HDFC Bank Merchant Services

  • Now you can raise requests pertaining to your POS terminal or Payment gateway by calling on a Single Number or mailing us at merchantsupport@hdfc.bank.in
  • Please keep your Terminal Identification Number (TID number) ready to access your account.
  • Phone numbers and email addresses mentioned here are the only Customer Care numbers of HDFC Bank Merchant Services, which you should use. Please do not use any other since it may put you at risk of fraud.
  • HDFC Bank Merchant Services customer care is available 24 hours on all days including Sundays and Holidays. Just call the customer care number in your Location.
  • For Gujarat / Karnataka / Chennai / Delhi & NCR / Telangana / West Bengal / Mumbai / Maharashtra / North East dial (STD) 60017000
  • For Punjab , Haryana, J&K / Coimbatore/ Kerala / Goa / Rajasthan / Andhra Pradesh/ Bihar & Jharkhand / Madhya Pradesh & Chhattisgarh / Uttar Pradesh & Uttaranchal / Odisha / dial (STD) 6001700​​​​​​​
    Please refer the below table for more details.

Level 0 Support
Region Email ID Helpdesk No
Bihar merchantsupport@hdfc.bank.in 0657-60017000
Jharkhand merchantsupport@hdfc.bank.in 0657-60017000
North East merchantsupport@hdfc.bank.in 033-60017000
Orissa merchantsupport@hdfc.bank.in 0674-60017000
Maharashtra merchantsupport@hdfc.bank.in 020-60017000
Mumbai merchantsupport@hdfc.bank.in 022-60017000
NAM Mumbai enterpriseaccount.west@hdfc.bank.in -
PRT Mumbai centralhelpdesk.west@hdfc.bank.in
 -
Gujarat merchantsupport@hdfc.bank.in 079-60017000
Madhya Pradesh merchantsupport@hdfc.bank.in 0731-60017000
Uttar Pradesh merchantsupport@hdfc.bank.in 0562-60017000
UTTRAKHAND merchantsupport@hdfc.bank.in 0562-60017000
Rajasthan merchantsupport@hdfc.bank.in 0141-6001700
Punjab / HP / J & K merchantsupport@hdfc.bank.in 0172-6001700
Delhi merchantsupport@hdfc.bank.in 011-60017000
NAM Delhi enterpriseaccount.north@hdfc.bank.in -
Andhra Pradesh merchantsupport@hdfc.bank.in 0891-6001700
Goa merchantsupport@hdfc.bank.in 0832-6001700
Karnataka merchantsupport@hdfc.bank.in 080-60017000
Tamil Nadu merchantsupport@hdfc.bank.in -
NAM Tamil Nadu enterpriseaccount.south@hdfc.bank.in -
TELANGANA merchantsupport@hdfc.bank.in 040-60017000
PRT Karnataka centralhelpdesk.nationalaccounts@hdfc.bank.in -
Kerala merchantsupport@hdfc.bank.in 0484-6001700
Chennai merchantsupport@hdfc.bank.in 044-60017000
Coimbatore merchantsupport@hdfc.bank.in 0422-6001700
Kolkata merchantsupport@hdfc.bank.in 033-60017000

Level 1 Support
Region Service Manager Email ID Helpdesk Manager Name
Bihar sudipk.roy@hdfc.bank.in Sudip Roy
Jharkhand sudipk.roy@hdfc.bank.in Sudip Roy
North East debabrata.pradhan1@hdfc.bank.in DEBABRATA PRADHAN
Orissa debabrata.pradhan1@hdfc.bank.in DEBABRATA PRADHAN
PRT West BengalMaharashtra subhojita.banerjee@hdfc.bank.in SUBHOJITA BANERJEE
Maharashtra mohammadazar.shaikh@hdfc.bank.in MOHAMMAD AZAR SHAIKH
Mumbai ejazali.sayed@hdfc.bank.in / mohammadazar.shaikh@hdfc.bank.in EJAZALI MAHFOOZALI SAYED / MOHAMMAD AZAR SHAIKH
NAM Mumbai aazeen.shaikh1@hdfc.bank.in AAZEEN HUSSAIN SHAIKH
PRT Mumbai nidhi.singh20@hdfc.bank.in NIDHI SINGH
Gujarat jalpa.ajmeri@hdfc.bank.in / SRUSHTI.PALANDE@hdfc.bank.in JALPA MEHUL AJMERI / SRUSHTI PALANDE
Madhya Pradesh jaswant.mehta1@hdfc.bank.in Jaswant Mehta
Uttar Pradesh vishnu.sharma9@hdfc.bank.in VISHNU KUMAR SHARMA
UTTRAKHAND vishnu.sharma9@hdfc.bank.in VISHNU KUMAR SHARMA
Rajasthan jaswant.mehta1@hdfc.bank.in Jaswant Mehta
Punjab / HP / J & K AKANKSHA.KUMAR@hdfc.bank.in / sunny.kumar13@hdfc.bank.in Akanksha Praveen Kumar / SUNNY KUMAR
Delhi HEMLATA.KASHYAP@hdfc.bank.in / sonali.kumar1@hdfc.bank.in HEMLATA KASHYAP / SONALI RAJEEV KUMAR
NAM Delhi md.ahmad3@hdfc.bank.in / manish.jha15@hdfc.bank.in / yogendra.nandan@hdfc.bank.in Md Iltaf ahmad / MANISH KUMAR JHA / YOGENDRA NANDAN
Andhra Pradesh gauravkumar.lal@hdfc.bank.in / padmavathi.gujula@hdfc.bank.in GAURAV KUMAR LAL / PADMAVATHI GUJULA
Goa / Karnataka madhusudana.s@hdfc.bank.in / puspa.samal@hdfc.bank.in / sandeep.chandran@hdfc.bank.in MADHU SUDANA S / PUSPA RANI SAMAL / SANDEEP CHANDRAN
Tamil Nadu shankar.chakkaravarthy@hdfc.bank.in / santhosh.dhanasekar@hdfc.bank.in Shankar C / SANTHOSH DHANASEKAR
NAM Tamil Nadu DHINAGARAN.KULASEKARAN@hdfc.bank.in DHINAGARAN KULASEKARAN
TELANGANA gauravkumar.lal@hdfc.bank.in / padmavathi.gujula@hdfc.bank.in GAURAV KUMAR LAL / PADMAVATHI GUJULA
PRT Karnataka sandeep.chandran@hdfc.bank.in SANDEEP CHANDRAN
Kerala PRABHU.D@hdfc.bank.in Prabhu D

Level 2 Support
Region Service Manager Email ID Helpdesk Manager Name
Bihar GAGAN.SINGH3@hdfc.bank.in Gagan Deep Singh
Jharkhand GAGAN.SINGH3@hdfc.bank.in Gagan Deep Singh
North East GAGAN.SINGH3@hdfc.bank.in Gagan Deep Singh
Orissa GAGAN.SINGH3@hdfc.bank.in Gagan Deep Singh
PRT West Bengal GAGAN.SINGH3@hdfc.bank.in Gagan Deep Singh
Maharashtra VINU.NAIR@hdfc.bank.in Vinu Nair
Mumbai VINU.NAIR@hdfc.bank.in Vinu Nair
NAM Mumbai VINU.NAIR@hdfc.bank.in Vinu Nair
PRT Mumbai VINU.NAIR@hdfc.bank.in Vinu Nair
Gujarat VINU.NAIR@hdfc.bank.in Vinu Nair
Madhya Pradesh KRISHNA.MISRA@hdfc.bank.in Krishna Misra
Uttar Pradesh GAURAV.VIJAY@hdfc.bank.in Gaurav Vijay
UTTRAKHAND GAURAV.VIJAY@hdfc.bank.in Gaurav Vijay
Rajasthan KRISHNA.MISRA@hdfc.bank.in Krishna Misra
Punjab / HP / J & K SURJITS.SINGH@hdfc.bank.in Surjit Singh
Delhi SURJITS.SINGH@hdfc.bank.in Surjit Singh
NAM Delhi SURJITS.SINGH@hdfc.bank.in Surjit Singh
Andhra Pradesh VISWANADHUNI.SREEKANTH@hdfc.bank.in Viswanadhuni Sreekanth
Goa / Karnataka VISWANADHUNI.SREEKANTH@hdfc.bank.in Viswanadhuni Sreekanth
Tamil Nadu vijay.raja@hdfc.bank.in Vijay Raja
NAM Tamil Nadu vijay.raja@hdfc.bank.in Vijay Raja
TELANGANA VISWANADHUNI.SREEKANTH@hdfc.bank.in Viswanadhuni Sreekanth
PRT Karnataka VISWANADHUNI.SREEKANTH@hdfc.bank.in Viswanadhuni Sreekanth
Kerala chacko.mathew@hdfc.bank.in Chacko Mathew