Insure Loan

Safeguarding your loan is essential to protect your finances and ensure peace of mind during unforeseen circumstances. You can insure your loan easily through HDFC Bank NetBanking, allowing you to choose a suitable cover online without visiting a branch and secure your repayment obligations in a few simple steps.

Credit Guarantee Fund Trust For Micro And Small Enterprises CGTMSE

Overview of Loan Insurance

Loan insurance is a financial protection cover that helps repay your outstanding loan in the event of unforeseen circumstances such as death, disability, or loss of income. It ensures that your loan obligations are taken care of, reducing the financial burden on you or your family.

Loan insurance provides peace of mind by safeguarding your repayments during difficult times. It helps protect your family from inheriting loan liabilities and ensures continuity of repayments even if your regular income is disrupted.

You should consider insuring your loan at the time of loan disbursement or during the loan tenure, especially if you have long-term repayment commitments, dependents relying on your income, or limited emergency savings.

Loan insurance is available for the following types of loans:

  • Business Loans

  • Auto and Two-Wheeler Loans

  • Personal and Consumer Loans 

  • Education Loans

  • Gold Loans

A loan insurance policy usually covers the outstanding loan amount in the event of unforeseen circumstances such as the borrower’s death, permanent disability, or critical illness, as per policy terms. Depending on the coverage selected, some policies may also provide protection against loss of income, helping ensure that loan repayments continue without financial strain on the borrower or their family.

Prerequisites to Book a Bank Appointment

Before you schedule your appointment, please ensure you meet the following basic requirements:

  • You must be above 18 years of age
  • You must be a Resident Indian with an active Savings Account
  • Your registered email ID or mobile number should be handy and available for validation

How to Insure Your Loan via NetBanking

  • Follow these steps to insure your loan through NetBanking: 
      • Log in to NetBanking using your Customer ID and password.
      • From the dashboard, navigate to the ‘Insurance’ section.
      • Select the type of insurance required (Life, Health, or others) and follow the on-screen prompts to buy a new policy or manage an existing one.
      • Use NetBanking to pay premiums for existing policies or set up SmartPay (standing instructions) to automate premium payments using your Debit Card, Credit Card, or NetBanking.

Documents Required to Update Email ID in Your Bank Account

Identity Proof

  • Aadhaar Card
  • PAN Card
  • Passport
  • Driving Licence
  • Voter ID

Customer Request Form

  • Fill and sign the Customer Request Form at the branch to update your registered email ID at the bank branch.

Self-Attested Document Copy

  • Submit a self-attested photocopy of the identity proof along with the request form.

How To Report Unauthorised/Disputed Transactions

Via Online Portal

If you are a victim of online fraud, immediately report the incident to the National Cyber Crime Portal at cybercrime.gov.in or call the national helpline on 1930 for urgent assistance.

Additionally, reports can be filed directly through the online portal at https://cybercrime.gov.in/Webform/Crime_AuthoLogin.aspx or via the main website at www.cybercrime.gov.in

No need for collateral

Via Customer Care

You can contact HDFC Bank’s customer care helpline at 1800 1600 / 1800 2600, which is accessible across India, to block your card or secure your account.

To report a dispute please call us on 1800 202 6161 / 1860 267 6161 (accessible across India).

Customer travelling overseas can reach us on 022-61606160.

Click here to submit Online dispute form.

  • Provide Your 10 registered mobile number

  • Input the OTP

  • Select Product Type (Eg Debit /Credit / Prepaid Card)

  • Enter last 4 digit of the Card No

  • Select Merchant/Beneficiary Name

  • Select Disputed transaction date (last 60 days)

  • Enter the dispute reason and details in the text box

  • Enter Submit

  • Your dispute will be successfully reported.

Click here to Download physical Dispute form.

No need for collateral

Block via NetBanking

How to block your Debit/Credit Card using NetBanking

  • Login to NetBanking using your customer ID & password click here

  • Click on "Card" tab

  • Select "Request" under Credit or Debit Card, whichever applies

  • Select "Credit Card hotlisting" or "Debit Card hotlisting" whichever applies

How to block Prepaid card using Prepaid Card NetBanking

  • Click to select the type of card variant you wish to block click here

  • Log in into Prepaid Card NetBanking with your user ID and password

  • Select Hotlist Card tab under My request tab

  • Select the card number and confirm

No need for collateral

Via PhoneBanking

  • To report Credit Card / Debit Card /NetBanking transactions not done by you, call PhoneBanking ( click here for the number in your state if are a Resident Customer; click here if you a Non Resident Customer)

  • To report Prepaid Card transactions not done by you, call PhoneBanking on 18002586161

MI support 

Online Banking & PayZapp

  • To block Online Banking services (NetBanking and MobileBanking App), SMS BLOCK OB to 7308080808 from your registered Mobile Number.

  • To report transaction on your PayZapp wallet, Go to PayZapp > Profile > Help Centre > Select a transaction > Tap on ‘?’ sign > Raise a Ticket.

MI support 

Details Required

Please keep the following handy before calling PhoneBanking:

  • NetBanking

  • Debit Card / ATM

  • Credit Card

  • Prepaid Card

  • PayZapp

To report unauthorised transactions on NetBanking:

  • Customer ID

  • Account number

  • Transaction date

  • Transaction amount

  • Type of transaction e.g. NEFT/RTGS

To report unauthorised Debit Card or ATM card transactions:

  • Debit Card or ATM card number

  • Type of transaction e.g. online, at a store, local grocer, Cash withdrawal, etc.

  • Date of transaction

  • Transaction amount

To report unauthorised Credit Card transactions:

  • Credit Card number

  • Type of transaction e.g. online, at a store, local grocer, etc.

  • Date of transaction

  • Transaction amount

To Report unauthorised Prepaid Card transactions:

  • Prepaid Card number

  • Type of transaction e.g. online/ purchase/ ATM

  • Date of transaction

  • Transaction amount

To Report unauthorised PayZapp wallet transactions:

  • PayZapp registered mobile number

  • Date of transaction

  • Transaction amount

MI support 

Transaction Reporting Guidelines

For details, please refer the policy: //www.hdfcbank.com/content/api/contentstream-id/723fb80a-2dde-42a3-9793-7ae1be57c87f/d9cca15c-96c1-43b9-bda6-df6b5528eb58?

  • To Report unauthorised PayZapp transactions using HDFC Bank Credit Cards ( click here )

  • To Report unauthorised PayZapp transactions using HDFC Bank Debit Cards ( click here )

Learn from our Vigil Aunty for more ways on how to report a fraudulent transaction, and learn more about it.

No need for collateral

Frequently Asked Questions

No. Loan insurance is not mandatory. However, it is recommended as it helps protect your loan repayments against unforeseen events and provides financial security to you and your family.

Yes. You can insure an existing loan, subject to eligibility and insurer terms. You may opt for loan insurance during the loan tenure through available channels such as NetBanking.

The insurance premium is calculated based on factors such as the loan amount, loan tenure, borrower’s age, and the type of insurance coverage selected.

In most cases, loan insurance covers the outstanding loan amount as per the policy terms. Coverage details may vary depending on the insurer and the specific policy chosen.

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