Lodge a Complaint/Query/Request

Our grievance resolution process is carried out by senior officials and we aim to resolve your queries and problems in the fastest and most efficient manner.

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Level 1:
Customer facing channels  

To Register your Complaint, Query or Request,

You May:
 

1. Visit your nearest Branch

2. Write an E-mail

3. Write a letter to us

4. Call Phone Banking number or your Relationship Manager

5. Submit your Complaint, Query or Request through Online form

Level 2:
Grievance Redressal Cell (GRC) 

If Level 1 doesn't meet your expectations, you may contact our Grievance Redressal Officer.
 

You May:
 

1. Call dedicated toll free number

2 Submit your grievance through online form

3. Write a Letter
 

> Please keep your previous complaint number readily available while contacting

Level 3:
Principal Nodal Office (PNO) 

If Level 2 doesn't meet your expectations, you may contact our Principal Nodal Officer
 

You May:
 

1. Call dedicated toll free number

2 Submit your grievance through online form

3. Write a Letter
 

> Please keep your previous complaint number readily available while contacting

Alternate Grievance Redressal Mechanism (AGR)

Level 4:
RBI Ombudsman (RBIO)

You may approach the Reserve Bank Integrated Ombudsman:

> If your issue remains unresolved after contacting Level 1, Level 2 and Level 3, OR,
> if you have not received response within 30 days of lodging a complaint,

You may:

1. Visit the Complaint lodging portal of the Ombudsman

2. Call at Contact Centre number: 14448

3. Write to Centralized Receipt and Processing Centre (CRPC), Reserve Bank of India, Central Vista, Sector 17, Chandigarh 160017.

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Kindly refer “Lodge a Complaint/ Query/ Request” section of the bank’s website for the Contact details (Contact numbers, e-mail IDs, address, Online form etc.) of Customer Care Executive, Branch, Nodal Officer etc.

Level 1

Have any Query / Feedback / Complaint?

Please give us up to 10 working days to resolve your complaint or query.

Submit an online complaint/query/request

Please mention details of your query with us to resolve it seamlessly and quickly.

Online Form

Contact Branch Manager

You can also visit your Branch and contact your Branch Manager to get your query resolved.

Locate Branch

Write to us

Get the information you need or let us know about any concern by writing to us.

Our Address & Email IDs

 

Call Us

Our customer care team is ready to help regarding any banking issue that you are facing.

Banking Phone Numbers

 

Smart ODR

The SMART ODR Portal offers online disputeresolution for securities market investors, supported by seven institutions

Online Form

Credit cards mis-selling or harassmentrelated complaints

For complaints related to Credit Cards mis-selling or harassment, write to cardsales.complaint@hdfc.bank.in or call at 044 - 61084900

Investor Grievance Redressal Mechanism for Demat Account
 

Escalation Matrix for Demat Account related grievances

Raise a Complaint

Raise A Dispute 
In addition to reporting unauthorized credit card transactions or electronic banking transactions to the bank, you can also report the incident to National Cyber Crime Helpline Number at 1930 

Know More

Report An Unauthorized Transaction

Blocking or reporting unauthorised (those not done by you) transactions

Know More
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Level 2

Grievance Redressal Officer

"If Step 1 doesn't meet your expectations, contact our Grievance Redressal Officer with your previous complaint number."

Please give us up to 10 working days to resolve your complaint or query.

Banking Products and Depository Services

Mr. Mehernosh Dhamodiwala
1800 266 4060
Monday - Saturday 9:30am to 5:30pm
Submit online form
Online Form
Grievance Redressal Cell
Write To Us
Grievance Redressal Cell, HDFC Bank Limited, 1st Floor Empire Plaza - 1, Lal Bahadur Shastri Marg, Chandan Nagar, Vikroli West, Mumbai - 400083
  • This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays
  • Keep your CRN Number readily available while contacting.

Digital Lending Specific Complaints

Ms. Shalini Tandon
1800 266 4060
Monday - Saturday 9:30am to 5:30pm
Submit online form
Online Form
Grievance Redressal Cell
Write To Us
Grievance Redressal Cell, HDFC Bank Limited, 1st Floor, Empire Plaza - 1, Lal Bahadur Shastri Marg, Chandan Nagar, Vikroli West, Mumbai - 400083
  • This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays
  • Keep your CRN Number readily available while contacting.

Credit Card Specific Complaints

Mr. Shanmugasundar R
044-61084900
Monday - Saturday 9:30am to 5:30pm
Submit Online Form
Online Form
Grievance Redressal Cell
Write To Us
Grievance Redressal Cell, HDFC Bank Limited, HDFC Bank Cards Division, Door No. 94 SP. Estate Bus Stand, Wavin Main Road, Mogappair West, ​​​​​​​Chennai - 600058
  • This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays.
  • Keep your CRN Number readily available while contacting.
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Level 3

Nodal Officer /Principal Nodal Officer

If the resolution at Step 2 does not meet your expectation, contact our Principal Nodal Officerthrough any of our access channels mentioned here.

Please give us up to 10 working days to resolve your complaint or query

 

Email Nodal Officer

Nodal Officer's Address Details

Email Now

 

Call Nodal Officer

Contact Details Of Nodal Officer

Call Now

Principal Nodal Officer for HDFC Bank Ltd.

Mr. Ripal Kirtikumar Sheth

  • HDFC Bank LTD-5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013
  • 022 - 62841505
Email Now

Level 4

Reserve Bank Integrated Ombudsman

If after having followed Steps 1, 2 and 3, your issue remains unresolved, or if you have not received responsewithin 30 days of lodging a complaint, you may approach the Reserve Bank Integrated Ombudsman.

  • Complaint lodging portal of the Ombudsman
RBI Portal
  • Toll-free number: 14448
Call Now
  • Contact Integrated Banking Ombudsman
Write to us
  • Analysis of complaints for FY 2024-25
Click here

Law Enforcement Agent (LEA) Liaison Desk

Please email For investigation related requirements.

Email
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SEBI Complaint Redress System

Demat customers can quickly and easily file complaints or grievances through SEBI's Complaint Redress System (SCORES).

SEBI has provided a link for Demat customers in case of any complaints/grievances.

Scores Portal
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Grievance Redressal of eHDFC Limited

All our products and policies are built around the core attributes of customer friendliness and convenience. However, if you are not satisfied with the services provided, please click here to post your grievance.

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