HDFC Bank Merchant Services

  • Now you can raise requests pertaining to your POS terminal or Payment gateway by calling on a Single Number or mailing us at merchantsupport@hdfc.bank.in
  • Please keep your Terminal Identification Number (TID number) ready to access your account.
  • Phone numbers and email addresses mentioned here are the only Customer Care numbers of HDFC Bank Merchant Services, which you should use. Please do not use any other since it may put you at risk of fraud.
  • HDFC Bank Merchant Services customer care is available 24 hours on all days including Sundays and Holidays. Just call the customer care number in your Location.
  • For Gujarat / Karnataka / Chennai / Delhi & NCR / Telangana / West Bengal / Mumbai / Maharashtra / North East dial (STD) 60017000
  • For Punjab , Haryana, J&K / Coimbatore/ Kerala / Goa / Rajasthan / Andhra Pradesh/ Bihar & Jharkhand / Madhya Pradesh & Chhattisgarh / Uttar Pradesh & Uttaranchal / Odisha / dial (STD) 6001700​​​​​​​
    Please refer the below table for more details.

Level 1 Support
Region Helpdesk No
Andhra Pradesh 0891-6001700
Bihar 0657-6001700
Chennai 044-60017000
Coimbatore 0422-6001700
Delhi & NCR 011-60017000
Goa 0832-6001700
Gujarat 079-60017000
Jharkhand 0657-6001700
Karnataka 080-60017000
Kerala 0484-6001700
Kolkata 033-60017000
Madhya Pradesh & Chattisgarh 0731-6001700
Maharashtra 020-60017000
Mumbai 022-60017000
North East 033-60017000
Odisha 0674-6001700
Punjab , Haryana, J&K 0172-6001700
Rajasthan 0141-6001700
Telangana 040-60017000
Uttar Pradesh & Uttaranchal 0562-6001700

Level 2 Support
Region Service Manager Email ID Helpdesk Manager Name
Andhra Pradesh padmavathi.gujula@hdfc.bank.in Ms. Padmavathi Gujula
Bihar sudipK.roy@hdfc.bank.in Mr.Sudip Roy
Chennai santhosh.dhanasekar@hdfc.bank.in /
shankar.chakkaravarthy@hdfc.bank.in		 Mr. Santhosh Dhanasekar/ Mr Shankar Chakkaravarthy
Coimbatore santhosh.dhanasekar@hdfc.bank.in /
shankar.chakkaravarthy@hdfc.bank.in		 Mr. Santhosh Dhanasekar/ Mr Shankar Chakkaravarthy
Delhi & NCR sonali.kumar1@hdfc.bank.in Sonali Kumar
Goa smitar.naik@hdfc.bank.in Ms. Smita R Naik
Gujarat jalpa.ajmeri@hdfc.bank.in Ms. Jalpa Ajmeri
vini.yeole@hdfc.bank.in Ms. Vini Yeole
Jharkhand sudipK.roy@hdfc.bank.in Mr.Sudip Roy
Karnataka madhusudana.s@hdfc.bank.in Mr.Madhu Sudana
Kerala prabhu.d@hdfc.bank.in Mr. Prabhu D
West Bengal sudipK.roy@hdfc.bank.in Mr.Sudip Roy
Madhya Pradesh & Chattisgarh Srushti.Palande@hdfc.bank.in Ms. Srushti Palande
Maharashtra mohammadazar.shaikh@hdfc.bank.in Mr. Mohammad Azar Shaikh
Mumbai sanchi.vijan@hdfc.bank.in Ms. Sanchi vijan
North East puspa.samal@hdfc.bank.in Ms. Puspa Rani Samal
Odisha puspa.samal@hdfc.bank.in Ms. Puspa Rani Samal
Punjab sunny.kumar13@hdfc.bank.in Mr. Sunny Kumar
Rajasthan vishnu.sharma9@hdfc.bank.in Mr. Vishnu Sharma
Telangana padmavathi.gujula@hdfc.bank.in Ms. Padmavathi Gujula
Uttar Pradesh & Uttaranchal vishnu.sharma9@hdfc.bank.in Mr. Vishnu Sharma