Level 1
Have any Query / Feedback / Complaint?
Please give us up to 10 working days to resolve your complaint or query.
Level 2
Grievance Redressal Officer
"If Step 1 doesn't meet your expectations, contact our Grievance Redressal Officer with your previous complaint number."
Banking Products and Depository Services
- This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays
- Keep your CRN Number readily available while contacting.
Digital Lending Specific Complaints
- This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays
- Keep your CRN Number readily available while contacting.
Credit Card Specific Complaints
- This facility is not available on 2nd & 4th Saturdays, all Sundays and Bank Holidays.
- Keep your CRN Number readily available while contacting.
Please give us up to 10 working days to resolve your complaint or query.
Level 3
Nodal Officer /Principal Nodal Officer
If the resolution at Step 2 does not meet your expectation, contact our Principal Nodal Officerthrough any of our access channels mentioned here.
Please give us up to 10 working days to resolve your complaint or query
Level 4
Reserve Bank Integrated Ombudsman
If after having followed Steps 1, 2 and 3, your issue remains unresolved, or if you have not received responsewithin 30 days of lodging a complaint, you may approach the Reserve Bank Integrated Ombudsman.
