For newly onboarded customers, the feature will be available without any condition for the first two calendar quarters of account opening.
Example: if you’ve opened your new account on 10th December 2023, you are eligible for complimentary lounge access till 31st March 2024. However, for the upcoming calendar quarter (April -June 2024) your complimentary lounge benefit will only be valid if you’ve spent Rs. 5000 or more from 1st January to 31st March 2024.
You will get complimentary lounge access in a calendar quarter only if you have spent a minimum of Rs. 5000 or more in the previous calendar quarter on your HDFC Bank Debit Card.
Example: If you spend a minimum of Rs 5000 from October 2023 – December 2023, you can enjoy complimentary airport lounge access from January 2024 to March 2024 and so on.
Note:
1. Number of complimentary lounge access in a quarter will be applicable as per your Debit Card offerings.
2. We update spends data by the 10th of the first month of each new quarter.
How It Works:
- Early Quarter Access*: From the 1st to the 10th, we check your spends dated two quarters ago. After the 10th, your spends as of previous calendar quarter will be considered.
Example:
- For April’24 1st-10th: We look at what you spent from last October to December 2023.
- After April 10th: Your spends from January to March 2024 counts for lounge access.
*Same applies for all the upcoming calendar quarters
The lounge visit will be possible post transaction authentication with either Rs 2 or Rs 25 from VISA or MasterCard debit cards. Rs 2 Deducted are just an authentication fee, this is to verify that customer matches the eligibility criteria by the network, VISA as a network does not reverse the Rs 2 deducted as swiping charge whereas MasterCard does reverse the same, so that technicality of verification fee reversal is Network’s prerogative and can vary as per network policy.
ATM withdrawals will not be counted as a spend. Only purchases made in-store or online using your HDFC Bank Debit Card will be considered as a valid spend.
The spend based lounge facility on your HDFC Bank Debit Card will be applicable from 1st January, 2024. (Not applicable to Infiniti Debit Card holders)
Yes, you can check your eligibility for complimentary lounge access on HDFC Bank debit cards by clicking here
You can spend Rs 5000 or more in a single transaction OR make multiple transactions aggregating to Rs 5000 or more, in store or online. Both the scenarios will be eligible.
The credit card bills and DC EMI are paid by accounts and are not going to be counted for customer meeting the criteria of Rs 5000 in a cumulative quarter.
No, the form factor for making the payments has to be debit card i.e. only POS/PG(E-com)/SI are the 3 types of transactions which are used for calculating spends by the customer in a cumulative quarter. The account-based or wallet-based transactions such as Gpay, Phonepe, Paytm etc. are not debit card payments.
Write to us: support@hdfcbank.com
The access to the lounge will be available on a first come first serve basis.
- Participating Lounges may reserve the right to enforce a maximum stay policy (usually 2 or 3 hours). This is at the discretion of the individual lounge operator who may impose a charge for extended stays
- Each lounge follows its food offerings and child policy, please check with the lounge before entry
- The provision of free alcoholic drinks (wherever local law permits) is at the discretion of each Participating Lounge operator and in some cases may be limited. Eligible customer should make prior inquiries before ordering any separate alcoholic drinks apart from general free flow offered and will be responsible for paying any charges for additional consumption direct to the participating lounge
- Lounge staff has the right to terminate the lounge visit early or to refuse entry to any Customer who is intoxicated or behaving in a disorderly fashion or is otherwise in violation of the lounge conditions and for any statutory, regulatory, or airport/railways policy reasons including but not limited to health and safety policies or fire safety regulations