Can we change the name on the flight ticket?

When booking flights, accuracy in personal details is crucial. Among the key pieces of information that need to be entered correctly is your name, which should match the identification document you present at the check-in counter. For international travel, your name must correspond with the name on your passport. However, errors can occur during the booking process, especially when using online travel aggregators like HDFC Bank’s PayZapp, airline websites, or even travel agents. If you find that your name is incorrectly spelt or formatted, you might wonder: "Can we change the name on a flight ticket?" This article explores the possibilities and procedures for making such changes.

Several scenarios may necessitate a name change on a flight ticket, including:

• Misspellings: Errors may arise when bookings are made by third parties, such as travel agents.
• Legal Name Changes: Changes in your legal name after the ticket was booked due to marriage, divorce, or other reasons.
• Missing Middle Names: If you only include your first and last name, omit your middle name.
• Incorrect Prefix: Inputting a prefix (e.g., Mr., Ms., Mrs.) instead of your full name, or misrepresenting the prefix (e.g., using "Mister" instead of "Miss").
• Autocorrect Errors: Online bookings may suffer from typographical errors caused by autocorrect or human mistakes.

While minor errors may not cause significant issues, substantial discrepancies can lead to complications during check-in and boarding.

The policies regarding name changes on flight tickets can vary significantly between airlines. Here are some key points to consider:

• Minor Corrections: Many airlines permit name corrections within a specified time frame after booking, often without charging additional fees for minor errors.
• Significant Changes: More substantial changes or transfers may incur fees and require extensive documentation.
• Low-Cost Carriers: Some budget airlines have strict policies regarding name changes and may not allow any modifications, or they might only permit corrections for a fee.
• For example, Air India allows name changes if you provide legal documentation such as marriage or divorce certificates, along with a specific procedure that must be followed.

The process of changing names on flight tickets depends on various factors, including the airline's policies and the nature of the change. If the correction is minor, it can typically be initiated easily. Here are the general steps to follow for placing a name change request:

Step 1: Gather Booking Details

Collect all relevant information related to your flight booking, including:

• Booking reference number or PNR number
• Departure date
• Flight number
• Route information

Step 2: Check the Airline's Policy

Review the airline’s name change policy on their official website or contact their customer service team. Make sure to check:

• Applicable name change fees
• Documentation requirements
• Restrictions related to name changes

Step 3: Contact Customer Service

Reach out to the airline's customer service team through their designated hotline or email. Be prepared to provide your booking details and explain the reason for your name change request.

Step 4: Follow Instructions

Adhere to any instructions provided by the customer care agent to process your name change request. This may include:

• Filling out a form
• Paying any applicable fees
• Submitting supporting documents to reflect the desired name on your ticket

Step 5: Confirm Changes

After your name change request is processed, verify that the modifications have been correctly incorporated into your ticket.

By following these steps, you can formally request a name change on your flight ticket. Note that while this is a general guideline, the specific process may vary among airlines.

HDFC Bank’s PayZapp is a convenient online booking aggregator that allows users to book flights with just a few taps. PayZapp also enables users to compare prices from various travel websites such as Yatra, ClearTrip, Goibibo, and EaseMyTrip. Once a ticket is booked, PayZapp transmits the information directly to the selected travel website, which then communicates with the airline.

If you need to change your name on tickets booked through PayZapp, you will need to contact the airline's customer support team and follow their procedures for submitting a name change request. For assistance related to your PayZapp bookings and payments, you can also visit the PayZapp Help Centre within the app or call their toll-free number at 1800 833 4141.

• Click here to book flight tickets through PayZapp on your iOS phone.
• Click here to book flight tickets online through PayZapp on your Android phone.

PayZapp serves as a comprehensive platform for various bookings and payments, including flight reservations. The app offers a range of services, from bill payments to travel bookings, along with attractive offers, discounts, and cashback on bookings made through the portal. Using PayZapp for your transactions can lead to significant savings while simplifying financial management.

To book flight tickets easily, download HDFC Bank’s PayZapp and start utilising the app today!

*Terms and conditions apply. The information provided in this article is generic in nature and for informational purposes only. It is not a substitute for specific advice in your own circumstances.