As per RBI guidelines, the cards with no financial transaction for a consecutive period of 12 months shall be made inactive by the bank after sending a notice to the card holder.
If inactive, the card will be temporarily blocked. To unblock, visit Prepaid Card Portal or call Phone Banking at 1800 1600 or 1800 2600.
The card should be used before 12 am or the card gets locked again after unlocking it