Blocking or reporting unauthorised (those not done by you) transactions
You can use NetBanking to block your debit or credit card immediately to protect it from further such transactions
OR
You can contact PhoneBanking
Block through NetBanking
How to block your debit/credit card using NetBanking
Login to NetBanking using your customer ID & password click here
Click on "Card" tab
Select "Request" under Credit or Debit Card, whichever applies
Select "Credit Card hotlisting" or "Debit Card hotlisting" whichever applies
How to block Prepaid card using Prepaid Card NetBanking
Click to select the type of card variant you wish to block click here
Login into Prepaid Card NetBanking with your user ID and password
Select Hotlist Card tab under My request tab
Select the card number and confirm
Report transactions not done by you:
Please read instructions below before reporting
To report credit card / debit card /net banking / UPI / Aadhaar enabled Payments System(AePS) transactions not done by you, call PhoneBanking ( click here for the number in your state if are a Resident Customer; click here if you a Non Resident Customer)
To report Prepaid Card transactions not done by you, call PhoneBanking ( click here )
For PayZapp, go to ‘Profile > Help Centre > Select a transaction > Tap on ‘?’ sign > Raise a Ticket.’
To report credit card /debit card /net banking / UPI transactions not done by you, Call on 18002586161
To report unauthorised transactions on NetBanking:
Customer ID
Account number
Transaction date
Transaction amount
Type of transaction e.g. NEFT/RTGS/IMPS
To report unauthorised UPI transactions:
Mobile number
Customer ID
Account number
Date of transaction and time
Transaction amount
To report unauthorised Debit Card or ATM card transactions:
Debit card or ATM card number
Type of transaction e.g. online, at a store, local grocer, Cash withdrawal, etc.
Date of transaction
Transaction amount
To report unauthorised Credit Card transactions:
Credit card number
Type of transaction e.g. online, at a store, local grocer, etc.
Date of transaction
Transaction amount
To Report unauthorised Prepaid Card transactions
Prepaid Card number
Type of transaction e.g. online/ purchase/ ATM
Date of transaction
Transaction amount
To Report unauthorised PayZapp wallet transactions
PayZapp registered mobile number
Date of transaction
Transaction amount
In addition to reporting unauthorized electronic banking transactions to the bank, also report the incident to National Cyber Crime Helpline,
Report the incident to National Cyber Crime Helpline Number at 1930