank shall not be obliged to accept from me/us any oral or facsimile instructions. In order to, however, induce the bank to act upon communications and instructions transmitted by manual procedures (Facsimile, Mail, messenger, Telephone call centre) I/We hereby irrevocably agree that, absent the Bank(s) gross negligence, bad faith or willful misconduct, as long as the Bank acts in Compliance with such authorisation/instruction, the Bank shall be indemnified for and held free and harmless from and against any and all responsibility for, any and all costs, claims, losses or liabilities of any nature (Direct or Indirect) resulting from any act of omission (or any delay) in response to instructions to the Bank to transfer or purchase, sell or otherwise dispose off commodities or securities, together with any and all attendant costs and expenses including the Bank(s) reasonable legal fees and expenses, collectively referred to as losses. I/we also acknowledge that the security and the control procedures provided by the Bank are designed to verify the source the communication and not to detect errors in transmission or content including discrepancies between names and account numbers and that the Bank, or any intermediary, may execute an instruction by reference account number only, even if the name on the account is also provided. Nothing contain herein shall require the Bank to violate any applicable laws, rules or the procedures/Instructions. The Bank shall have no further duty to verify the content of any instruction and communications, whether or not authorised, sent in its name and accepted by the Bank. The Bank will process the transaction instruction as it is received and will not validate the same for holdings, correctness of transaction and any other information.

19.7 Statement of account
I/We agree and acknowledge that the Asset Management Company (Mutual Fund) shall regularly send to me/us (only to first holder) communications like Account Statements, fund updates etc.

19.8 Charges and fees
All sales and purchases and all other acts done by the Bank for me/us pursuant to these terms and conditions shall be at my/our risk and cost and in consideration thereof, I/We agree to pay charges/fees as per the Bank's schedule of charges/fees. The schedule of charges is subject to change without prior notice and consent to such changes, which may be made in future. I/We agree and understand that the Bank's charges/fees are in addition to those levied by the mutual fund Company.
The charges/fees shall be paid by me/us to the Bank on my/our giving instructions to the Bank. All fees, charges and reimbursement of expenditure shall be paid or made in full by me/us without any counter claim, set off or withholding. All our liabilities and obligations hereunder to the Bank shall be joint or several.

19.9 Rights of Lien and set off
The Bank will have charge and right of Lien and set off on all my/our securities /units in its possession or custody and all monies standing to my/our credit with or in any account in any branch of the bank (whether in my sole name or jointly with any other or others) for all sums due or payable by me/us to the Bank hereunder. In the event of default on my/our part in discharging my/our obligations to the Bank hereunder, the Bank shall be entitled to enforce the charge by sale of such units/securities and to appropriate the net proceeds or any credit balance aforesaid in liquidation of my/our liabilities to the Bank.

19.10 Third Party Risk

The Bank shall not be liable for any loss or damage caused by reason of failure or delay of mutual fund to deliver any units purchased even though payment have been made for the same or failure or delay in making payment in respect of any sold though they may have been delivered and we shall save the Bank harmless and free from any claim in respect thereof. The Bank shall also not be liable for any delay, failure or refusal of the mutual fund/any company/corporation or other body in registering or transferring units to my/our names or for any interest, dividend or other loss caused to me/us arising therefrom.

19.11 Liability of the Bank
The Bank shall not in the absence of gross negligence on the Bank's part, be liable to me/us for any act, omission or delay by the mutual fund or for any claims which I/We may suffer or incur as a result of or in course or discharge by the Bank of its nominees, agents, officers or sub-custodian of the Bank's duties.
Without prejudice to what is stated above, the Bank shall not be held liable for or by reason of any loss or damage or failure to comply or delay in complying with its obligations under these terms and conditions which is caused directly or indirectly by any event or circumstances beyond the Bank's reasonable control. These include system failures, network errors, delay or loss of data due to the above and in circumstances of acts of God, floods, epidemics, quarantine, riot or civil commotion and war.

I/We further agree to indemnify HDFC Bank for any loss that may arise as a result of system failure, accident or any of the reasons mentioned above.
The Bank shall not be liable for and I/We shall indemnify the Bank for any losses, damages, expenses, costs, liabilities and claims of whatsoever nature caused by fraudulent or unauthorised use of my/our signatures and/or unauthorised use of my/our Telephone Personal Identification Number.

The Bank will not be liable for any error or inaccuracies for any of the publicly available information that may be provided to me/us by the Bank.
The Bank shall be under no duty to verify compliance with any restrictions on my/our investment powers.

The Bank will not be liable for any loss, damage, cost, charges or expenses directly or indirectly caused by reasons of any defects or imperfections or mechanical or other failure with relation to computer, cable, telex, telephone or postal system.

19.12 Power of the Bank

I/We hereby authorise the Bank to exercise the following powers on my/our behalf at such time in such manner as it may in its discretion think fit for the purpose of performing its powers, duties and responsibilities set out hereunder.
To do or omit to do all such and things as the Bank may in its discretion consider to be necessary or desirable in order to perform its duties hereunder or to comply with any laws, orders, rules, regulations or directions of any Government or regulatory or other authorities.

Appoint on my/our behalf any agents/nominees/sub-custodian or any other person for doing any acts or deeds hereunder including the keeping of debentures in safe custody.

Generally to employ agents/attorneys, brokers, dealers and managers on my/our behalf.

19.13 Role of the Bank

I/We expressly agree and acknowledge that any information contained in the Bank's brochures or other materials or otherwise communicated by the Bank shall not be construed by me/us as investment advice and that all decisions to purchase or sell units/securities made by me/us shall be on the basis of my/our own personal judgment arrived at after due consideration. I/We understand and agree that the Bank does not in any manner:

• Provide any buy/sell or other recommendations; or

• Guarantee payments on any units; or

• Guarantee liquidity of any units; or

• Make any offer to buy back any units; or

• Guarantee the redemption or repayment of any units on maturity; or

• Guarantee the payments of interest or dividend; or

• Promise, indicate or guarantee any returns; or

• Guarantee any good delivery.

If notwithstanding anything stated herein the Bank or any employee of the Bank gives any advice or representation to me/us, the Bank shall have no liability for any such advice or representation made, as it will be my/our responsibility to make an independent assessment.

I/We understand that any sum invested through the Bank Investment Services Account is not a deposit with the Bank and is not bank insured. The same is not endorsed or guaranteed and does not constitute obligations of the Bank or any of the subsidiaries associated or affiliated companies whose role is only as described in these terms and conditions. The securities purchased are subject to investment risks, including the possible loss of principal amount invested. The value of my units/securities will fluctuate. If I/We redeem my units/shares, I/We may receive more or less than I/we paid depending upon market value of the securities in the fund or trust at the time of redemption. Past results are not a guarantee to future performance. Yield or performance fluctuates and reflects past results. Yield or fund’s past performance should not be considered as an indication or guarantee of future yields or results.

19.14 Correspondence

Any notice or other correspondence addressed by the Bank to me/us may be addressed to the first holder above at the address given by me/us above or to such address as the Bank may be aware. If according to me/us there is any discrepancy in the particulars or details of any transaction or account or statement then I/We shall be obliged to intimate the same to the Bank in writing within 10 days of the first holder receiving notice thereof, failing which such transaction, statement or account (as the case may be) shall be deemed to be correct and accepted by me/us and I/We shall not be entitled to question the correctness or accuracy thereof.

19.15 Authority to the Bank

I/We authorise the Bank to do, perform or execute upon my/our express instructions and at my/our risk and cost, all or any of the following acts, deeds, matters and things:To subscribe to the units of the mutual fund & securities on my/our behalf and to pay for the units/securities so purchased, on my/our instructions.

1. To subscribe to the units of the mutual fund & securities on my/our behalf and to pay for the units/securities so purchased, on my/our instructions.

2. To receive the account statement pertaining to the above units/securities and to acknowledge receipt of the same.

3. To redeem/sell the units/securities held by me/us (whether solely or jointly with others) and to receive the payment of the redemption/sale price and acknowledge receipt of the same, based on my/our instructions.

4. To sign all such writings and do all such acts as may be required for redeeming any units/securities.

5. To collect, receive and give good effectual receipts and discharges for any sum including dividend, interest or income arising from the units/securities and to sign and endorse dividend and interest warrants.

6. To collect and deposit monies in an account opened in my/our name with the Bank and to make such debits in the said account as may be necessary.

7. To give instructions and orders to brokers and agents including instructions and orders of sale, purchase, transfer, splitting and consolidation of securities and to pay remuneration, brokerage, commissions and other sums to such brokers and agents.

8. To correspond with and give notice to the mutual fund and corresponding asset management company on my/our behalf.

9. To instruct the mutual fund and/or the corresponding asset management company to make note of instructions with regards to nomination/changes in investment plan/any other changes.

19.16 Holding Pattern and Customer details

The holding pattern of the customer would be based on the bank account holding pattern. Also, there would be no change allowed in the holding pattern once the ISA account is activated even if there is a change in the holding pattern in the bank account.

The other requisite data (which is not part of the form) required to be reported to AMC/RTA will be extracted from the Bank account details maintained for the first holder.

19.17 Termination

The Bank or myself/ourselves may terminate the aforesaid services by giving 30 days prior notice in writing to the other party provided that I/We shall not be relieved of my/our obligations hereunder notwithstanding such termination incurred prior to the date on which such termination shall become effective.

19.18 Governing Law and Jurisdiction Clause

All disputes and differences arising out of, under or in connection with these terms and conditions or anything done hereunder shall be within the exclusive jurisdiction only to the courts of Mumbai. Further these terms and conditions are subject to and shall be construed in accordance with the laws prevalent in India.

22.1 Definitions:

In this document the following words and phrases have the meaning set opposite them unless the context indicates otherwise: The words I, me and my refer to the cardholder.

22.2 Account refers to the Cardholder's Savings and / or Current Account and / or any other type of account so designated by the Bank to be eligible account(s) for operations through the use of the Card. The Cardholder should be either the account holder or sole signatory or authorized to act alone when there is more than one signatory.

22.3 Bank refers to HDFC Bank Limited, a banking company incorporated in India under the Companies Act 1956 and having its registered office at HDFC Bank House, Senapati Bapat Marg, Lower Parel, Mumbai 400013, India and includes its successors and assigns.

22.4 Add-on Card on Mobile or Card refers to the HDFC Bank Mobile Debit / Prepaid Card issued to the customer on a particular Mobile number and loaded on a particular SIM card or mobile handset.

22.5 Personalization' shall mean the download of Card information on the Client Application installed on the SIM card memory or mobile phone memory of the designated mobile number.

22.6 Cardholder refers to a Customer of the Bank authorized to use the Card.

22.7 ‘Mobile enabled PoS’ shall mean Mobile Phone or any device acting like a point of sale capable of accepting the Card, which will support Card based transactions authenticated by using registered mobile phone of the customer.

22.8 ‘Client Application’ shall mean the software installed on a) SIM card of the mobile or b) the Memory of the mobile, on which the card details will be stored and which will enable the customer to carry out Card transactions by operating his/her Account.

22.9 ‘Mobile PIN’ shall mean the PIN used to access the ‘Client Application’ that stores the Card details.

22.10 Service Provider means any company which is appointed by HDFC Bank to act on behalf of the bank to provide services as described in the terms & conditions.

22.11 Merchant means any person who owns or manages or operates a service establishment wherever located which participates in the Card program and honours the Card and includes amongst others stores, shops, restaurants, hotels, airline organisations.

22.12 Primary Account shall mean the account linked to the Card, debited for transactions at Merchant Establishments accepting the Card.

22.13 Terms refer to Terms and Conditions for use of the Card as specified in this document.

22.14 Transactions mean any instruction given by a Cardholder using a Card directly or indirectly to the Bank to effect a transaction.

22.15 Applicability of Rules and Regulations:
The issue and use of the Card shall be subject to the RBI's Rules, Regulations and guidelines issued from time to time, which are in force.

22.16 Issuance of Card:

22.16.1 I understand and accept that I need to download the Client Application on my mobile handset or SIM card as a first step to enable the Bank to download the Card on my mobile phone.

22.16.2 I also understand and accept that personalized Mobile PIN is required to ensure the security of Client Application / Card usage for transactions using the Card.

22.16.3 The client application can store more than one Cards at any given time and HDFC Bank would not be responsible for any of the Card(s) stored on the client application that are not issued by the Bank.

22.16.4 At my specific request (written / using any electronic medium as permitted by the Bank from time to time), the Bank shall issue me Cards to my mobile number I understand and accept that the Bank shall download the Card related information on the Client Application by means of Over The Air Download (OTA) to personalize the Card for further use.

22.16.5 In case the Card can not be personalized on my phone due to any mobile network related problems or limitations of the mobile phone handset, I will not hold the Bank to be responsible for its inability to issue the Card.

22.16.6 After the personalization is successful, the Card can be activated only by following the process as prescribed by the Bank from time to time.

22.17 Validity & Usage:

22.17.1 The Card is valid for use in India only.

22.17.2 The Card cannot be used unless the same is activated by following the prescribed process. The activation is only possible after successful personalization on the designated mobile phone. For subsequent use of the Card, only Mobile PIN can be used to initiate / authorize payment requests.

22.17.3 The Card is not valid for foreign exchange payments in India.

22.17.4 No physical plastic card will be issued towards the request for issuance of Card.

22.17.5 The Card is valid up to the last working day of the month indicated. The Bank shall generate a new Card and attempt delivery of the same to the Mobile number recorded with the Bank in its system before the expiry of the Card.

22.17.6 The Card is acceptable at any of the following:

1. As no physical card would be issued, I understand that no transactions would be possible via swipe or dip or key enter of card details on POS, ATM & internet payment gateway respectively 

2. The Card can be used at any Card accepting location participating in the Mobile Debit / Prepaid Card program in India only

22.18 Cardholder Obligations:

22.18.1 The Cardholder shall at all times ensure that the mobile, on which the Card is stored, is kept at a safe place. The Cardholder shall under no circumstance whatsoever share the Mobile PIN with any other individual nor shall allow the Card to be used by any other individual. The Cardholder shall not store PIN No. in his mobile either by way of contact no. or message or any other form.

22.18.2 The Card is the property of HDFC Bank.

22.18.3 The Cardholder will be responsible for all facilities granted by the Bank in respect of the Card and for all related charges.

22.18.4 The Cardholder will be responsible for all the data communication charges levied by the Telecom Service Provider pertaining to SMS, GPRS Data usage, any other charges wherver applicable.

22.18.5 In case the Cardholder has any dispute in respect of any charge indicated in the Statement, the Cardholder shall advise details to the Bank within 15 days of the statement date failing which, it will be construed that all charges are acceptable and in order. The Bank may at its sole discretion accept any disputes on charges older than 15 days.

22.18.6 I understand and accept my responsibility to inform the Bank to deactivate the Card in case my mobile number to which the Card is issued is surrendered / changed/ lost/ stolen/ misplaced. The liability of any transactions carried out using the Card and all the consequent losses will be to my account if I fail to inform the Bank.

22.18.7 The Cardholder shall act in good faith in relation to all dealings with the Card(s) and the Bank.

22.18.8 I will be responsible for all types of transactions processed by use of my Card, whether or not processed with my knowledge or authority, express or implied. I shall accept the Bank's record of transactions as conclusive and binding for all purposes.

22.19 Lost or Stolen or Misplaced Cards:

22.19.1 I am aware and accept that to protect my interest, the facility of reporting Loss of Card(s) is available 24 hours on PhoneBanking and during Banking hours in branch and HDFC Bank will carry out the request for Hotlisting of my Card.

22.19.2 HDFC Bank will not be liable for any damages on account of me not being able to use the Hotlisted Card to carry out any transactions.

22.19.3 The Bank shall not be liable for any loss caused by the misuse of the Card prior to the card being reported by me to the Bank as lost/ stolen / misplaced and the said card is hotlisted.

22.19.4 I agree and undertake to promptly inform the Mobile service provider to block the SIM card / mobile number usage, if my Mobile containing the Card is lost or stolen or misplaced.

22.19.5 I agree and undertake to promptly inform the Bank to Hotlist the Card if my Mobile containing the Card is lost or stolen or misplaced.

22.19.6 If the mobile containing the Card is lost or stolen or misplaced, I will file a report with the local police and send a copy of the FIR thereafter to the Bank. I understand that the Bank shall hotlist /cancel the Card only during working hours on a working day following the receipt of such information or within 24 hours of receiving such information, whichever is later. The Bank shall not be liable for any loss by the misuse of the Card till the time the loss is reported and the card is hotlisted.

22.19.7 The Cardholder is responsible for the security of the mobile containing Card and shall take all steps towards ensuring the safe keeping there of. In the event Bank determines that the aforementioned steps are questionable, financial liability on the lost or stolen card would rest with Cardholder.

22.19.8 The Bank may issue replacement Card provided that the Cardholder has in all respects complied with the Terms and Conditions pertaining to the same.

22.20 Merchant Location Usage:

The Card can be used at any Card accepting location participating in the Mobile Debit / Prepaid Card program in India only.

22.21 The Card is for Electronic use only and will be acceptable only at Merchant Establishments, which participate in the Card program and accept the Card(s) with the help of Mobile enabled POS terminal or any equivalent device capable of accepting the Virtual Card. Any usage of the Card other than at the designated Mobile enabled POS or equivalent device will be considered as unauthorized and the Cardholder will be solely responsible for such transactions unless there is a specific offer by HDFC Bank to the Customer.

22.22 Transactions are deemed authorised and completed once the Bank / Service provider generates a payment authorization request and the customer authorizes the transaction with the help of Mobile PIN. The amount of the transaction is debited from the primary account linked to the card immediately. The Cardholder should ensure that the Card is used only once at the merchant location for every purchase. The authorization requested will be generated each time the Card is used and the Cardholder should ensure that there is no multiple usage of Card at the Merchant location at the time of purchase.

22.23 The Bank will not accept responsibility for any dealings the Cardholder may have with the merchant including but not limited to the supply of goods and services. Should the Cardholder have any complaints concerning any Merchant Establishment, the matter should be resolved by the Cardholder with the merchant establishment directly and failure to do so will not relieve the cardholder from any obligations to the Bank. However, the Cardholder should notify the Bank of this complaint immediately.

22.24 The Bank accepts no responsibility for any surcharge levied by any Merchant Establishment and debited to the Cardholder's account with the transaction amount. However, at Railway stations and Petrol pumps, transaction and other charges as per industry practice will be applicable.

22.25 Any charge or other payment requisition received from a Merchant Establishment by the Bank for payment shall be conclusive proof that the charge recorded on such requisition, was properly incurred at the Merchant Establishment in the amount and by the Cardholder referred to in that charge or other requisition, as the case may be, by the use of the Card except where the same has been lost, stolen or fraudulently misused and the same has been intimated to the Bank, the burden of proof for which shall be on the Cardholder.

22.26 In case, a merchant wishes to cancel a completed transaction due to an error or on account of merchandise return, the earlier sales receipt must be cancelled by the merchant and a fresh request for transaction reversal (customer account credit) must be generated and the customer should authorize the same. Reversal/Refunds of debits due to such transactions will be processed manually.

22.27 All Refunds and Adjustments due to any merchant / device error or communication link will be processed manually and the account will be credited after due verification and in accordance with Visa rules and regulations as applicable from time to time. The Cardholder agrees that any debits received during this time will be honoured only based on the Available Balance in the account(s) without considering this Refund. The Cardholder also indemnifies the Bank from such acts of dishonoring the payment instructions.

22.28 Quality of Goods and Services:

The Bank shall not be in any way responsible and/or liable for merchandise, warranty or services purchased or availed of by Cardholder from Merchant Establishments including on account of delay and delivery, non-delivery, non-receipt of goods or receipt of defective goods from the order placed by the Cardholder. It must be distinctly understood that the Card facility is purely a facility provided to the Cardholder to purchase goods and/or avail of services and the Bank shall not warranty or Guarantee and shall make no representation whatsoever about quality, quantity, delivery, deficiency or otherwise howsoever regarding the goods or services, and any dispute must be resolved by the Cardholder with the Merchant Establishment directly.

22.29 Card Usage:

22.29.1 The Cardholder agrees that in case he has multiple accounts with the Bank, the Bank will decide the number of accounts, which will have the Card facility on them.

22.29.2 In case of Cards linked to multiple accounts, transactions at Merchant Establishments will be affected on the primary account linked to the Card. In case there are no funds in this account, the Bank will not honour the transactions even if there are funds available in the other accounts linked to the same customer.

22.29.3 The Bank will debit the accounts linked to the Card for the value of all purchases of goods or services, cash, fees, charges and payments effected by the use of the Card ("Transactions"). All Transactions will be reflected in the Account Statement of the Account(s), which are linked to the Card. Such statements shall be mailed to the Cardholder as per defined frequency to the mailing address as per the Customer’s records with the Bank.

22.29.4 The Cardholder agrees that the Bank's record of transactions pertaining to his account(s) is conclusive and authentic.

22.29.5 The applicable fees, charges, if any, will be debited to the account linked to the Card on application/renewal at the Bank's prevailing rate. These fees are not refundable.

22.29.6 The Cardholder is advised to retain a record of transactions generated by the Bank / Service provider with him.

22.29.7 The Cardholder agrees not to attempt to purchase using the Card unless sufficient funds are available in the account. The onus of ensuring adequate account balances is entirely on him. Accounts that violate this condition will be classified as overdrawn accounts and he will have to rectify the account balance position immediately. In every such situation where the account gets overdrawn interest charges will be levied on the debit balance in the account. This charge will be determined by the Bank and will be announced from time to time.

22.29.8 In the event of an account being overdrawn due to Card transactions, the Bank reserves the right to set off this amount against any credit lying in any of the Cardholder's other accounts held jointly or singly without giving any notice.

22.29.9 The responsibility for any misuse on the Card, once the customer has activated the same with the help of Bank specified process, would rest with the Customer and not the Bank.

22.29.10 Nothing in these terms and conditions shall affect the Bank's right of set-off, transfer and application of monies at law or pursuant to any other agreement from time to time subsisting between the Bank and Cardholder.

22.30 International Transactions

The Card is meant for use within India only and no transactions can be done using this card outside India.

22.31 Disputes:
A transaction record log provided by the service provider containing the transaction authentication of the Cardholder together with the card number and Mobile number noted thereon shall be conclusive evidence as between the Bank and the Cardholder as to the extent of liability incurred by the Cardholder and the Bank shall not be required to ensure that the Cardholder has duly received the goods purchased / to be purchased or has duly received the service availed or to be availed to the Cardholder's satisfaction.

22.32 The Bank shall make bonafide and reasonable efforts to resolve an aggrieved Cardholder's disagreement with the applicable charge indicated in the statement within six months of receipt of the notice of disagreement. If after such effort, the Bank determines that the charge indicated is correct then it shall communicate the same to the Cardholder along with details including payment requisition.

22.33 The Bank accepts no responsibility for refusal by any establishment to honour the Card.

22.34 As per Visa Operating Regulation, the complete resolution of the dispute may take upto six months. In case the Customer wants to dispute any transaction, the same should be informed to the Bank within 15 days from the date of the transaction.

22.35 Exclusion of Liability:

Without prejudice to the foregoing, the Bank shall be under no liability whatsoever to the applicant in respect of any loss or damage arising, directly or indirectly out of:

22.35.1 Any defect in goods or services supplied.

22.35.2 The refusal of any person / Merchant Establishment to honour or accept a Card.

22.35.3 The malfunction, delay in functioning of any computer / Software / Data Transfer / Mobile enabled POS terminal or its equivalent / Mobile Phone

22.35.4 Effecting Transaction instruction other than by a Cardholder.

22.35.5 Any statement made by any person requesting the return / de-activation of the Card or any act performed by any person in conjunction.

22.35.6 Handing over of the Mobile Phone containing the Card and/or Mobile PIN by the Cardholder to anybody.

22.35.7 The exercise by the Bank of its right to demand for withdrawal of the Card prior to the expiry date as decided by the Bank at the time of issuance, whether such demand and surrender made and/or procured by the Bank or by any person or computer terminal.

22.35.8 The exercise by the Bank of its right to terminate the Card(s).

22.35.9 Any injury to the credit character and reputation of the applicant alleged to have been caused by the repossession of the Card and/or, any request for its return or the refusal of any Merchant establishment to honour or accept the Card.

22.35.10 Any mis-statement, mis-representation, error or omission in any details disclosed by the Bank.

22.35.11 Decline of transaction due to any reason at a Merchant Establishment location including the above.

22.36 Termination:

22.36.1 The Cardholder may discontinue this facility at any time by intimation to the Bank in writing for the same. In the event charges are incurred on the Card after the Cardholder claims to have destroyed the Card, the Cardholder shall be entirely liable for the charges incurred on the Card whether or not the same are the result of the misuse and whether or not the Bank has been intimated of the destruction of the Card. In case of a dispute on any transaction, Cardholder can notify the Bank and the Bank can raise a chargeback as per regulations of Visa.

22.36.2 The Bank shall be entitled to discontinue this facility at any time by giving 30 days' notice and shall be deemed to have been received by the Cardholder within 30 days of posting to the Cardholder's address in India, last notified in writing to the Bank.

22.36.3 The Bank reserves the right to disclose Customer information to any court of competent jurisdiction, quasi judicial authorities, law enforcement agencies, RBI, Ombudsman, and any other wing of Central Government or State Government.

22.37 Indemnity:

I confirm my participation in the Card program of HDFC Bank. I understand the consequences and risks involved in use of the Card. I agree to indemnify and keep the Bank indemnified against all liabilities, losses, damages and expenses which the Bank may sustain or incur either directly or indirectly as a result of the following:

22.37.1 Negligence / mistake or misconduct by me.

22.37.2 Breach or non-compliance of the rules/terms and conditions relating to the Card and the account.

22.37.3 Fraud or dishonesty relating to any transaction by my employees / agents or me.

22.37.4 I understand and accept that the connectivity with the mobile network is of paramount importance for any transaction using the Card to go through. I shall not dispute and hold harmless the Bank from any and all loss, trouble I may suffer on account of any transactions that are not happening due to any problem with the mobile service network.

22.37.5 I understand and accept that the issuance and use of the Card is dependent on the functionality available on the mobile phone handset and SIM card. I shall not dispute and shall hold the Bank harmless in case the Bank is not able to issue me the Card due to limitation of the mobile phone handset and /or SIM card.

22.37.6 I shall hold the Bank harmless from any and all consequences arising in case I fail to secure the Client Application with the help of personalized Mobile PIN at the time of registration.

22.37.7 Mobile enabled POS terminals are machines and errors could occur while in operation. I agree to indemnify the Bank for any such machine / mechanical errors/failures.

22.37.8 I shall indemnify and hold harmless the Bank from any and all losses / consequences arising in case my mobile phone containing the Card is stolen and any transactions are done using the Card till the time I inform the Bank and the Card is hotlisted by the Bank.

22.37.9 I shall indemnify and hold harmless the Bank from any and all consequences arising from me not complying with The Exchange Control Regulations of the RBI.

22.38 Terms:

22.38.1 HDFC Bank reserves the right to issue the Card to the Customer.

22.38.2 The Cardholder shall be deemed to have unconditionally agreed to and accepted these terms and conditions by signing the application form requesting for the Card, acknowledging the receipt of the Card on the mobile phone, by performing a transaction with the Card or by requesting activation of the Card to the Bank or once the deliverable(s) have been delivered by the Bank at the address specified by the Customer.

22.38.3 The Bank reserves the right to revise policies, features and benefits offered on the Card and alter these Terms and Conditions from time to time and may notify the Cardholder of any such alterations through an appropriate channel. The Cardholder will be bound by such alterations unless instruction is given to the Bank for cancellation of the card before the date upon which any alteration is to have effect.

22.38.4 The Bank may introduce new services from time to time. The existence and availability of the new functions will be notified to the Cardholder as and when they become available, through HDFC Bank website or any mode of communication deemed fit by the Bank. The changed terms and conditions applicable to the new services shall be communicated to the Cardholder. By using these new services, the Cardholder agrees to be bound by the terms and conditions applicable.

22.38.5 These TERMS form the contract between the Cardholder and the Bank. By applying for the Card and accessing the service, the Cardholder acknowledges and accepts these terms and conditions. These terms and conditions will be in addition to and not in derogation of the terms and conditions relating to any account of the Customer.

22.39 Re-issuance of Mobile PIN:

22.39.1 If the customer forgets the Mobile PIN, then the same can be forcefully re-set at the specific request from the customer after the necessary identity verification of the customer is done.

22.39.2 I understand and accept that in case the Mobile PIN is forcefully re-set, the Card will be de-activated and the same cannot be used unless it is re-activated.

22.39.3 The Card so de-activated can be re-activated only with the help of the Bank after successful customer authentication. The Bank may decide to revise the process for customer authentication from time to time.

22.40 Governing Law & Jurisdiction:

22.40.1 The construction, validity and performance of this Service shall be governed in all respects by the laws of India. The Cardholder hereby submits to the non-exclusive jurisdiction of the Courts at Mumbai.

HDFC Bank Programme Terms and conditions 

These Terms and Conditions (the “Terms”) apply to and regulate the operation of the three tiers of the Programmes namely Imperia / Preferred / Classic / Vishesh or any other Banking Programme (the “Programme”) offered by HDFC Bank (the “Bank”) to eligible Saving/Current account holders (the “Account Holder(s)”). The Terms are in addition to the terms and conditions applicable to standard HDFC Bank’s Savings/Current Account (the “Primary Terms”) as available on www.hdfcbank.com. 

1. Programme Eligibility

1.1. Entry to the Programme is based on the Account Holder(s) satisfying the prevailing Programme eligibility criteria for the respective Programme and acceptance of the Terms by the Account Holder(s) 1.2. The Account Holder(s) reserves the right to decline upgrade to the programme through acceptable electronic or physical means at any point.  

2. Programme Features and Benefits (the “Features”) 

2.1. Features refers to any of the facilities, discounts, services, or arrangements offered to the Account Holder(s) as a result of being a part of the Programme. The Features may be introduced/amended from time-to-time and may vary by Programme type. Features may also vary within the same Programme, depending on whether the Account Holder(s) continues to satisfy the prevailing criteria for that Programme. 2.2. The Features are applicable till the time the Account Holder(s)is a part of the Programme. 2.3. The Features are subject to prevailing regulatory guidelines for various customer types (Resident Individuals/, NRIs, Individuals/Non-Individuals). 2.4. Taxes as applicable would be charged separately. 2.5. The Bank reserves the right to appoint / change the Relationship Manager of the customer. 2.6. Locker is subject to availability at branch 2.7. The programme offers an enhanced debit card variant which would be issued incidentally with your upgradation consent, in alignment with your consent of availing debit card services during your initial account onboarding. 2.8. The Features may be extended to such Account Holder(s)’s (‘Primary Group ID’s) business and/or family relationship(s) to form a Family/Business ‘Group’ at the discretion of the Bank and based on certain selective parameters and consent (through approved electronic or physical means) received from both the Primary Group ID and the prospective linked Account Holder(s) except for Minors. Up to 8 immediate family members as per the approved list of relationships as defined by the Bank can be grouped together. 2.9 If the balances and salary credit required as per programme eligibility are not met for consecutively 3 months (or for any other reason as deemed fit by the Bank) except for few discretionary cases, the Bank reserve the right to withdraw the prevailing programme Features, with prior intimation. In case of such withdrawal of prevailing Programme entitlement, all the existing Programme features (e.g., discounts, services, etc) will be withdrawn and instead the minimum balance requirements, fees & charges will be applicable as per the standalone Product/Account variants held by the Account holder/(s). The bank shall not be responsible/liable in any manner whatsoever for any costs, losses, damages or expenses, or other consequences, caused by reason of such instance/migration/downgrade. 

3. Others  

3.1. The Bank shall accept electronic or physical acceptance of the Terms. Acceptance through electronic or physical means includes (but is not limited to) explicit consent provided through the Account Holder(s)registered mobile number/electronic mailing address /Net Banking login/ ATM/ Physical form/IVR (Interactive Voice Response) or other electronic means. 3.2. Acceptance of these Terms overrides the acceptance of any other terms and conditions accepted by Account Holder(s) in relation to the Programme/s existing with the Bank. 3.3. In case registered email ID or mobile number is linked to multiple Customer IDs of the bank then the consent through such means will be deemed to have been received for all the Customer IDs linked to those Email address or Mobile number. 3.4. Each of the Account Holder(s) agree that the Primary Group ID would be the first and primary point of contact for the Bank in relation to the Programme/s. 3.5 Consent to be part of the programme and acceptance of the terms and also includes consent for upgraded debit card issuance as well as future downgrade to suitable program or regular status based on Account holder’s/Group’s balances with intimation. 3.6. Each of the Account Holder(s) in the Group hereby agrees that the Bank may upgrade the Group to a higher program with better benefits depending on the eligibility and relationship value. 3.7 Each of the Account Holder(s) further agrees to inform/communicate to the Bank for the change of Primary Group ID in the event of death /account closure/conversion from the Resident to Non-Resident status of the primary ID. 3.8. Each of the Account Holder(s) hereby authorises and provides consent in favour of the Primary Group ID for addition/deletion of any new Account Holder(s)/or deletion of their names from the Programme/s without their consent Each of the Account Holder(s) hereby agrees that such decision of the Primary Group ID would be final and binding on us and that the Bank shall not be liable for any claims against the Bank by any of the Account Holder(s). 3.9. The Bank reserves the right to amend and change all or any of the features / services /fees / charges / eligibility criteria / terms and conditions of the Programme. However, any such amendment shall be made effective after prior notification. The Bank may communicate such amendments by hosting them on the Website or in any other manner as decided by the Bank. 3.10. Any card, cheque book, passbook, statement, ATM display or other Bank branded identification issued by the Bank to an Account Holder(s) to reflect the Programme (brand) is to facilitate identification of the Accountholder’s Programme type only. The Bank’s records shall be conclusive as to the programme allocated to the Accountholder at any time. 3.11. Any notice, statement, or other communication to be given to the Account Holder(s) may be delivered to each of the Account Holder’s mailing address or electronic mail address or contact number as updated in the Bank’s records by the said Account Holder(s) and shall be deemed to have been effectively served on despatch/deployment. In this connection, the Bank shall not be liable in any way whatsoever to the said Account Holder(s) for any loss or damage in the event that the communication is returned undelivered or received by a third party. Each of the Account Holder(s) shall promptly notify the Bank through acceptable physical or authenticated electronic means of any change in mailing address / electronic mail address / contact number as updated in the Bank’s records. 3.12. Each of the Account Holder(s) admits and acknowledges that notwithstanding anything to the contrary contained in this terms and conditions or any other document/arrangement: (i) in respect of all the Account holder(s) under the Program (collectively “Group ”), present and future liabilities to the Bank, whether in respect of the said Account(s) of the Group or any other obligation, whether such liabilities are/be crystallized, actual or contingent, primary or collateral or several or jointly with others, whether in same currency or different currencies, whether as principal debtor and/or as guarantor and/or otherwise howsoever (collectively “Liabilities”), the Bank shall in addition to any general lien and set off to which the Bank may be entitled by law, practice, custom or otherwise, have a specific and special lien on all the monies in any of the Account(s) under the Group whether current, savings, overdraft, fixed or other deposits, now or in future of the Account Holder(s) under the Group, whether in same currency or different currencies and we each of the Account Holder(s) unconditionally and irrevocable guarantee the payment of the said Liabilities of the Group and authorise the Bank to debit the Account(s) of the Account Holder(s) notwithstanding that the monies which are debited from the Account of the Account Holder(s) is not attributable to the monies due and payable by the said Account holder but is due and payable to the Bank by any of the Account Holder(s) of the Group ; (ii) the Bank shall have the specific and express right, without notice to and without consent of the Account Holder(s) under the Group, to set-off, debit, transfer, adjust, appropriate all such amounts in all such accounts and deposits (whether prematurely or upon maturity as per the Bank’s discretion), for the purpose of adjusting/appropriating the said monies against any of the dues of the Account Holder(s) under the Group in respect of any of the Liabilities whether ear-marked for any particular liability or not, to combine or consolidate all or any of accounts of the Account Holder(s) under the Group and set-off any monies, whether of same type or nature or not and whether held in same capacity or not including upon happening of any of the events of default mentioned in any of the documents. Group in respect of any of the Liabilities whether ear-marked for any particular liability or not, to combine or consolidate all or any of accounts of the Account Holder(s) under the Group and set-off any monies. 3.13 Under no circumstances shall HDFC Bank or its affiliates be liable for any indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with your access or use of or inability to access or use the application and any third-party content or services. 

• FD can be booked by customers registered on SMS banking except for CSC channel customers (CSC Channel customer’s authentication will be basis Registered mobile no + DOB/PAN)

• FD will be booked from the account registered in SMS banking except for CSC channel customers (CSC Channel customers account linked to the registered mobile no +DOB/PAN will be debited)

• Customer agrees that Bank can act upon the SMS/Missed call received within stipulated time (For CSC, SMS is valid for 15 mins) from the Registered Mobile no. with the Bank and shall not be held responsible in case of any dispute with respect to the booking of FD through SMS/Missed call Banking if Bank has acted upon the SMS/Missed Call received from the Registered Mobile No.

• As interest rates are subject to change without prior notice, customer shall ascertain the rates on the value date of FD

• FD will get booked on account home branch and Holding Pattern will be same as CASA.

• FD via SMS Banking will be booked with minimum amount Rs. 5000 and maximum amount is Rs. 10000 for a minimum tenure of 6 months 1 day & maximum tenure of 120 months except for CSC channel customers (For CSC channel customers the minimum amount is Rs.5000 and maximum amount is 4.99 cr with minimum tenure of 7 days & maximum of 120 months). No interest will be paid if NRE FD is prematurely withdrawn before 1 year

• Maturity instruction for all FDs booked via SMS facility will be Renew Principal & Interest under re-investment option. Except for CSC channel customer’s (For CSC channel customer’s maturity instruction options provided will be transfer to CASA/ Renew Principal & interest / Renew Principal & Redeem interest).

• FD via SMS banking will be booked with a default value of 5000 & tenure as 12 months (incase if tenure & amount is not specified by the customer)

• FD via missed call will be booked with fixed tenure (12months), amount (Rs 5000), Nature of deposit (Re-investment) & maturity instructions (Renew Principal & Interest)

• There will be no nominee registered in FD booked by SMS/Missed Call banking (except for CSC channel customers).  However, it can be updated from branch. (For CSC channel customers CASA nominee will be replicated. In case of no nominee registered in CASA, it can be updated from branch

• Resident FD: TDS will be deducted when interest payable or reinvested on RD and FD per customer across all branches exceeds Rs. 40,000/- (Rs. 50,000/- for senior citizens) in a financial year.

• Tax at source is deducted as per Income Tax Regulations prevalent from time to time applicable to NRO FD.

• Individuals seeking exemption from TDS on the interest income of FD and RD, have to submit a completed Form 15 G/H at the Bank branch within the first week of the new Financial Year and every time a new deposit is booked (not applicable to NRIs)

• Customer shall not hold the bank responsible should any claim be raised against the Bank in respect of providing this facility and ensure that the Bank does not suffer any loss, Customer hereby indemnify the Bank in respect of any such claims/losses FD liquidation facility is available on Net Banking only for Single Holding FDs.

• PAN card is required for FD's greater than or equal to Rs. 50,000

• Electronic mail advice will be sent to Customer on booking FD's

• In the absence of PAN, only deposits <Rs 50,000 /- can be booked. For booking deposits >= Rs 50,000/- without PAN, Customer is requested to visit the nearest branch. FD will be booked if permissible under the Bank's current policy.

• As per the section 114B (c) of the Income Tax Act, every person shall quote his permanent account number in all transactions pertaining to a time deposit, exceeding fifty thousand rupees, with a banking company to which the Banking Regulation Act, 1949 (10 of 1949), applies (including any bank or banking institution referred to in section 51 of the Act): -

• As per Section 139A(5A) of the Income Tax Act every person receiving any sum of income or amount from which tax has been deducted under the provisions of the Income Tax Act shall provide his PAN number to the person responsible for deducting such tax.

• In case the PAN number is not provided to the Bank as required the bank shall not be liable for the non availment of the credit of tax deducted at Source.

• To modify maturity instructions, you are requested to visit the nearest branch.

• The FD rate applicable for a monthly interest option will be a discounted rate over the standard FD Rate. Please contact the nearest Branch for further information.

• Any interest / maturity payout less than or equal to Rs 100/- on Term Deposits shall be credited to the savings or current account, irrespective of the instruction given at the time of booking of the deposit or change anytime during the tenure of the deposit.

• If Customer is already registered as Sr. citizen with the Bank Customer will automatically receive the 0.50% additional ROI on all FD booking through all channels If however, Customer is not registered as Sr. Citizen, we request Customer to visit the branch with age proof in order to avail the additional 0.50% ROI on FD bookings online as well as through other channels. Senior Citizen Rates are only for resident Indians and do not apply to NRIs.

• Premature liquidation clause: effective 01st Dec'06 the interest rate applicable on premature closure of deposits (all amounts) will be lower of:

• The rate for the original/contracted tenor for which the deposit has been booked

OR

• The base rate applicable for the tenor for which the deposit has been in force with the Bank.

• For deposits booked on or after 7th march'19, the base rate is the rate applicable to deposits of less than Rs.2 Cr as on the date of booking the deposit. Prior to this the base rate is the rate applicable to deposits of less than Rs.1 Cr as on the date of booking the deposit. As per terms & conditions of the fixed deposits accounts of the bank in case of premature closure of FD (including sweep in / partial closure) the interest rate will be 1.00% below the contracted rate or the base rate applicable for the period the deposit has remained with the Bank, whichever is lower, except for the deposits booked with tenor 7-14 days. In case of death, interest rate will be the contracted rate or the base rate applicable for the period the deposit has remained with the bank. This is applicable to all deposits booked/ auto renewed from 24th Jan 2011.

• No penalty (reduced rate) will be levied on premature closure of NRE FD

• In case of Domestic & NRO deposits no interest will be paid if the deposit is liquidated within 7 days of the date of booking.

• Customer agrees to the Bank issuing certificate in the prescribed form for tax deducted at source on interest on Fixed Deposits, after the end of every calendar quarter

• In the event of the death of the depositor, premature liquidation of the term deposit/s will be allowed. Such premature liquidation will not attract any penal charges.

• Customer agrees that the Bank will pay the Fixed Deposit amount either on maturity or premature withdrawal at any branch irrespective of the branch where the deposit is booked.

• Customer agrees that in case of premature withdrawal of the fixed deposit based on Customer’s instructions or the instructions of all the joint depositors in the case of joint deposit, the Bank shall have the right to recover interest already paid or the penalty if any, from the proceeds of the FD in accordance with prevailing regulations of the Bank and the Reserve Bank of India. In the event of the death of one of the joint account holders, the right to the deposit proceeds does not automatically devolve on the surviving joint deposit account holder, unless there is a survivorship clause.... Customer agrees that in case of joint FD's with a survivorship clause, the Bank shall be discharged by paying the FD proceeds prematurely to survivor/s, on request, in the event of death of one or more joint depositor. Customer is aware that HDFC Bank computes interest on its Domestic, NRO & NRE deposit accounts based on the actual number of days in a year (i.e. 366 days in a leap year and 365 days in a non-leap year).

• FD requests via SMS/Missed call received after 10pm will be carried out at the next working day on first in first out basis subject to availability of clear funds in the account authorized for debit. 

• The service is free (VAS charges may apply for the SMS) ​​​​​​​

• The deposits in the Bank are insured with DICGC for an amount of Rs 5 lakhs (principal + interest) per depositor 

• For further details, please visit our website: www.hdfcbank.com