Speciale Platinum Savings Account FAQs

Your one stop for all queries regarding your product benefits, eligibility, setting up a new account, digital activation and more

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Product benefits*

Your Account gets you a total value benefit of over ₹ 65,000. Click here to know more - Speciale Platinum Savings Account Value Proposition | HDFC Bank

  • Free Unlimited ATM transactions at HDFC Bank ATMs

  • 30 Free ATM transactions/month at non-HDFC Bank domestic ATMs 

  • Lifetime Nil Annual Maintenance Charges (AMC) on Demat Account 

  • 25% discount on Demat Debit transaction 

  • Higher interest rate on your Fixed Deposits  

*T&C apply

  • Insurance cover up to ₹15 lakh on your Platinum Debit Card* 

  • Air Accident Cover of ₹3 Cr on your Platinum Debit Card* 

*Terms & Conditions apply | Know more

You can enjoy NIL Charges for – 

  • Cash transactions (Self & 3rd Party) 

  • ATM transactions @ HDFC Bank ATMs 

  • Cheque books 

  • Locker fees for first year^ (Applicable only for 1st locker with the bank) 

  • Service request like Interest Certificate / Balance Certificate and many others 

  • Demand Draft / Pay Order 

  • Digital transactions like IMPS/ NEFT / RTGS/ UPI 

  • Insta alerts 

^Discount is basis financial year​​​​​​​

​​​​​​​No liability account charges for Super Senior Citizen customers

Lifestyle Offers

To be eligible for Epicure Preferred membership valid at Taj, SeleQtions and Vivanta hotels, all you have to do is fulfil 2 conditions:

-Maintain Product Average Quarterly Balance of ₹ 3 lakhs, for two quarters from next month of Account opening. Please note these offers are not applicable on FD cushion

-Spend ₹75,000 on your Debit card in first 180 days after Account opening. Only successful debit card transactions will be considered and reversals on any transactions will not be considered as successful debit card transactions. ATM transactions or withdrawals will not be considered under successful debit card transactions

Post fulfilling the eligibility criteria, you will receive the voucher within 105 days from end of eligibility period. 

Please note:

  • These offers are not applicable on account upgrades and will be provided only on new account opening 

  • Bank reserves the right to change/ modify/ withdraw/ suspend the offers from time to time.

  • In case of any issue relating to the above offer including any dispute or discrepancy or non-receipt of voucher or on my/our eligibility, HDFC Bank’s decision shall be final and binding on me/us in all respects

  • Vouchers will be sent to you on your registered mobile number and email ID. The Bank will not be responsible or liable in case the above offer is not configured or could not be availed due to any restrictions including DNC/ NDNC or any delay, congestion on any telephone network or line or issues related to computer on-line system, servers or providers, website or mobile app or any other reason beyond the control of HDFC Bank.

*Refer to the Terms and Conditions here.

Please visit this link to know the details of the Taj Epicure membership - Epicure Membership Purchase | Taj Hotels 

Taj Epicure membership is a one time onboarding privilege provided to our valued Speciale Platinum customers. The duration of this complimentary membership is 1 year from the commencement of membership 

It takes 2-3 weeks for the physical welcome kit to be delivered to the address shared while registering with the voucher code provided by the bank.

All you have to do is meet 2 conditions: 

- Maintain Product Average Quarterly Balance in the Savings account of ₹3 lakhs, for 1st Quarter from next month of Account opening. Please note these offers are not applicable on FD cushion 

-Spend at least ₹25,000 on the Debit card in first 90 days from the date of Account opening. Only successful debit card transactions will be considered and reversals on any transactions will not be considered as successful debit card transactions. ATM transactions or withdrawals will not be considered under successful debit card transactions 

 

This Amazon Pay Gift Card / Flipkart Voucher can be used to purchase 1 year of Amazon Prime membership as well as shopping, recharge, bill payment and travel booking on Amazon.in 

 

Example: If the customer has opened an account on 15th Sep’25, then Product Average Quarterly Balance as per T&C has to be maintained in Specialé Platinum Savings account from Oct’25 to Dec’25. Also the customer has to spend ₹25,000 using Platinum debit card within 90 days from date of account opening i.e. 15th Sep’25 to 14th Dec’25. Post fulfilling the eligibility criteria, the Customer will receive voucher within 105 days from end of eligibility period i.e. latest by mid-April. 

Please note: 

  • These offers are not applicable on account upgrades and will be provided only on new account opening  

  • Bank reserves the right to change/ modify/ withdraw/ suspend the offers from time to time. 

  • In case of any issue relating to the above offer including any dispute or discrepancy or non-receipt of voucher or on my/our eligibility, HDFC Bank’s decision shall be final and binding on me/us in all respects 

  • Vouchers will be sent to you on your registered mobile number and email ID. The Bank will not be responsible or liable in case the above offer is not configured or could not be availed due to any restrictions including DNC/ NDNC or any delay, congestion on any telephone network or line or issues related to computer on-line system, servers or providers, website or mobile app or any other reason beyond the control of HDFC Bank. 

 

*Refer to the Terms and Conditions here. 

All you have to do is meet 2 conditions:

- Maintain Product Average Quarterly Balance in the Savings account of ₹ 3 lakhs, for 1st Quarter from next month of Account opening. Please note these offers are not applicable on FD cushion

-Spend at least ₹50,000 on the Debit card in first 90 days from the date of Account opening. Only successful debit card transactions will be considered and reversals on any transactions will not be considered as successful debit card transactions. ATM transactions or withdrawals will not be considered under successful debit card transactions

This Amazon Pay Gift Card / Flipkart Voucher can be used to purchase 1 year of Amazon Prime membership as well as shopping, recharge, bill payment and travel booking on Amazon.in

Example: If the customer has opened an account on 15th Sep’25, then Product Average Quarterly Balance as per T&C has to be maintained in Specialé Platinum Savings account from Oct’25 to Dec’25. Also the customer has to spend ₹50,000 using Platinum debit card within 90 days from date of account opening i.e. 15th Sep’25 to 14th Dec’25. Post fulfilling the eligibility criteria, the Customer will receive voucher within 105 days from end of eligibility period i.e. latest by mid-April.

Please note:

  • These offers are not applicable on account upgrades and will be provided only on new account opening 

  • Bank reserves the right to change/ modify/ withdraw/ suspend the offers from time to time.

  • In case of any issue relating to the above offer including any dispute or discrepancy or non-receipt of voucher or on my/our eligibility, HDFC Bank’s decision shall be final and binding on me/us in all respects

  • Vouchers will be sent to you on your registered mobile number and email ID. The Bank will not be responsible or liable in case the above offer is not configured or could not be availed due to any restrictions including DNC/ NDNC or any delay, congestion on any telephone network or line or issues related to computer on-line system, servers or providers, website or mobile app or any other reason beyond the control of HDFC Bank.

*Refer to the Terms and Conditions here.

 

Yes, you get free Domestic Airport Lounge access (Twice every quarter) with your complimentary Platinum Debit Card worth ₹850

Click here for details 

*T&C apply

Enjoy voucher worth ₹2,200 from Amazon Prime, Swiggy, Uber, Ixigo, PVR, Amazon Pay on activating any 5 services as per T&C from the 10 services. Know more

Fees and charges

As a valued Speciale Gold customer, you get the flexibility to maintain either Average Quarterly Balance (AQB) of ₹1 lakh or Fixed Deposit Cushion of ₹4 lakhs^

Please note that lifestyle offers are not applicable on FD cushion

^ FD Cushion is valid if FD is booked via Specialé Account and in the name of Primary holder.

For Cyber insurance, you need to carry out at least 1 purchase transaction i.e POS/ ECOM transaction using the Debit Card, within 12 months prior to the event date. ATM transactions or withdrawals will not be considered under successful debit card purchase transactions)

Getting started with your new account*

You can track your welcome kit or card status online using your reference number. If not received in 7 working days, reach out to support. 

Here’s how you can register for Net Banking - 

Just head to the App Store/Google Play and search “HDFC Bank MobileBanking”. Once installed, register using your Customer ID & OTP.

Not necessarily! You can register directly using your debit card details or Customer ID + OTP.

Yes! You can set your registered mobile number or a User ID as your login once registered. Go to settings in the app to update.

It could be due to network or mismatch in details. Ensure you’re using your registered mobile number and latest app version. Try again or contact support.

Activating & Using Your Debit Card

You can activate it via MobileBanking, NetBanking or at any HDFC Bank ATM. Just use your ATM PIN for the first time to enable.

Set your PIN via MobileBanking, NetBanking, or by visiting an ATM. Choose what's easiest for you. 

Yes, but you’ll need to enable international usage from your app or NetBanking first.

Block it immediately via MobileBanking or NetBanking. You can also request a replacement card in a few taps. 

UPI & Bill Payments

Open the HDFC Bank Mobile App ➝ Go to UPI ➝ Create a new UPI ID and link your account. It's instant!

PayZapp is our payments app for bill payments, offers, and shopping. Download from app store and register using your mobile number. 

Electricity, water, broadband, DTH, credit cards, and more. You can also recharge FASTag and mobile instantly.

Yes! You can set AutoPay for bills via MobileBanking. Choose your biller and frequency once.

Making Your First Transactions

Use UPI, IMPS, NEFT or RTGS from your MobileBanking or NetBanking. UPI is fastest and free. 

In NetBanking, go to Funds Transfer > Activate TP Transfer. You may need debit card details and OTP. 

  • UPI: Real-time, 24x7, no charges 
  • IMPS: Real-time, bank account based 
  • NEFT: Bank hours only, batch processing 

Login to Mobile/NetBanking ➝ Go to Funds Transfer ➝ Add Beneficiary ➝ Enter details ➝ Authenticate via OTP. 

Investing with SmartWealth / Mutual Funds

SmartWealth offers insurance + market-linked returns, while FDs offer fixed returns. It’s for long-term planning. 

Yes, KYC is mandatory for any investments. It’s a one-time, simple process. 

Absolutely! Login to Mobile/NetBanking ➝ Invest ➝ Select Mutual Funds ➝ Set up SIP in minutes. 

Fixed Deposits & Savings Options

Log into Mobile/NetBanking ➝ Select Open FD ➝ Enter amount & tenure ➝ Confirm with OTP.

You can start an FD with as little as Rs. 5,000.

Yes, you can close an FD anytime via MobileBanking. Partial withdrawals are allowed in Sweep-in FDs. 

If your savings go above a set limit, extra funds are auto-transferred to an FD — helping you earn more. 

Security & Support

Use Mobile/NetBanking ➝ Cards ➝ Block Card. You can also call PhoneBanking at 1800 1600 / 1800 2600 / 022-61606161 or visit our Help Section

Visit ‘Customer Care’ in the Mobile Banking app or website ➝ Select your issue ➝ Track it easily using your reference number. 

You can update it at an ATM, branch, or using your NetBanking profile.

Frequently asked questions

The Specialé Platinum Account by HDFC Bank is a premium offering that delivers a host of exclusive benefits and personalised services, designed to elevate your overall banking experience.

There is no fixed limit for the Specialé Platinum Account. However, select benefits and features are tied to Debit Card usage and maintaining a specified Average Quarterly Balance, as outlined in the terms and conditions during online account application.

Yes, there is a minimum deposit requirement to open a Specialé Platinum Account online. The exact amount may vary, so it is recommended to visit our website or contact our customer service team for detailed information. 

The Specialé Platinum Account offers exceptional lifestyle benefits:  
 

  • Epicure Preferred membership at Taj, Selections, and Vivanta hotels 

  • Comprehensive healthcare benefits including an Apollo Pharmacy voucher worth ₹1,000 

  • Insurance cover up to ₹15 lakh on the Platinum Debit Card  

  • Attractive financial benefits including complimentary personalised Platinum Debit Card, higher transaction limits, and zero charges for opening a Demat Account. 

The Specialé Platinum Account offers benefits such as:  
 

  • ₹25 lakh of free cash volume (up to 90 days) and delivery brokerage (post-free volume) of 0.10% for Speciale Platinum customers 

  • Amazon Pay Gift Card / Flipkart Voucher worth ₹1,000

  • Free Domestic Lounge Access on your Platinum Debit Card – Two times every quarter basis spends on Debit Card 

  • Apollo Pharmacy or Myntra voucher worth ₹1,000

If you have an existing bank account:    
 

  • Download the application form    

  • Fill in your details and drop it off at your local HDFC Bank branch    

  • We'll handle the rest and send the Debit Card to your mailing address    

     If you don’t have an HDFC Bank account:    
 

  • Download the Account Opening form    

  • Fill it out, including the Debit Card application    

  • Submit it to the HDFC Bank branch, and we'll assist with the rest     

Simply visit our website and follow the step-by-step instructions to open Specialé Platinum Account Online.