| Banking Code | Citizens Charter | Banking Ombudsman Scheme |
|---|---|---|
| We are a member of the Banking Codes and Standards Board of India (BCSBI). As a member, we are committed to follow the prescribed standards of banking practices as detailed in the 'Code of Bank's Commitment to Customers'. | Know more about your rights and the services you are entitled to receive as an HDFC Bank Account holder. View the Citizens Charter | If you have not received a satisfactory response within 30 days of lodging a complaint you may approach Integrated Ombudsman appointed by the Reserve Bank Of India. Click here for details. |
| To refer to the Code, please select below the language of your choice: | New Guidelines on release of property documents in case of death of owner or joint owner of the property in retail loans. To view our Guidelines on release of property documents in case of death click here | Click here for Nodal Officers. |
| Click here Active Collection Vendor List | ||
| Click here Terminated Collection Vendor List | ||
| Assamese - Jan'14 | To view our Cheque Collection Policy, click here | Click here Authorised-Active Recovery agencies - Risk intelligent and Control |
| Bengali - Jan'14 | ||
| English - Jan'18 | ||
| English Pictorial | ||
| Gujarati - Jan'18 | To view our Customer Compensation Policy, please click here | Business Continuity Plan |
| Gujarati Pictorial | ||
| Hindi Jan'18 | ||
| Hindi Pictorial | To view our Comprehensive Deposit Policy click here | Click here to view our Business Continuity Plan |
| Kannada - Jan'14 | ||
| Malayalam - Jan '18 | ||
| Malayalam Pictorial | To view our Customer Grievance Redressal Policy, click here | Repayment of loans and Credit card through collection agencies / Executives |
| Marathi - Jan'18 | ||
| Marathi Pictorial | Click here for Customer Guidelines | |
| Oriya - Oct'09 | To view our Customer Acceptance, Customer Care & Customer Severance Policy, please click here | Loan Agreements |
| Punjabi - Jan'14 | ||
| Tamil - 2018 | ||
| Tamil Pictorial | Personal Loans | |
| Telugu | ||
| Telugu Pictorial | Auto Loans | |
| Urdu - Jan'14 | Commercial Vehicle Loans | |
| To refer to the Code of Banks Commitment to Micro and Small Enterprises, please select below the language of your choice: | To view our Model Policy on Collections of Dues and Repossession of Security Model Policy, click here | Tractor Loans |
| New Car Loan | ||
| Click here for FAQs on KYC Norms | Business Loan Agreement | |
| BLDOD Loan Agreement | ||
| Assamese | To view our Customer Rights Policy, please Click here | Loan against Securities |
| Bengali | Loan against Property | |
| English | To view our Customer Protection Policy (Unauthorized Electronic Banking Transactions) click here | Dropline OD - Mortgages |
| Gujarati | LARR - Mortgages | |
| Hindi | Education Loan Agreement | |
| Kannada | Two Wheeler Loans Agreement | |
| Malayalam | Report Unsolicited Calls: To report any unsolicited commercial communication you can email us at unsolicitedcalls@hdfc.bank.in or SMS UCC to 5676712 or call us on 022-28569303 | |
| Marathi | Loan Application Forms |
|
| Oriya | ||
| Punjabi | Click here for RBI IRACP - FAQs |
|
| Tamil | ||
| Urdu | Loan Against Property | |
| Telugu | Auto loans | |
| Two Wheeler Loans | ||
| Click here for RBI IRACP - Annexure | Commercial Vehicle Loans | |
| Click here to view the BCSBI Newsletter - Customer Matters | Tractor Loans | |
| Personal Loans-Salaried Individuals | ||
| Click here to view the Deceased Deposits Policy with Nomination Rules | Business Loans | |
| Education Loans | ||
| Click here to view the Revival & Rehabiliation of Micro, Small & Medium Enterprises (MSMEs) | Gold Loan | |
| Emerging Enterprise Group (EEG) | ||
| Click here to view Policy guidelines for MSEs | ||
| Click here to view OTS Policy for MSEs | Click here to view the DSA Code of Conduct | |
| Click here to view the rehabilitation policy for MSEs. | Rates and Service Charges at a quick glance | |
| Click here to view the status of MSME Application data from Quarter ended Mar'2024 to December'2025 | Banking Facilities for Persons with Special Needs | |
| Click here to view timelines for credit decisions. | ||
| SENIOR MANAGEMENT TEAM | ||
| To view the names and contact details of our Senior Management Team click here | ||
| To view the status of your complaint Click here. |
