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Debit Card Control

As per RBI guidelines to encourage secure International transactions, it is mandatory to temporarily disable Credit Card usage on Online Transactions / Contactless Transactions / International Transactions for customers, who have been inactive for the service prior to 31st July, 2020 or have been issued a new card (fresh issue/re A issue/replacement/upgrade) post 5th February, 2021.

You can continue to use your Card at ATMs & for purchases at merchant outlets near you.

This is simply a precautionary measure to ensure a safe banking experience for you. Please follow below mentioned steps to enable the services using MyCards (preferred) / EVA / WhatsApp Banking / NetBanking.

Ways to Manage Debit Card

Using MyCards

  • Visit https://mycards.hdfcbank.com via desktop/mobile.
  • Login using your registered mobile number and OTP received.
  • Enter the last four digits of your credit card (only for first-time login users).
  • On Credit Card Homepage, click on the Card Control tab.
  • Enable Online/Contactless/International usage mode and set usage limits.
  • Your card usage settings will be modified instantly.

This functionality can be used anytime, from anywhere 24 X 7. It’s easier, faster and simpler.

For easy access, MyCards can be saved to your phone/desktop home-screen instantly.

No need for collateral

Using EVA

  • Click here to open HDFC Bank’s Digital Assistant - EVA
  • Click on Manage my Credit Card >> Online(E-Commerce) Transactions
  • Alternatively, you may type How to enable online transactions on my Credit Card?
  • Provide your 10-digit mobile number.
  • An OTP gets triggered to the mobile number. Enter the same.
  • Enter the last 4 digits of your Credit Card number.
  • Current status for Online / Contactless / International transaction type will be shown as disabled in the screen. Enable the same.
No need for collateral

Using WhatsApp Banking

  • On your mobile phone, add HDFC Bank’s Official WhatsApp number – 7070022222 to your contacts
  • In case you are viewing this on mobile Click here to add
  • Send the text Manage my Credit Card to the above number
  • You will receive a reply asking to choose from various options.
  • Choose option corresponding to Online Transactions (e.g. just type numeric 2)
  • An OTP will be sent to your registered mobile number. Enter the same.
  • You will be prompted to enter the last 4 digits of your Credit Card number. Enter
  • Current status for Online / Contactless / International transaction type will be shown as disabled in the screen. Enable the same.

Congratulations!

You just enabled your Online / Contactless / International Transactions.

No need for collateral

Using NetBanking

  • Login to NetBanking using your Customer ID
  • Go to Cards Tab>>Request>> Set Card Usage/Limits
  • Your existing Daily Domestic Usage/Limits and Daily International Usage/Limits for all types of transactions will be shown. Online / Contactless / International would be disabled under both sections.
  • Switch on Online / Contactless / International under both sections. Then Click on Continue.
  • In the review page, click Confirm
  • Enter the OTP and click Continue & it’s done.

Congratulations!

You just enabled your Online / Contactless / International Transactions.

No need for collateral

Overview of Forex Card WhatsApp Banking Services

With HDFC Bank WhatsApp Banking, you can access essential services and manage your Forex Card anytime, anywhere:

  • Check Balance and Transaction History: Instantly view your Forex Card balance, recent transactions, and available currency.

  • Block/Unblock Card: Securely block your card in case of loss or misuse, or unblock it once it’s safe to use again.

  • Reload / Top-Up Requests: Get assistance with adding funds or reloading your Forex Card while travelling.

  • Track Refund / Card Status: Check the progress of your refund or monitor the status of your active Forex Card.

  • Travel Assistance: Receive help related to transaction limits, card usage abroad, and emergency support

  • 24x7 Convenience: Access Forex Card services anytime, anywhere — no need to visit a branch, with instant and real-time updates at your fingertips.

  • Travel-Friendly: Get quick support even while abroad, ensuring seamless assistance for all your Forex Card needs.

  • Safe & Secure Banking: Enjoy fully authenticated, encrypted communication through WhatsApp, ensuring your transactions and personal details remain protected.

How to Use Forex Card WhatsApp Services

Follow these steps to avail of Forex Card services on WhatsApp:
 

  • Send a ‘Hi’ message to the bank’s official WhatsApp Banking- 7070022222- number from your registered mobile number.
  • You’ll receive a menu of available services — select ‘Forex Card Services’ to proceed.
  • Choose the specific option you need, such as checking balance, blocking/unblocking the card, tracking refunds, or reloading funds.
  • Follow the on-screen instructions to complete your request and receive real-time updates on WhatsApp.

Prerequisites to Book a Bank Appointment

Before you schedule your appointment, please ensure you meet the following basic requirements:

  • You must be above 18 years of age
  • You must be a Resident Indian with an active Savings Account
  • Your registered email ID or mobile number should be handy and available for validation

Documents Required to Update Email ID in Your Bank Account

Identity Proof

  • Aadhaar Card
  • PAN Card
  • Passport
  • Driving Licence
  • Voter ID

Customer Request Form

  • Fill and sign the Customer Request Form at the branch to update your registered email ID at the bank branch.

Self-Attested Document Copy

  • Submit a self-attested photocopy of the identity proof along with the request form.

Frequently Asked Questions

You can enable or disable transactions anytime using WhatsApp Banking. Just select ‘Debit Card Services’ → ‘Manage Usage Limits’ and choose to turn ON or OFF online, POS, ATM, or contactless transactions.

HDFC Bank allows you to manage international usage separately. You can enable or disable international transactions on your Debit Card directly from the ‘Manage Usage Limits’ section on WhatsApp.

You can modify your Debit Card usage settings as often as needed, instantly, through WhatsApp Banking or via NetBanking and MobileBanking.

Update Your Email ID in HDFC Bank Account Now!

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