HDFC Bank offers trade finance solutions to support customers in managing their import and export transactions efficiently. Customers are requested to ensure that all required information and supporting documents are submitted as per applicable regulatory and Bank requirements for smooth processing.
Customers availing import or export transaction services must hold a valid and active Importer Exporter Code (IEC) issued by the Directorate General of Foreign Trade (DGFT).The IEC is required for processing import and export transactions, subject to applicable regulatory guidelines and the Bank’s internal assessment.
To process cross-border trade transactions, customers are required to submit relevant documents based on the nature of the transaction.
The document list mentioned below is indicative and non-exhaustive. Additional documents may be requested depending on transaction type, regulatory requirements, internal assessment or case-specific review.
For any complaint, query or service request, customers may visit the Bank’s Complaint / Query / Request section.
Customers are requested to refer to the applicable schedule of charges for trade services.
For same-day processing on a best-effort basis, customers are requested to submit complete documents within the following timelines:
- 3:00 PM for documents submitted through the digital platform
- 3:30 PM for documents submitted at the Trade Desk
Processing is subject to submission of complete and satisfactory documents as required by the Bank.
Turnaround time may vary depending on transaction volume, enhanced due diligence requirements, regulatory checks, clarifications required from the customer, or the Bank’s case-to-case assessment.