FASTag Portability: Everything You Need to Know About OneTag

OneTag is a portability feature for NETC FASTag users. It allows vehicle owners to change their issuing bank without removing the existing sticker from their windscreen. The idea is similar to mobile number portability, where customers can change service providers without changing their phone number.

Earlier, switching banks meant closing the existing FASTag wallet, applying for a new tag and completing the onboarding process again. Customers who applied online also had to wait for delivery and replace the sticker themselves.

OneTag removes the need for these steps. The physical tag and its ID remain the same, while the issuing bank is changed through a digital process. This gives customers more freedom to choose a bank based on service quality, recharge options and their banking preferences.

If you want to know how to port FASTag, you can begin the process through the RajmargYatra app. Follow these steps:

1. Download the app: Install the RajmargYatra mobile application and register using your mobile number.

2. Select OneTag: Find the ‘OneTag FASTag Porting’ option on the app’s homepage.

3. Check eligibility: Enter your vehicle registration number to check whether your FASTag can be ported. The tag must be active, and any pending disputes with the existing issuing bank must be resolved.

4. Complete verification: Enter the Mobile Verification Code (MVC) received from your current FASTag issuing bank and authorise.

5. Choose HDFC Bank: Select HDFC Bank as your preferred issuing bank and move on to its onboarding journey.

6. Complete onboarding: Follow the bank's instructions to complete the porting process.

Once the process is completed successfully, you can continue using your existing physical tag. Check the status of your request and follow any instructions provided by the app or bank.

The balance in your old wallet does not automatically transfer to the new bank. You will need to contact your previous issuing bank to claim the eligible balance and settle any outstanding transactions or refunds.

Your previous bank handles the closure of the existing wallet, pending transactions, refunds and disputes. HDFC Bank, as the new issuing bank, manages onboarding and your future FASTag services after successful porting.

Before you begin, consider these points:

• Your current FASTag should be active and eligible for portability.

• Resolve any pending disputes with your current issuing bank.

• Your existing wallet balance will not automatically move to HDFC Bank. 

• The existing physical sticker can be ported only once under the stated framework. A universal FASTag sticker will be required for subsequent switches to another bank.

• Customers porting to HDFC Bank can link the ported FASTag to an existing HDFC Bank FASTag wallet or create a new wallet.

OneTag is a joint initiative involving the Indian Highways Management Company Limited (IHMCL), promoted by the National Highways Authority of India (NHAI), the National Payments Corporation of India (NPCI) and participating FASTag issuing banks.

IHMCL and NHAI are providing support for the initiative, while NPCI will update the FASTag system with the new bank details. The bank that you currently have will look after your existing wallet as well as any pending refunds or transactions, and the new bank will be in charge of setting up your account and managing your FASTag from now on.

By offering a digital procedure that allows you to select your preferred bank, OneTag makes it easier to change the bank that issued your FASTag, since you no longer need to replace your physical sticker. Eligible customers will therefore be able to manage their toll payment arrangements with less hassle.

Through its OneTag service, HDFC Bank provides FASTag portability. Should you be thinking of changing banks, you should check whether you are eligible and follow the procedure via the RajmargYatra app. After the porting has been finished, you can handle your future FASTag needs with HDFC Bank by either linking your tag to an existing wallet or setting up a new one.

*Disclaimer: The information provided in this article is generic in nature and for informational purposes only. It is not a substitute for specific advice in your own circumstances. You are recommended to obtain specific professional advice before you take any or refrain from any action. Investments are subject to changes in tax laws. Please contact a professional consultant for an exact calculation of your liabilities.