HDFC Bank
NetBanking FAQs

What is the difference between Account Summary and Account Details?

Account Summary shows the list of all your accounts. You can navigate here by clicking on ‘Accounts’ at the top of the screen.

Account Details shows the information regarding a specific account. You can view this by following this path:

Log in to HDFC Bank NetBanking > Click on ‘Accounts’ in upper menu > Select the account > You can view the balance, nominee, holder, etc.

How do I change my HDFC Bank home branch?

We offer two ways of transferring your account from one HDFC Bank branch to another.

a. Go to www.hdfc.bank.in and in the menu, select Need Help > Accounts/Deposit Services > Account Transfer

Click on the ‘Let’s Begin’ button to start the journey.

OR,

b. Write a transfer request and submit it to your nearest branch. 

What is ‘Primary Account’? Where can I see it?

A primary account is your go-to selection for transactions. If you have multiple accounts, you can set the one you use most often as the 'primary account'. This makes it the default account for transactions, saving you the hassle of selecting it every time.

If you've selected a primary account, it will show up as the 1st account on the Account Summary page. You will see a green 'Primary' tag near that account.

How can I add, change, or remove my Primary Account?
You can follow this path to add, change, or remove your primary account:

Log in to HDFC Bank NetBanking > Click ‘Accounts’ or ‘Send Money’ (at the top of the screen) > Select Quick Link - ‘Manage Primary Account’.

How to apply for a loan against my PPF?
When you wish to apply for a loan against your invested amount in a PPF account, just visit your nearest HDFC Bank branch. Pls note, to avail loan the PPF account must have completed 5 years. 

Where can I find the details of my PPF-linked loan?
You can find the details of your PPF-linked loan by following this path:

Log in to HDFC Bank NetBanking > Click ‘Accounts’ (at the top of the screen) > Select the PPF account > Click ‘Account Details’ tab. 

Where can I view my Nominee and Account Holder details?

Here's how you can access your Nominee and Account Holder details:

Log in to HDFC Bank NetBanking > Click ‘Accounts’ (on the top of the screen) > Select the specific account > Click ‘Account Details’ tab> Scroll down to see ‘Nominee and Account Holder details’.
 

Can I add or change nominee in my account online?
Yes, if you are the Sole owner of an account, you can manage Account Nominee online.

Log in to HDFC Bank NetBanking > Click ‘Accounts’ (on the top of the screen) > Select the specific account > ‘Account Details’ > Scroll down to ‘Nominee and Account Holder details’ > Click ‘Add Nominee’ Or ‘Change Nominee’.

If you're a Joint Account holder, for added security, we recommend visiting your nearest HDFC Bank branch with all other account holders to add or change a nominee.

Where can I view Debit Cards linked to my accounts?
You can view the details of all your HDFC Bank Debit Cards conveniently through the following paths:

a. To see the details of all the Debit Cards linked to your HDFC Bank account:

Log in to HDFC Bank NetBanking > Click on ‘Cards’ (on the top of the screen, under the global search bar) > ‘Debit Card’.

b. To see Debit Card details of a specific HDFC Bank account:

Log in to HDFC Bank NetBanking > Click on ‘Accounts’ (on the top of the screen) > Select the specific account > ‘Linked Debit Card’.

From where can I view my recent transactions?
Follow one of the below paths:

Login to HDFC Bank NetBanking >

a. Click on ‘Get Statement’ (on the home screen) > Select the specific account. OR,

b. Click on ‘Accounts’ (on the top of the screen) > Select the specific account > Scroll down to view the Recent Transactions.

How can I download or email my statement?

You can download your account statement or request an email on your registered email ID via any of the following paths once you Log in to HDFC Bank NetBanking:

a. Click on ‘Get Statement’ (on the home screen) > Select the specific account > Select the time period > Download or Email. OR,

b. Click on ‘Accounts’ (on the top of the screen) > Select the specific account > ‘Account Statement’ > Select the time period > Download or Email.

In which formats can I get my account statements?

Account statements are available in 5 different formats for Download- PDF, Excel, Text, Delimited and MSMoney.

However, you can get the statement via email only in PDF format.

Where can I find my Interest Certificates?

You can find your Interest Certificates by following the path: 

Log in to HDFC Bank NetBanking > Click on ‘Accounts’ (on the top of the screen) > Quick Links - ‘Download Interest Certificate’.

What is a Balance Certificate? Where do I find it?

A Balance Certificate declares your account balance and is useful for several purposes such as visa applications, property transactions, and accessing Loans or scholarships. Here’s where you can find your balance certificate:

Log in to HDFC Bank NetBanking > Click on ‘Accounts’ (on the top of the screen) > Select the specific account > Click on ‘Balance Certificate’ to download.

What does ‘Amount on Hold’ mean? Where can I see my amount on hold?

Amount on hold’ is the amount, you may have invested in an IPO or stocks, that is put on hold till the allocation of shares is completed. Here’s a quick path to check out your amount on hold, if any:

Log in to HDFC Bank NetBanking > Go to ‘Accounts’ (on the top of the screen) > Select the specific account > Click on ‘Amount on Hold’ (It is shown only if available)

What are Uncleared Funds? Where can I see my uncleared funds?

Uncleared Funds’ refers to money received by the bank for you that hasn't been processed yet. Once processed, it will be credited to your account. Here’s how you can check your uncleared funds in HDFC Bank NetBanking, if any: Go to ‘Accounts’ (on the top of the screen) > Select the specific account > ‘Uncleared Funds’. It is shown only if available.

How can I get my monthly Account Statement on email?

To receive monthly account statements delivered straight to your email ID, simply follow this path: 

Log in to HDFC Bank NetBanking > Go to ‘Accounts’ (on the top of the screen) > Click on the Quick Link - ‘Manage e-Statement’ > Click on ‘Enable e-Statements’ (if not already active).

Thank you for opting to save our environment and go green.

How can I stop getting monthly account statements on email?

To stop receiving monthly account statements to your email ID, simply follow this path:

Log in to HDFC Bank NetBanking > Go to ‘Accounts’ (on the top of the screen) > Quick Links - ‘Manage e-Statement’ > Click on ‘Disable e-Statements’ (if currently active).

Why am I getting an error when I click on ‘Manage e-Statements’?

There could be two reasons why this is happening, as follows:

a. Perhaps your account(s) are not eligible for e-Statements facility. OR,

b. Your email ID is not registered with us. (You can register or update it online by clicking on the link- update Email ID online or by visiting your nearest HDFC Bank branch).

Can I open or close a safe deposit locker online?

No, locker can only be opened by visiting the HDFC Bank branch having Lockers. Please check the branches having lockers near you by visiting nearest HDFC Bank branch.

Where can I see my Safe Deposit Locker on HDFC Bank NetBanking?

You can view your Safe Deposit Lockers by following the path: 

Log in to HDFC Bank NetBanking > Go to ‘Accounts’ (on the top of the screen) > Quick Links - ‘Safe Deposit Locker’.

Can I add or change my Nominee online for a Safe Deposit Locker?

Yes, if you are the sole owner of a locker. Here’s the quick way to get there:

Log in to HDFC Bank NetBanking > Go to ‘Accounts’ (on the top of the screen) > Select the Quick Link - ‘Safe Deposit Locker’ > Click on ‘Add Nominee’ Or ‘View/Change Nominee’.

If you hold a locker jointly, please visit your nearest HDFC Bank branch with all other locker holders to add or change a nominee.

How can I raise a dispute or report a fraud?

If you suspect fraudulent activity in your account or with your cards, we urge you to raise a dispute & report fraud as soon as possible. Here’s how you can raise a dispute from HDFC Bank NetBanking:

Login to HDFC Bank NetBanking >

Click on ‘Get Statement’ (on either the Savings A/c or Current A/c card on the home screen) > Select the specific account > Scroll down to find ‘Raise Dispute & Report Fraud’.

There are a few other ways to reach there, as follows:

a. ‘Services & Support’ (on the top-right corner) > ‘Raise Dispute & Report Fraud’. OR,

b. ‘Urgent Care’ section (by scrolling down on the home screen) > ‘Raise Dispute & Report Fraud’.

Can I open a PPF account online?

If your answer is ‘YES’ for all the below conditions, you can.

a. You are a resident Indian,

b. Your PAN Details are updated with the bank,

c. You’re having an HDFC Bank Savings/Current account where you are the sole owner,

d. You do not have an existing PPF account with any bank or post office.

From where can I open a PPF account online?

You can open your PPF account by following any one of these paths:

Log in to HDFC Bank NetBanking > Go to ‘Accounts’ (On the top of the screen) > Click on ‘Open PPF A/c’ banner at the bottom of the page.

Log in to HDFC Bank NetBanking> Click on 'Open PPF A/c' on the dashboard banner

What is the password of account statement that  gets downloaded from HDFC Bank NetBanking and why is this implemented?

Your HDFC Bank Account Statement is password protected to ensure the confidentiality and security of your financial information and prevent unauthorized access.

The password is your Customer ID (CustID). This is mentioned in the note section on the Account Statement download page only when you select the format as PDF and also in the download account statement success message.

Can I pay utility bills on credit card?

You can pay any of your utility bill via following path:

Path: Login to HDFC Bank NetBanking -> Select 'Bills & Recharges ' from top menu-> Select any biller under 'Utilities' category

What is the process to pay other bills on credit card?

You can pay bill of any category via following path:

Path: Login to HDFC Bank NetBanking -> Select 'Bills & Recharges ' from top menu-> Select any biller category

Where is the option of Smart pay?

There are 3 places where you can find SmartPay option whose paths are as follows:

Login  to HDFC Bank NetBanking -> Select 'Bills & Recharges' from top menu-> Click on 'Set up SmartPay' on the 'Leave bill dates to SmartPay' banner

Login  to HDFC Bank NetBanking -> Select 'Bills & Recharges' from top menu-> Click on 'Setup Smartpay' in any bills under 'My Bills' section

Login  to HDFC Bank NetBanking -> Select 'Bills & Recharges' from top menu-> Click on 'Pay Now' on 'Here's a bright idea!' banner

How can I register a Biller in HDFC Bank NetBanking? 

You can register a new biller and pay bills on HDFC Bank NetBanking via following path:

Log in to HDFC Bank NetBanking ->Select 'Bills and Recharges' from top menu >  Click on 'Pay New Bill' > Select the category of biller > Select the biller and enter details

How can I view my registered biller?

All the billers registered by you will be available on the Bill Pay landing page.

Log in to HDFC Bank NetBanking -> Bills and Recharges -> My Bills.

How can I check the status of my Bill Payment on NetBanking?

You can view the status of your paid /scheduled bills on HDFC Bank NetBanking via following path:

Log in to HDFC Bank NetBanking -> Select 'Bills and Recharges' from top menu -> Scroll to bottom and check the 'Recent Bill Payments' section and 'Scheduled Bill Payments' (if applicable)

Can I check my old payments done through Bill pay?

Yes, you can view the history of all your bill payments done through HDFC Bank NetBanking-

Log in to HDFC Bank NetBanking -> Select 'Bills and Recharges' from top menu -> Scroll to bottom and check the 'Recent Bill Payments' section

How can I stop any scheduled bill payment?

You can stop your scheduled bill payment on HDFC Bank NetBanking up to 4 days before the due date.

Log in to HDFC Bank NetBanking > Bills and Recharges > Upcoming Scheduled bills > Select the biller > Stop Bill Pay

How can I set Autopay / Standing Instruction for my bill?

You can set Autopay for your billers via several ways using BillPay.

Setup Autopay for new biller: Log in to HDFC Bank NetBanking > Bills and Recharges > Setup Smart Pay > Select the category and the biller > Enter details

Setup Autopay for already added biller: Log in to HDFC Bank NetBanking > Bills and Recharges > My Bills > Click on Enable Smart Pay on the biller > Enter details.

After Bill payment: After paying a bill click on Enable Smart Pay on bill payment receipt > Enter details.

What is the maximum bill amount I can pay using Bill Pay on HDFC Bank NetBanking?

Please note the maximum limit applicable for any bill payment or recharge will be dependent on the service provider. This will be shown to user upfront in pay bill journey.

What is the minimum bill amount I can pay using BillPay on HDFC Bank NetBanking?

Please note the minimum limit applicable for any bill payment or recharge will be dependent on the service provider. This will be shown to user upfront in pay bill journey. Also we do allow payment of minimum Re.1/- for all bill.

How can I pay my bills on HDFC Bank NetBanking?

You can pay your Bills through HDFC Bank NetBanking in following ways: 

If your biller is not registered with us already then:

Log in to HDFC Bank NetBanking -> Select 'Bills & Recharges ' from top menu->  Click on 'Pay New Bill' -> Select the category of biller -> Select biller and enter the details asked-> Click on 'Pay Now'

If your biller is already registered with us then:

Log in to HDFC Bank NetBanking-> Select 'Bills & Recharges ' from top menu-> Select the Biller from 'My Bills' section and click on 'Pay Now' button

How can I remove/delete my biller registered online?

We recommend not to remove/delete the billers registered with us so that you are always on time with your payments but if you still wish to remove/delete your registered biller, please follow the below path:

Log in to HDFC Bank NetBanking ->Select 'Bills and Recharges' from top menu->Select biller from 'My Bills' section > Click on the biller which you want to delete > On manage biller page click on 'Delete biller' under the three dots at the top right of the page.

When does my accounts get debited in case Autopay is set for my biller?

In case of Autopay of bills, account will get debited 4 days prior to the due date of the bill. 

Can I set Standing Instruction (SI) for my Non HDFC Bank credit card bills on BillPay NetBanking?

Please note you cannot set standing instruction/ Autopay for your Credit card payments through HDFC Bank NetBanking BillPay.

What is the upper limit on the transactions for mobile recharge?

Please note the upper limit applicable for Mobile Recharge category will be dependent on the service provider.

What is the upper limit on the transactions for DTH recharge?

Please note the upper limit applicable for DTH Recharge category will be dependent on the service provider.

I’ve paid my bill. When will my account be debited, and when will the utility service get my payment?

When you make a payment for a biller on BillPay, your selected bank account or Debit Card or Credit Card will be debited and updation of the payment at the biller's end may take 3 to 6 working days.

What are the categories of billers can I can choose under BillPay?

You can pay your bills for the following categories - Electricity, Gas, Mobile, Landline, Water, Broadband, Tax, Donation, Insurance, Credit Card, Subscriptions, FASTag and Mutual Funds etc. under HDFC Bank NetBanking.

Can I enable Standing Instruction for Mobile Prepaid billers?

No. Standing Instruction (SI) cannot be enabled for prepaid mobile recharges.

What is SmartPay/AutoPay?

SmartPay or AutoPay is an automated payment facility that allows customers to set up standing instructions for recurring payment such as utility bills, subscriptions, loan EMIs etc. Once activated the payment is automativcally debited from the payment source (bank account or card) on the scheduled date ensuring timely payments without manual intervention.

How can I order/ request for a new cheque book online?

You can put in request for a new cheque book by following the path:

Login to HDFC Bank NetBanking > Go to ‘Accounts (at the top of the screen) > Select Quick Link ‘Cheque & DD Services’ > Select ‘Request Cheque Book’.
 

How many cheque book /Cheque leaves I can order?

You can order cheque book of 25 cheque leaves for a Savings accounts and for a Current account request can be raised for 25/50/75/100 leaves chequebook. The charges and leaves are accounts specific and varies accordingly. Please visit the link charges to get these details.
 

Where would my cheque book be delivered?

You can request cheque book at your mailing or permanent address registered with the bank. In case your latest address is not updated, you can update your mailing address online on the link- Update Address.
 

Can I view my cheque status on HDFC Bank NetBanking?

Yes, you can view the status of your cheque by following the path:

Log in to HDFC Bank NetBanking > Go to ‘Accounts (at the top of the screen) > Select the Quick Link – ‘Cheque & DD Services’ > Select ‘View Cheque Status’.
 

Can I stop my cheque payments online?

You can stop the payment of a single cheque or a series of cheques by following the paths:

Log in to HDFC Bank NetBanking > Go to ‘Accounts (at the top of the screen) > Select the Quick Link – ‘Cheque & DD Services’ > Select ‘Stop Cheque Payment’.

In the Home Screen, Click on 'Urgent Care' (scroll down) > Select 'Stop Cheque Payment'.
 

How much time does it take to get a new cheque book requested online?

For Indian Mailing address in Metro locations, expected delivery time is within the next 4 working days. For non-metro locations, the delivery may take up to 7-10 working days.

For Overseas Mailing address, the Cheque book will be dispatched through registered airmail within 2 working days. 
 

What is Positive Pay request?

This additional security layer is meant to address the rising instances of cheque fraud. It is not mandatory to use this service but recommended for cheques above Rs 50,000. There is no charge levied for this service.
 

Is there any limit for Demand draft request? 

You can request for Demand draft for up to 3 times per day only.
 

Can I request to deliver the Demand Draft at a different address?

Yes, you can request for delivery of Demand Draft at a new address only if you are registered to TPT (Third Party Transfer). You will be able to see an option to enter new delivery address if you are TPT Registered. 

To register for TPT: Log in to HDFC Bank NetBanking > Go to ‘Send Money’ > Click on ‘Register Now’ on the banner. The banner will not be visible if user is already TPT Registered.

Can I see my Credit Cards in HDFC Bank NetBanking?

You can view details of all your HDFC Bank Credit Cards on HDFC Bank NetBanking by following the below steps:

Click on Cards > Select Credit Card > Select Active Cards.

Can I see my inactive Credit Cards in HDFC Bank NetBanking? 

You can view your inactive or blocked credit cards on HDFC Bank NetBanking. Simply follow the below steps:

Click on Cards > Select Credit Card > Select Inactive card.

Can I see my blocked credit card? 

You can view your inactive or blocked credit cards on HDFC Bank NetBanking. Simply follow the below steps:

Click on Cards > Select Credit Card > Select Inactive card.

Can I see full credit card number? 

For security reasons, the full Credit Card number is only visible on your Card. It can be seen on your physical credit card.

How can I Apply for a new Credit Card on HDFC Bank NetBanking?

You can apply for an HDFC Bank Credit Card via HDFC Bank NetBanking by following these steps:

Click on Cards > Select Credit Cards > Click on Apply for Credit Card under the Quick Links. 

How can I block my credit card? I have lost my CC, what do I do?

You can block your HDFC Bank credit card on HDFC Bank NetBanking following these steps:

Click on Cards > Select Credit cards > Select 'Urgent support' > Click on 'Permanent Card Block' (for the given card). 

How to register for E-statements? 

You can register for E-statements via HDFC Bank NetBanking by following these paths:

1. Click on Cards > Select Credit cards > Select 'Manage Card' (for the given Card) -> Click on 'Statement and Transactions' -> Click on 'E-statement settings' option

2. Click on Cards > Select Credit Cards > Go to 'View Summary' (for the given card) > Click on Credit Limit section-> Click on 'E-statement settings'. "

I want to register for E-statements, but I have not updated email address with the bank?

You can sign up for e-statements by updating your email address with the bank by visiting your nearest HDFC Bank branch.

How can I pay my unbilled amount? 

To pay your unbilled amount on HDFC Bank NetBanking, kindly follow the path: 

1. Click on Cards > Credit cards > Pay Now (for the Given Card).

2. Click on Cards > Credit cards > View Summary (for the given Card) > Pay Now. 

Where can I view statements for Card transactions? 

To view your Card Statements on HDFC Bank NetBanking, kindly follow the Path:

Click on Cards > Credit Cards > View Summary (for the given Card) > Unbilled Transactions. 

The user can also view his billed transactions using the below paths: 

1. Click on Cards > Credit Cards > Get Statement (for the given card).

2. Click on Cards > Credit Cards > View Summary (for the given Card) > Get Statement. 

3. Click on Cards > Credit Cards > View Summary (for the given Card) > Past statement > Get Statement.

Where can I check my Credit Card unbilled spends? 

To check or pay your unbilled amount via HDFC Bank NetBanking, kindly follow the Path:

Click on Cards > Credit cards > View Summary (for the given Card) > Unbilled Transactions. 

What is an Add on card?

If you have an HDFC Bank Credit Card, you can request for an Add-on card for your family member or friends, if they have HDFC Bank Account.

Where can I apply for add on card? 

To apply for HDFC Bank Add-On Credit Card via HDFC Bank NetBanking, follow the below  path: 

1. Click on Cards > Credit Cards > View Summary (for the given Card) > Add-on Cards > Request Addon Card.

2. Click on Cards > Credit Cards > View Summary (for the given Card) > Quick Links > Request for Addon cards.

How many addon cards can I apply? 

You can apply for maximum 3 Add-on Credit Cards per card holder from HDFC Bank NetBanking.  

As per updated bank policy, a maximum of 10 Add-on Cards can be issued per customer.

What is Smart EMI?

Smart EMI is the option wherein you can choose to pay your unbilled amount on EMI.

To pay your unbilled amount on EMI via HDFC Bank NetBanking, follow below path:

Click on Cards > Credit Cards > View Summary (for the given Card) > Unbilled Transactions > Select the transaction to convert to EMI. 

What is process to apply for Smart EMI? 

Smart EMI is the option wherein you can choose your unbilled transaction to convert to EMI.

To convert your unbilled transaction into EMI via HDFC Bank NetBanking, follow below path:

Click on Cards > Credit Cards > View Summary (for the given Card) > Unbilled Transactions > Select the transaction to convert to EMI.

How can I convert my unbilled amount on EMI?

Smart EMI is the option wherein you can choose your unbilled transaction to convert to EMI.

To convert your unbilled transaction into EMI via HDFC Bank NetBanking, follow below path:

Click on Cards > Credit Cards > View Summary (for the given Card) > Unbilled Transactions > Select the transaction to convert to EMI.

How do I take EMI on my Credit Card?

Smart EMI is the option wherein you can choose your unbilled transaction to convert to EMI.

To convert your unbilled transaction into EMI via HDFC Bank NetBanking, follow below path:

Click on Cards > Credit Cards > View Summary (for the given Card) > Unbilled Transactions > Select the transaction to convert to EMI.

I don’t have sufficient funds to pay my full Card bill. What can I do?

Smart EMI is the option wherein you can choose your unbilled transaction to convert to EMI.

To convert your unbilled transaction into EMI via HDFC Bank NetBanking, follow below path:

Click on Cards > Credit Cards > View Summary (for the given Card) > Unbilled Transactions > Select the transaction to convert to EMI. 

What is the process to get loan on Credit Card? 

Kindly follow below process on HDFC Bank NetBanking to get Loan on your Credit Card.

1. Click on Cards > Credit Cards > View Summary (for the given Card) > Linked Loans > Apply for Loan.

2. Click on Cards > Credit Cards > View Summary (for the given Card) > Quick Links > Click on 'Get a Loan on this Card'

3. Click on Cards > Credit Cards > Click on'Get a Loan on Card'

How can I get Insta Loan? 

Insta Loan is available to eligible customers only. Kindly follow below process on HDFC Bank NetBanking to get Insta Loan on your credit card: 

1. Click on Cards > Credit Cards > View Summary (for the given Card) > Linked Loans > Apply for Loan.

2. Click on Cards > Credit Cards > View Summary (for the given Card) > Quick Links > Click on 'Get a Loan on this Card'

3. Click on Cards > Credit Cards > Click on'Get a Loan on Card'

How can I get Jumbo Loan on Credit card?

Jumbo Loan is available to eligible customer only, kindly follow below process on HDFC Bank NetBanking to get Jumbo Loan on your credit card: 

1. Click on Cards > Credit Cards > View Summary (for the given Card) > Linked Loans > Apply for Loan.

2. Click on Cards > Credit Cards > View Summary (for the given Card) > Quick Links > Apply for Loan. 

Can I get loan on Credit Card? 

Yes, kindly follow below process on HDFC Bank NetBanking to get Loan on your Credit Card: 

1. Click on Cards > Credit Cards > View Summary (for the given Card) > Linked Loans > Apply for Loan.

2. Click on Cards > Credit Cards > View Summary (for the given Card) > Quick Links > Click on 'Get a Loan on this Card'

3. Click on Cards > Credit Cards > Click on'Get a Loan on Card'

Can I get money from my Credit Card?

Kindly follow below process on HDFC Bank NetBanking to get Loan on your Credit Card.

1. Click on Cards > Credit Cards > View Summary (for the given Card) > Linked Loans > Apply for Loan.

2. Click on Cards > Credit Cards > View Summary (for the given Card) > Quick Links > Click on 'Get a Loan on this Card'

3. Click on Cards > Credit Cards > Click on'Get a Loan on Card'

How can I reissue my block card? 

You can reissue your HDFC Bank Credit Card from HDFC Bank NetBanking by following these steps: 

Click on Cards > Credit cards > Click on ‘Resend now’ (if reissue option selected as no while blocking the card). 

How can I set Autopay on Credit Card?

You can enable Autopay option on HDFC Bank NetBanking by following ways:

1. Click on Cards > Credit Cards >  Manage Card (for the given card) > Card Settings -> Manage Autopay.

2. Click on Cards > Credit Cards > View Summary (for the given Card) > Click on 'Manage Card' option > under 'Card Settings' -> Click on 'Manage Autopay' option. 

How to set Standing Instructions to pay credit card bills?

You can enable Autopay option on HDFC Bank NetBanking by following ways:

1. Click on Cards > Credit Cards >  Manage Card (for the given card) > Card Settings -> Manage Autopay.

2. Click on Cards > Credit Cards > View Summary (for the given Card) > Click on 'Manage Card' option > under 'Card Settings' -> Click on 'Manage Autopay' option. 

How to schedule credit card bills for payment?

You can enable Autopay option on HDFC Bank NetBanking by following ways: 

1. Click on Cards > Credit Cards >  Manage Card (for the given card) > Card Settings -> Manage Autopay.

2. Click on Cards > Credit Cards > View Summary (for the given Card) > Click on 'Manage Card' option > under 'Card Settings' -> Click on 'Manage Autopay' option. 

How to set automatic card payments? 

You can enable Autopay option on HDFC Bank NetBanking by following ways: 

1. Click on Cards > Credit Cards >  Manage Card (for the given card) > Card Settings -> Manage Autopay.

2. Click on Cards > Credit Cards > View Summary (for the given Card) > Click on 'Manage Card' option > under 'Card Settings' -> Click on 'Manage Autopay' option. 

How can I de-registered Autopay?

You can deregister your Autopay option on HDFC Bank NetBanking by following ways: 

1. Click on Cards > Credit Cards >  Manage Card (for the given card) > Card Settings -> Manage Autopay.

2. Click on Cards > Credit Cards > View Summary (for the given Card) > Click on 'Manage Card' option > under 'Card Settings' -> Click on 'Manage Autopay' option. 

How can I pay someone else's credit card bill? 

If you have already added payee, then proceed to money transfer or Add Payee by following these steps on HDFC Bank NetBanking:

Click on Cards > Credit Cards > View Summary (for the given Card) > Quick Links > Pay other Credit Card bill. 

How can I upgrade my credit card? 

Kindly follow below path to upgrade your HDFC Bank Credit Card via HDFC Bank NetBanking:

1. Click on Cards > Credit Cards > View Summary (for the given Card) > Manage Cards > Upgrade Cards.

2. Click on Cards > Credit Cards > View Summary (for the given Card) > Manage Cards > Upgrade Cards.

Can I use my credit card internationally? 

Yes, to enable your Credit Card international usage via HDFC Bank NetBanking, you can follow these steps: 

1. Click on Cards > Credit Cards > Manage Cards (for the given Card) > Cards settings >  Manage Domestic and International Limits > Select ‘International’ tab.

2. Click on Cards > Credit Cards > View Summary (for the given Card) > Manage Cards > Cards settings > Manage Domestic and International Limits > Select ‘International’ tab. 

How can I set international usage limit?

To set international usage limit via HDFC Bank NetBanking, kindly follow the below steps: 

1. Click on Cards > Credit Cards > Manage Cards (for the given Card) > Cards settings >  Manage Domestic and International Limits > select ‘International’ tab.

2. Click on Cards > Credit Cards > View Summary (for the given Card) > Manage Cards > Cards settings >  Manage Domestic and International Limits > Select ‘International’ tab. 

How can I change my credit card dispatch address? 

You can change your address in the 'Profile' section. Your address will be updated within 72 hours in Credit card system. 

I don't know my Credit Card PIN. Can I get it online?

You can request for your Credit Card PIN online from HDFC Bank NetBanking. You can also request for the Physical PIN to be sent to your mailing address by following these steps: 

1. Click on Cards > Credit Cards > Set /Reset PIN (for the given cards).

2. Click on Cards > Credit Cards > View Summary (for the given cards) > Set/Reset PIN. 

I forgot my Credit Card PIN. What should I do? 

You can set the Credit Card PIN instantly online via HDFC Bank NetBanking. You can also request for the Physical PIN to be sent to your mailing address by following these steps:

1. Click on Cards > Credit Cards > Set/Reset PIN (for the given cards).

2. Click on Cards > Credit Cards > View Summary (for the given cards) > Set/Reset PIN.  "

I have a new Credit Card, can I set PIN online?

Yes, You can set the Credit Card PIN instantly online via HDFC Bank NetBanking. You can also request for the Physical PIN to be sent to your mailing address by following these steps:

1. Click on Cards > Credit Cards > Set/Reset PIN (for the given cards).

2. Click on Cards > Credit Cards > View Summary (for the given cards) > Set/Reset PIN.  

What are my Reward Points on Credit Cards?

You can view rewards points on HDFC Bank NetBanking on the Credit Card Summary page by following these steps:

1. Click on Cards > Credit Cards > Manage Cards (for the given Card) > Rewards and Benefits > Redeem Points.

2. Click on Cards > Credit Cards > View Summary (for the given Card) > Manage Cards (for the given Card) > Rewards and Benefits > Redeem Points. 

3.  Click on Cards > Credit Cards > View Summary (for the given Card) > Click on 'Redeem' option below the card facia / Image

How many Points are on my Credit Card?

You can view rewards points on HDFC Bank NetBanking on the Credit Card Summary page by following these steps:

1. Click on Cards > Credit Cards > Manage Cards (for the given Card) > Rewards and Benefits > Redeem Points.

2. Click on Cards > Credit Cards > View Summary (for the given Card) > Manage Cards (for the given Card) > Rewards and Benefits > Redeem Points. 

3.  Click on Cards > Credit Cards > View Summary (for the given Card) > Click on 'Redeem' option below the card facia / Image

Can I get my Credit Card points redeemed? 

You can view rewards points on HDFC Bank NetBanking on the Credit Card Summary page by following these steps:

1. Click on Cards > Credit Cards > Manage Cards (for the given Card) > Rewards and Benefits > Redeem Points.

2. Click on Cards > Credit Cards > View Summary (for the given Card) > Manage Cards (for the given Card) > Rewards and Benefits > Redeem Points. 

3.  Click on Cards > Credit Cards > View Summary (for the given Card) > Click on 'Redeem' option below the card facia / Image

How do I close my Add-on Credit Card? 

You can call on HDFC Bank's Phone Banking number - 1800 1600 / 1800 2600 and place a request for HDFC Bank Add-on Credit Card closure. 

OR Alternatively Card member can terminate the Card membership by following below procedure. 

Write to HDFC Bank requesting termination at the following address: 

Manager, HDFC Bank Credit Cards, P.O Box 8654, Thiruvanmiyur P.O. Chennai – 600 041. 

How do i Preclose my loan taken on Credit Card?

You can pre-close the loan taken on Credit Card on HDFC Bank NetBanking by following these steps:

1. Click on Cards > Credit Cards > Manage Cards (for the given Card) > Card settings > Click on 'Request for Loan pre-closure' option.

2. Click on Cards > Credit Cards > View Summary (for the given Card) > Manage Cards (for the given Card) > Card settings > Click on 'Request for Loan pre-closure' option.

3.  Click on Cards > Credit Cards > View Summary (for the given Card) > Click on 'Linked Loan' tab -> click on '>' for the active Loan -> Click on 'Credit Card Loan Pre-closure' option under Quick Link section

Is it possible to raise a request for loan preclusure through Netbanking? 

Yes, You can pre-close the loan taken on Credit Card on HDFC Bank NetBanking by following these steps:

1. Click on Cards > Credit Cards > Manage Cards (for the given Card) > Card settings > Click on 'Request for Loan pre-closure' option.

2. Click on Cards > Credit Cards > View Summary (for the given Card) > Manage Cards (for the given Card) > Card settings > Click on 'Request for Loan pre-closure' option.

3.  Click on Cards > Credit Cards > View Summary (for the given Card) > Click on 'Linked Loan' tab -> click on '>' for the active Loan -> Click on 'Credit Card Loan Pre-closure' option under Quick Link section

Can I see my Debit Cards on HDFC Bank NetBanking? 

Yes, you can view your HDFC Bank Debit Cards on HDFC Bank NetBanking. Simply follow these steps:

Click on Cards > Debit Cards or Accounts > Select any Savings or Current Accounts > Linked Debit Card.

OR

Click on Accounts > select the Saving Accounts or Current Accounts -> Linked Debit Card.

Can I see closed Debit Cards on HDFC Bank NetBanking? 

Yes, you can view your HDFC Bank Debit Cards on HDFC Bank NetBanking by following these steps:

1. Click on Cards > Debit Cards > Click on Inactive Cards tab 

OR

2. Accounts > Select any Savings or Current Accounts > Linked Debit Card > Click on Inactive Cards tab.

Can I see full Debit Card number? 

No. For security reasons, the full Debit Card number won’t be shown on your HDFC Bank NetBanking channel. Your Debit Card number can only be seen on your physical Card. 

Can I Apply for a new Debit Card?

If you don't have any HDFC Bank Debit Card, you can download the application form, print it, and fill in your details. Drop your request at your nearest HDFC Bank branch. We will send the Debit Card to your mailing address. If your HDFC Bank Debit Card is inactive/ disabled, you can reissue the Debit Card online via HDFC Bank NetBanking. Steps to be followed:

1. Click on Cards > Debit Cards > View Inactive Debit Card > Reissue or Accounts > Select any Savings

2. Current Accounts > Linked Debit Card > Click on Inactive Cards tab > Reissue.

What is my Debit Card variant / type? 

Your HDFC Bank Debit Card variant is mentioned on your Card. You can also see it online.

Path: Login to HDFC Bank NetBanking > Cards > Debit Cards.

How do I get a better Debit Card?

You can upgrade your HDFC Bank Debit Card as per your preference to get a better Debit Card.

Path: Login to HDFC Bank NetBanking > Cards > Debit Cards > Select the Card > Card Type > Upgrade.

I lost my Debit Card. What do I do? 

You are requested to immediately block your lost HDFC Bank Debit Card to avoid any misuse. You can reissue your card as needed.

To block your Debit Card, you may follow these steps:

1. Log in to HDFC Bank NetBanking > Click on Cards > Debit Cards > Urgent Support > Permanent Card Block

OR

2. Login to HDFC Bank NetBanking > Accounts > Select any Savings or Current Accounts > Linked Debit Card > Urgent Support > Permanent Card Block.

I blocked my Debit Card and need new one. What to do? 

You can reissue your HDFC Bank Debit Card online via HDFC Bank NetBanking

1. Click on Cards > Debit Cards > View Inactive Debit Card > Reissue 

OR

2. Go to Accounts > Select any Savings or Current Accounts > Linked Debit Card > View Inactive Debit Card > Reissue.

How do I reissue my Debit Card?

You can reissue your HDFC Bank Debit Card online via HDFC Bank NetBanking.

1. Click on Cards > Debit Cards > View Inactive Debit Card > Reissue 

OR

2. Go to Accounts > Select any Savings or Current Accounts > Linked Debit Card > View Inactive Debit Card > Reissue.

I don't know my Debit Card PIN. Can I get it online? 

You can set your HDFC Bank Debit Card PIN online via HDFC Bank NetBanking. 

1. Click on Cards > Debit Cards > Set/Reset PIN 

OR

2. Go to Accounts > Select any Savings or Current Accounts > Linked Debit Card > Set/Reset PIN.

I forgot my Debit Card PIN. What should I do? 

You can set your HDFC Bank Debit Card PIN online via HDFC Bank NetBanking.

1. Click on Cards > Debit Cards > Set/Reset PIN 

OR

2. Go to Accounts > Select any Savings or Current Accounts > Linked Debit Card > Set/Reset PIN.

I have a new Debit Card, can I set PIN online? 

You can set your HDFC Bank Debit Card PIN online via HDFC Bank NetBanking.

1. Click on Cards > Debit Cards > Set/Reset PIN 

OR

2. Go to  Accounts > Select any Savings or Current Accounts > Linked Debit Card > Set/Reset PIN.

How to get Debit Card PIN? 

You can set your HDFC Bank Debit Card PIN online via HDFC Bank NetBanking.

1. Click on Cards > Debit Cards > Set/Reset PIN 

OR

2. Go to  Accounts > Select any Savings or Current Accounts > Linked Debit Card > Set/Reset PIN.

What are my Reward Points on Debit Cards? 

You can view and redeem your Debit Card points online via HDFC Bank NetBanking by following the below-steps.

1. Go to Cards > Debit Cards > Redeem Points

2. Go to Accounts > Select any Savings Current Accounts > Linked Debit Card > Redeem Points.

How many Points are on my Debit Card?

You can view and redeem your HDFC Bank Debit Card points on HDFC Bank NetBanking. Simply follow these steps:

1. Click on Cards > Debit Cards > Redeem Points

OR

2.  Go to Accounts > Select any Savings/Current Accounts > Linked Debit Card > Redeem Points.

Can I get my Debit Card points redeemed?

You can view and redeem your HDFC Bank Debit Card points on HDFC Bank NetBanking. Simply follow these steps:

1. Click on Cards > Debit Cards > Redeem Points

OR

2.  Go to Accounts > Select any Savings/Current Accounts > Linked Debit Card > Redeem Points.

Can I link many Accounts to a Debit Card? 

You can link multiple Accounts to a single Debit Card to withdraw from ATM. However, for online shopping and swiping, the primary account will be used. You can link Accounts to your Debit Card, on HDFC Bank NetBanking. You may follow these steps:

1. Click on Cards > Debit Cards > Link Accounts

OR

2. Go to Accounts > Select any Savings/ Current Accounts > Linked Debit Card > Link Accounts.

Can I have a single Debit Card for all my Accounts?

Only individuals and Sole Proprietors can link Accounts to Debit Card, online via HDFC Bank NetBanking. Others are requested to visit their nearest HDFC Bank Branch to link their Accounts.

1. Click on Cards > Debit Cards > Link Accounts 

OR

2. Go to Accounts > Select any Savings/Current Accounts > Linked Debit Card > Link Accounts.

How to Set/Modify daily usage limits for your Debit Card? 

You can customise the daily usage limits for your Debit Cards online via HDFC Bank NetBanking by following these steps:

1. Click on Cards > Debit Cards > Manage Limits 

OR

2. Go to Accounts > Select any Savings/Current Accounts > Linked Debit Card > Manage Limits.

How to Activate/Deactivate Domestic and International usage for your Debit Card?

You can customise the daily usage limits for your Debit Cards online via HDFC Bank NetBanking by following these steps:

1. Click on Cards > Debit Cards > Manage Limits 

OR

2. Go to Accounts > Select any Savings/Current Accounts > Linked Debit Card > Manage Limits.

How many Debit Card EMIs are on my Debit Card?

You can view active and closed Debit Card EMIs online via HDFC Bank NetBanking by following these steps:

1. Click on Cards > Debit Cards > Quick Links > View Debit Card 

OR

2. Go to Accounts > Select any Savings/ Current Accounts > Linked Debit Card > Redeem Points > View Debit Card.

What is Dematerialisation (Demat)? 

Dematerialisation is the process of converting securities held in physical form (certificates) to an equivalent number of securities in electronic form and crediting the same to the investor’s Demat Account. Dematerialised securities do not have any certificate numbers or distinctive numbers and are dealt with only in quantity i.e. the securities are fungible. 

What is Rematerialisation (Remat)? 

Rematerialisation is the process of converting securities from electronic form to physical form. 

What are the requirements for opening a NRI Demat account with HDFC Bank?

 All documents required as for Individual Demat Account. Additional documents required are:

1. Attested copy of the Passport and Visa.

2. Declaration in the prescribed format or PIS approval copy (Portfolio Investment Scheme by Authorised Bank).

3. Declaration stating client has complied and will continue to comply with FEMA Regulations.

Please note that if PIS approval is not given / applied for then the standing instructions will be 'N'. For any further clarifications on Non-Resident Demat accounts please get in touch with our NRI cell at nri@hdfc.bank.in.

What is the procedure to open an Advance Fee Account? 

You need to provide an Account Payee Cheque for Rs. 7,500 along with the Demat Account Opening form. The Cheque should be issued in favour of HDFC Bank Limited – Customer’s name. The account will be opened subject to clear funds. 

What are the benefits of Demat account? 

1. A safe, online and seamless mode to store & keep track of your investments.

2. Store your investments in electronic form; no need to worry about loss and damage.

3. Hold a wide range of investments, including Equities, Mutual Funds, and Bonds and Non-Convertible Debentures (NCDs). Enjoy zero account opening charges.  

What are the benefits of 2 In 1 Account (Demat + Trading)? 

A complete investment solution that combines Demat and Trading. Get a combination of a Demat and Trading Account. Grow your wealth systematically with do-it-yourself SIP. Enjoy 24x7 access to your account.  

What are the benefits of 3 In 1 Account (Demat + Savings + Trading)?

Enjoy a seamless experience across banking and investing. Seamlessly hold, trade and pay for securities. Enjoy zero account opening charges on your Demat Account. Place orders after trading hours, from home or office.  

Who can open a Securities Trading account with HDFC Securities? 

Any Indian resident/Non-resident individual (not US-based) or Indian corporate can register with HDFC Securities Ltd. to trade in securities. Currently, overseas corporate bodies (OCBs) cannot open an account with HDFC Securities. To become a registered user of HDFC Securities, you will have to first open a Savings/Current account and Demat account with HDFC Bank. 

Who can trade in derivatives with an HDFC Securities Trading Account? 

Trading in Derivatives will be available only to those customers who have submitted their financial documents or income proof and signed the necessary agreements.  

How many bank and depository accounts can I link to a trading account? 

You can link up to five HDFC Bank Saving Bank accounts and five HDFC Bank Demat accounts to your trading account. 

How do I invest through RGESS? 

Investments for RGESS are made through the HDFC Bank Demat Account. Eligible securities brought through the Demat Account will automatically be subject to a lock-in during the first year. The investor cannot trade, pledge or hypothecate any eligible securities during this period. Trading of these securities is allowed after completion of fixed lock-in period under certain terms & conditions. 

Is the 'DP@Net' facility accessible only by the first holder of the Demat Account?

Yes, the facility is accessible only to the first holder of the Demat Account provided the Customer ID is mentioned on the registration form and is registered for NetBanking.

If I have holdings in dematerialised form, will the bonus/ rights issued against this be in the same form? 

The bonus/rights issued against holdings in dematerialised form can be either in physical or dematerialised form depending on the choice of the investor. If no choice is given, then by default the securities will be issued in the form they are currently held.

What is a KYC Application Form? 

A KYC Application Form has been designed for Individual and Non-Individual Demat Account Holders separately. These forms are available at the HDFC Bank branches and are required to be filled at the time of Account Opening along with Demat Application form.  

What are the requirements for opening a Demat account in the name of a minor?

The requirements are the same as Individual Demat Account except joint holder and nominee cannot be appointed. Photograph of minor & guardian, guardian's ID/address proof and minor's birth certificate are required. PAN of both is required.

Where can the client open the Demat Account? 

The client can open the Demat Account with HDFC Bank under any Depository Participant of Central Depository Services (India) Ltd (CDSL) or National Securities Depositories Ltd (NSDL).  

Who can apply for Rajiv Gandhi Equity Savings Scheme (RGESS)? 

Any individual who: 1. Is an Indian resident 2. Has income ≤ Rs.12 lakhs 3. Has not transacted in equity/derivatives 4. Meets SEBI conditions.

How can customer request for duplicate Demat account statement? 

Please send the request to infodp@hdfc.bank.in for duplicate statement.

When will the transaction statement reflect my purchase/sale of shares? 

Your Billing-cum-Transactions Statement reflects actual debits/credits in your Demat Account and not the contract date of the trade.

What is the process for transfer of shares? 

In order to transfer securities from your Demat Account to another Demat Account, you need to submit a Delivery Instruction Slip (DIS) signed by all the Demat Account holders. Please note that all the relevant columns in the delivery instruction slip needs to be appropriately completed and blank columns to be strike off. Kindly note, that the execution date may preferably be a minimum of 24 clear working hours later than the date of submission of the instruction. In case of off-market transfer, the customer has to submit the reason (for transfer of shares) along with consideration amount (if any) to the DP servicing branch.

Also note, that transfer of shares cannot be done based on the e-mail intimation, for security, authentication purposes. 

Can someone else operate my Demat account on my behalf on the basis of Power of Attorney? 

Yes. If you authorise any person to operate your account by executing a power of attorney (POA), that person can operate the account on your behalf. However, you need to submit a Notarised copy of the POA to your DP. Ensure that the POA has the signatures of both, the Donor and the Donee. The POA holder is also subject to KYC norms of the bank. However, if the POA is submitted at the time of account opening, it is mandatory that the holder signs the account opening document.

​​​​​​​

Can the existing corporate Demat account be continued in case of a name change? 

No, a new Demat account must be opened. Shares must be transferred to the new account and the old account closed.

Where can I see Holding summary for my demat account 

Log in to HDFC Bank NetBanking → Invest → Demat → View details → Holdings overview.

I want to download holding statement 

Log in to HDFC Bank NetBanking → Invest → Demat → Click on download holding card on the demat landing page.

Where can I write to for Online Trading Queries?

Please write to customercare@hdfcsec.com for online trading queries.

How to close Demat Account?

Single holder NSDL/CDSL with no holding/outstanding can close digitally. Single holder NSDL with holding & TCW can close via link. Joint holders must submit TCW form + documents at branch.

Can DRFs be rejected? What are the reasons for rejection?

Yes, DRFs can be rejected by your DP or the Company / RTA. The reasons for rejection may be signature mismatch, incorrect holders name, certificate details mismatch between certificate and DRF, call paid receipt not attached, wrong formats used, old / defunct certificates surrendered for demat, etc. The rejected DRFs can be collected from the submitting branch or can be sent to the Investor’s address as registered for the Demat Account. Demat Account holders are informed about Demat Request Credits / Rejections through their Periodic Demat Account Statements.

Can I buy and sell shares through Depository services of HDFC Bank?

No, shares can be bought and sold only through a stock broker. A DP helps in delivering the shares against a sell transaction or receiving the shares for a buy or purchase transaction.

Can I pledge dematerialised securities?

Yes. In fact, pledging dematerialised securities is easier and more advantageous as compared to pledging physical securities.

Can there be a mix up of securities of different companies held in one Demat Account?

Each security, even of the same issuer, are given a separate ISIN so they can be identified and maintained and accounted for separately, within an account. Therefore, there is no question of any mix up by the DP.

How will I receive dividend/interest, if any, on the securities I am holding?

Depositories give the issuer/ R & T agent of the security for which dividend has been announced, a list of beneficial owners as of the record/book closure date. Based on this list provided by the Depositories, the issuer/ R & T agent will forward to you a dividend warrant or directly credit your bank account (specified by you in the Demat Account Opening Form), depending on the mode of disbursement chosen by the company.

What if I have lost/misplaced my slip/instruction booklet?

You have to immediately intimate the bank by submitting a letter / Stop Instruction Format (available with the branch) mentioning the details of the slip/booklet lost, duly signed by all the holders and request for a fresh booklet. A "Stop Instruction" will be marked against all the unused slips to avoid misuse of the slips.

Where I can view my transactions/holdings online?

Depository Account holders who have registered for the ‘DP-on-the-net’ facility can view their current holdings along with the market value. Transactions can be viewed only for the last one year. However, the date range should not exceed 10 days. You can also download your latest holding statement as well as your Transaction statement of the last 3 months. To avail of the ‘DP-on-the-net’ facility you should be registered for the Netbanking facility.

Where can I view my Transactions cum Billing statement on-line ?

Your Transaction cum Billing statement will be available on HDFC Bank NetBanking. You may follow the below-steps:

Login to HDFC Bank NetBanking >> Nav Bar >> Invest >> Demat >> Select View Details of the respective demat account >> Transaction Statement tab >> Download Statement CTA >> Transaction Cum Billing Statement, by second week of every month with option to view/download.

Where can I view my Deposits in Net Banking?

You can view your Deposits on HDFC Bank NetBanking - Click on FD/RD > FD/RD/Passion Funds.

How can I view complete details of Deposits booked?

You can view your Deposits on HDFC Bank NetBanking - Click on FD/RD > FD/RD/Passion Funds > Deposits Summary.

Steps to book for a new Fixed Deposit?

Fixed Deposits can be booked through HDFC Bank NetBanking. Following are the steps for booking your Fixed Deposit online: Log in to HDFC Bank NetBanking with your Customer ID and IPIN (NetBanking password)  Go to Path: Click on FD/RD > FD > Click on "Open FD" in the Quick links or CTA > Enter the Fixed Deposit amount, tenure, interest payout and maturity instruction > Once complete, click on "Continue" and "Confirm" the details entered.

Where can I get Fixed Deposit advice from?

You can now download Fixed Deposit advice through HDFC Bank NetBanking in PDF format. Go to: FD/RD -> FD >Select An FD> Click on Deposit Advice in quick links or scroll down and click on the CTA.

Why is the principal amount and the fixed deposit maturity amount of my Fixed Deposit the same?

When your Fixed Deposit is booked with the quarterly / monthly interest pay out option, the maturity amount is the same as the principal amount. The interest amount will be credited to your account at quarterly / monthly intervals.

Does HDFC Bank offer preferential rate of interest on Fixed Deposits for Senior Citizens?

We offer preferential rate of interest on Fixed Deposits for Senior Citizens. If you are a senior citizen, all you need to do is register as one by calling any HDFC Bank Branch with proof of your Date of Birth. Once registered as a Senior Citizen, you are eligible for preferential rates of interest on Fixed Deposits opened through HDFC Bank NetBanking as well. The Fixed Deposit will be booked in the same combination/ order of names as the existing Current/Savings account, from which the funds are being transferred

Whom should I approach for any other service related to HDFC Bank Fixed Deposits?

You can perform wide range of transactions related to deposits online via HDFC Bank NetBanking. This includes -such as premature liquidation, change in maturity instruction, setting sweep-in, OD against FD (supersaver) and updation of nomination for your deposit.

How can I avail exemption from TDS on interest earned on Fixed Deposits?

To avail exemption from TDS on interest earned on Fixed Deposits, please submit a completed Form 15H (for Senior citizens) or Form 15G (for Regular customers) through our HDFC Bank NetBanking or at any nearest HDFC Bank Branch (Form available on the website). Go to: FD/RD > FD > Select An FD > Apply for form 15G/H.

Do I need to pay any penalty on premature closure of Fixed Deposits?

As per the Terms & Conditions of Fixed Deposit Accounts of the bank, the penalty on premature closure of Fixed Deposits, including sweep-in and partial closures, has been fixed by the Bank at the rate of 1% of the fixed deposit interest rate. This is applicable with effect from 24th January, 2011.

How Interest Rate is calculated for premature withdrawal of Fixed Deposit?

If your Fixed Deposit is withdrawn prematurely, the interest rate applicable for premature closure of deposits will be lower of: The base rate for the original / contracted tenure for which the deposit has been booked OR The base rate applicable for the tenure for which the deposit has been in force with the Bank.  The base rate is the rate applicable to deposits of less than 1crore as on the date of booking the deposit.  In case of premature closure of Fixed Deposit (including sweep in / partial closure) the interest rate will be "1.00% below the contracted rate or the rate applicable for the period the deposit has remained with the bank, whichever is lower

For what period can I open a Fixed Deposit?

Tenure for a Fixed Deposit: Minimum tenure - 7 days, Maximum tenure - 10 years.

Deposit Amount limit for a Fixed Deposit?

Deposit Amount limit for a Fixed Deposit: Minimum - Rs. 5,000/-, Maximum - Rs.5 Crore.  For staff, minimum amount is Rs.1,000/-.

Can Fixed Deposit be opened in joint names?

Yes, you can open an either or survivor deposit online

Can Fixed Deposit be opened in minor names?

Yes, Guardian can open a Fixed Deposit in a minor's name by choosing the minors account to book Fixed Deposit

How do I add Nominee for Deposits online?

You can add nominee for your Fixed Deposit through HDFC Bank NetBanking. Please find the steps below: 

Step 1. Log in to HDFC Bank NetBanking with your Customer ID and IPIN (NetBanking password).  

Step 2. Path: FD/RD > choose FD/RD/Passion Fund from drop down > Select An FD > Scroll down and click on Add Nominee. 

Step 3. Fill in the details  

Step 4. Click on "Continue" and "Confirm" A Confirmation page will be displayed, confirming that you have successfully added/changed nominee for your Fixed Deposit.   

Please note that this facility is available on HDFC Bank NetBanking to Sole account holders (Single owners) only.  Joint Account holders would need to download the prefilled form and submit to nearest HDFC Bank Branch.

How do I modify/change Nominee for Deposits online?

You can modify nominee for your Fixed Deposit through HDFC Bank NetBanking. Please find the steps below: 

Step 1. Log in to HDFC Bank NetBanking with your Customer ID and IPIN (NetBanking password)  

Step 2. Path: FD/RD -> choose FD/RD/Passion Fund from drop down >Select an FD > scroll down and click on Change Nominee 

Step 3. Fill in the details  

Step 4. Click on "Continue" and "Confirm"

Is there a nomination facility for FD?

Yes, there is nomination facility available for Fixed Deposit.

How do I change maturity instructions for FD online? 

You can change maturity instructions for your Fixed Deposit through HDFC Bank NetBanking. Please follow the steps below: 

Step 1. Log in to HDFC Bank NetBanking with your Customer ID and IPIN (NetBanking password)  

Step 2. Go to: FD/RD > choose FD/RD/Passion Fund from drop down > Select An FD > Scroll down and click on change maturity instructions 

Step 3. Fill in the details  

Step 4. Click on "Continue" and "Confirm"

How can I avail Sweep-in or OD Against FD (super saver) online?

Please follow the steps below: 

Step 1. Log in to HDFC Bank NetBanking with your Customer ID and IPIN (NetBanking password)  

Step 2. Go to: FD/RD > Choose FD from drop down > Select an FD > Click on avail Sweep-In or OD against FD (Super Saver)

How can I remove/revoke Sweep-in or OD Against FD (super saver) online?

Please follow the steps below: 

Step 1. Log in to HDFC Bank NetBanking with your Customer ID and IPIN (Net Banking password)  

Step 2. Go to: FD/RD > Choose FD from drop down > Select an FD > Click on avail Sweep-In or OD against FD (Super Saver) > Click on View Details > Click on remove icon and confirm

Where can I see all my HDFC Bank Loans?

You can easily view your active HDFC Bank Loans on HDFC Bank NetBanking by following this path:

Go to ‘Loans’ (on the top of the screen) > Scroll down to see ‘Active Loans’. 

If you want to view the closed Loans: 

Go to ‘Loans’ (on the top of the screen) > Scroll down to see ‘Closed Loans’.

Where can I view the total amount of my HDFC Bank Loans? 

That’s easy! To view the total amount of your active HDFC Bank Loans on HDFC Bank NetBanking (Total outstanding principal amount), just follow this path: 

Go to ‘Loans’ (on the top of the screen) > ‘Loan Summary’.  

If you want to view the individual closed loan amounts:

Go to ‘Loans’ (on the top of the screen) > ‘Loan Summary’ > ‘Closed Loans’. 

How can I view all my HDFC Bank Loans? 

We show you a complete list of all your HDFC Bank Loans in one place on HDFC Bank NetBanking. Here’s how you go there: 

Go to ‘Loans’ (on the top of the screen) > Scroll down to see ‘Active Loans’ or ‘Closed Loans’. 

‘Active Loans’ are the ones that have ongoing EMIs and ‘Closed Loans’ are those for which you have paid all EMIs. 

What does it mean if I want to pay the Overdue Amount for my loan but the button says ‘Make Final Payment’?

If you want to pay your Overdue Amount but see a ‘Make Final Payment’ button, here’s what it means:

Overdue Amount: This is the total of missed EMI payments and late charges when there are still future instalments left to pay. 

Make Final Payment: This option appears when there are no more future instalments left, but you still owe past EMI amounts and charges. 

So, if you see ‘Make Final Payment,’ it means that after you make this payment, your loan will be fully paid off and closed. 

Where can I see my closed Loans?

We show you a complete list of all your closed HDFC Bank Loans in one place. Here’s how you go there:

Login to HDFC Bank NetBanking > Go to ‘Loans’ (on the top of the screen) > Scroll down to ‘Closed Loans’.

What is the difference between ‘Loan Summary’ and ‘EMI Summary’?

Great question!

Loan Summary: Provides an overview of all your Loans, including the total outstanding principal amount and the number of active Loans.

EMI Summary: Shows the total EMIs due for the current month and gives a simplified view of the specific Loans for which those EMIs are due.

When are my loans getting over? When is my last instalment date?

You are looking for the ‘Maturity Date’ of the Loans you’ve taken. Each loan you took will have different maturity or last installment dates. You can simply go here and view it for each loan:

Go to ‘Loans’ (on the top of the screen) > Scroll down to ‘Active Loans’ > Scroll down to the specific loan > View the ‘Maturity Date’.

Here, you can also view other basic details including Outstanding and Pending Installments.

Where can I see how much is left to be repaid of my loans?

You are looking for the Outstanding Principal amount of each loan you’ve taken. You will find it clearly mentioned by following this path on HDFC Bank NetBanking:

Go to ‘Loans’ (on the top of the screen) > Scroll down to ‘Active Loans’ > Scroll down to the specific loan > View the Outstanding Principal.

However, if you wish to view the total Outstanding Principal of all your active Loans combined, follow this path:

Go to ‘Loans’ (on the top of the screen) > ‘Loan Summary’ > View the Total Outstanding Principal Amount.

How can I find my last paid amount for my loan?

That’s easy! Simply follow this path on HDFC Bank NetBanking and you’ll find both the last paid amount and the next payment due:

Go to ‘Loans’ (on the top of the screen) > Scroll down to the specific loan > ‘View Details’ > Scroll down to ‘Transaction History’.

Where do I see all the payments I made towards my loan?

To view all the transaction details of a specific loan on HDFC Bank NetBanking, just follow this path:

Go to ‘Loans’ (on the top of the screen) > Scroll down to the specific loan > ‘View Details’ > Scroll down and click ‘Transaction History’.

Here, you can change the period for which you want to view your transactions towards the selected loan.

Where can I view my loans' summary?

To view all your Loans’ summary on HDFC Bank NetBanking, simply follow this path:

Go to ‘Loans’ (on the top of the screen) > View the consolidated summary of all your active Loans.

However, to view the summary of a specific loan, go here:

Go to ‘Loans’ (on the top of the screen) > Scroll down to the specific loan > ‘View Details’.

Can I change the loan name based on my preference?

We understand naming your loan may help you in certain ways. However, we’re not offering this feature yet. 

How can I know about the future EMIs scheduled for my loan?

You can view the future EMIs of your loan by following this path on HDFC Bank NetBanking:

Go to ‘Loans’ (on the top of the screen) > Scroll down to the specific loan > ‘View Details’ > Scroll down to ‘Scheduled EMI’ or ‘Repayment Schedule (in the ‘Loan Document’ section).

You can also find ‘Repayment Schedule’ under ‘Quick Links’ on the right side of the screen.

How can I get an Annual Statement for my loan?

We’ve made it super convenient for you to get a Loan Statement from HDFC Bank NetBanking. Simply follow this path:

Go to ‘Loans’ (on the top of the screen) > Scroll down to the specific loan > ‘View Details’ > ‘View Statement’ > Choose the period for which you want the statement > ‘Download’.

Why is the amount of the Loan Installment showing in red colour?

We show overdue installment amounts in red to make it easy for you to spot. It means that the last repayment date for that loan has gone by and we’re yet to receive payment from you. This amount, in red, includes the original installment amount and late charges (if any). 

Where do I find the duration of my loan?

You can find the duration of your loan quite easily by following this path on HDFC Bank NetBanking:

Go to ‘Loans’ (on the top of the screen) > Scroll down to the specific loan > ‘View Details’.

Where can I find the interest rate for my loans?

To find the interest rate for your loan, simply follow this path on HDFC Bank NetBanking:

Go to ‘Loans’ (on the top of the screen) > Scroll down to the specific loan > View the interest date.

Also, you can click on ‘View Details’ to view the interest rate.

Where can I find my previous interest rates?

That is a good question! Simply follow this path on HDFC Bank NetBanking to find all your past interest rates for any loan:

Go to ‘Loans’ (on the top of the screen) > Scroll down to the specific loan > ‘View Details’ > ‘Past Interest Rates’.

Where can I find the receipts for my loan's overdue payments, partial payments, and charges?

We understand that you may need receipts of your payments towards your Loans, other than the regular EMI payments. Here’s how you can download it via HDFC Bank NetBanking:

Go to ‘Loans’ (on the top of the screen) > Scroll down to the specific loan > ‘View Details’ > ‘Payment Receipts’.

How can I update vehicle details of my Auto Loan and Two-Wheeler Loan?

Updating your vehicle details is crucial for your Auto Loan and Two-Wheeler Loans. Here’s how to go about it on HDFC Bank NetBanking:

Go to ‘Loans’ (on the top of the screen) > Scroll down to the specific loan > ‘View Details’ > Scroll down and click ‘Insurance Details’ > ‘Update’.

We’ll update it within 3-4 days in your loan account.

How do I download the interest certificate of my Loan?

To download the Interest Certificate of any of your Loans via HDFC Bank NetBanking, you can follow any one of these simple paths:

‘Loans’ (on the top of the screen) > Scroll down to the specific loan > ‘View Details’ > ‘Interest Certificate’ (scroll down to the ‘Loan Documents’ section) > Select which certificate you want > ‘Download’.

Or,

"Loans’ (on the top of the screen) > ‘Interest Certificate’ (under ‘Quick Links’ on the right side of the screen) > Select a loan account > Select which certificate you want > ‘Download’.

How can I update my PAN Card number in my loan account?

If your PAN Card details are updated in your bank account, here’s how you go about linking it to your loan via HDFC Bank NetBanking:

Go to ‘Loans’ (on the top of the screen) > Scroll down to the specific loan > ‘View Details’ > Scroll down and click on ‘Personal Details’ > ‘Update’ (under PAN).

We’ll update it within 3-4 days in your loan account.

Why can’t I update my PAN in my Loan Account?

Make sure that your PAN Card details are updated in your bank account. Only then you can link it to your loan account.

Can I use the same email ID for both my Savings and Loan accounts? How do I do this?

Sure. You can use the same email ID in both your Savings and Loan Accounts. To update your email ID in your loan account, simply follow this path:

Go to ‘Loans’ (on the top of the screen) > Scroll down to the specific loan > ‘View Details’ > Scroll down and click on ‘Personal Details’ > ‘Update’ (under Email).

We’ll update it within 3-4 days in your loan account.

How do I change my mobile number in my loan account?

We understand your needs. But, for security reasons, we don’t yet offer changing of mobile number in the loan account. 

How to update the insurance details of my car for which I had taken an auto loan?

Updating your car’s insurance details can be very helpful as you’ll be able to find all your car details in one place. Here’s how to go about it:

Login to HDFC Bank NetBanking > Go to ‘Loans’ (on the top of the screen) > Scroll down to the specific loan > ‘View Details’ > Scroll down and click ‘Insurance Details’ > ‘Update’.

We’ll update it within 3-4 days in your loan account.

I have renewed the insurance policy for my vehicle. Where do I update the renewal details?

Timely renewal of your vehicle’s insurance is the right thing to do. To update its details, follow this path via HDFC Bank NetBanking:

Go to ‘Loans’ (on the top of the screen) > Scroll down to the specific loan > ‘View Details’ > Scroll down and click ‘Insurance Details’ > ‘Update’.

We’ll update it within 3-4 days in your loan account.

How do I view or download my Loan Welcome Letter?

Need a copy of your welcome letter in PDF format? Here’s how you can download it from HDFC Bank NetBanking:

Go to ‘Loans’ (on the top of the screen) > Scroll down to the specific loan > ‘View Details’ > ‘Welcome Letter’ (scroll down to the ‘Loan Documents’ section).

Can I insure the loan I’ve taken from HDFC Bank?

It is a good idea to insure your loan. For any help, you can simply contact our Customer Service:

Domestic Users: 1800 1600 / 1800 2600

International Users: +9122 61606160

Can I make partial repayment towards my loans?

For a smooth loan repayment experience, we do offer a partial repayment facility. However, online partial repayment is only available for Gold Loans. Here’s how you may partly repay your loan at your convenience from HDFC Bank NetBanking: 

Go to ‘Loans’ (on the top of the screen) > Scroll down to the specific loan > ‘View Details’ > ‘Pay Partially’ > Enter the part amount you want to pay > Select the account from which to pay > ‘Continue’ > Accept the Terms & Conditions > ‘Confirm’.

Note:

- A part payment charge will be deducted at loan closure based on the part payment amount.

- Any existing dues will be deducted before the part payment.

- You can partially pay up to 10% of the outstanding principal. 

- The minimum partial payment amount must be ₹1,000/-.

To partially repay any other kind of loan, please visit your nearest HDFC Bank branch. We’ll be happy to help.

How can I extend my Loan Duration?

Extending a loan’s duration online is only available for Gold Loans via HDFC Bank NetBanking. And, here’s how you go about it: 

Go to ‘Loans’ (on the top of the screen) > Scroll down to the specific loan > ‘View Details’ > ‘Extend Loan Duration’. 

To extend the duration of any other kind of loan, please visit your nearest HDFC Bank branch. We’ll be happy to help. 

Where can I find the overdue amount details of my loan and make the payment? 

We understand that sometimes you might miss a payment or two. But, when you’re ready with the funds, you can find the overdue amount details of your loan and pay it by following this path:

Go to ‘Loans’ (on the top of the screen) > Scroll down to the specific loan > ‘View Details’ > ‘Pay Overdue Amount’ > Select if you want to pay the ‘Total Due’ or the ‘Overdue Amount’ > Select the account from which to pay > ‘Confirm’.

Note:

Total Due = Overdue EMIs + Charges + 1 Future EMI.

Overdue Amount = Overdue EMIs + Charges. 

How can I get the closure letter for my closed loan? 

We want to congratulate you if you’ve recently closed a loan. You can find the closure letter very easily by following this path on HDFC Bank NetBanking: 

Go to ‘Loans’ (on the top of the screen) > ‘Closed Loans’ > Scroll down to the specific loan > ‘Download Closure Letter’. 

How can I obtain the No Objection Certificate for my fully repaid Vehicle Loan? 

You can request for the No Objection Certificate (NOC) for your fully repaid vehicle loan by following this path on HDFC Bank NetBanking:  

Go to ‘Loans’ (on the top of the screen) > ‘Closed Loans’ > Scroll down to the specific loan > ‘Request NOC’.

What to do if I have requested the NOC for my closed Vehicle Loan, but haven’t received it yet? 

Sorry to hear that. We assure you there’s no need to worry. To know the delivery status of your NOC, simply follow this path on HDFC Bank NetBanking: 

Go to ‘Loans’ (on the top of the screen) > Scroll down to the specific loan > ‘Track NOC’. 

Why am I unable to view my loans that I had taken from HDFC Bank?

We understand this can be frustrating. To see the HDFC Bank Loan on your HDFC Bank NetBanking profile, you can try linking it. Here’s how: 

Go to ‘Loans’ (on the top of the screen) > ‘Link Loan’ (under ‘Quick Links’ on the right side of the screen) > Select Loan Holder > Enter Date of Birth or Date of Incorporation > Enter Loan Account Number > Enter the last EMI paid > ‘Continue’ > Review the details > ‘Confirm’.

How do I apply for a loan from HDFC Bank NetBanking? 

Applying for a Loan from HDFC Bank NetBanking is super convenient. Simply follow this quick path: 

Go to ‘Loans’ (on the top of the screen) > See under ‘Quick Links’ on the right side of the screen. 

Here, you will find links to apply for a variety of Loans including, Personal Loan, Car Loan, 2-Wheeler Loan, Credit Card Loan, Home Loan, Gold Loan, and more.

How do I foreclose my loan?

It can happen sometimes that when you have the necessary funds, you wish to repay the entire loan and close it. In HDFC Bank NetBanking, you can go ahead with this foreclosure process quite easily. Here’s how: 

Go to ‘Loans’ (on the top of the screen) > Scroll down to the specific loan > ‘View Details’ > Loan Actions> ‘Foreclose Loan’ > ‘Confirm’. 

This will securely guide you to our foreclosure platform and log you out of the HDFC Bank NetBanking session for your safety. 

How do I unlink or delink a loan from my HDFC Bank NetBanking profile? 

If you don’t wish to see one of your Loans in your HDFC Bank NetBanking profile anymore, here’s how you may unlink or delink it: 

Go to ‘Loans’ (on the top of the screen) > Scroll down to the specific loan > ‘View Details’ > Loan Actions> ‘Delink Loan’ > ‘Confirm’. 

If you want to see this particular loan account in your HDFC Bank NetBanking once again, you can always add it by following this path: 

Go to ‘Loans’ (on the top of the screen) > ‘Link Loan’ (under ‘Quick Links’ on the right side of the screen) > Select Loan Holder > Enter Date of Birth or Date of Incorporation > Enter Loan Account Number > Enter the last EMI paid > ‘Continue’ > Review the details > ‘Confirm’. 

How to raise dispute on a transaction?

"Here's how to easily raise a dispute through our HDFC Bank NetBanking or HDFC Bank App:

For NB:- Login > Dashboard (under Urgent Care) > 'Raise Dispute and Report Fraud > 'Raise New Dispute'.

For HDFC Bank App:- Login>Hamburger menu on profile icon>'Raise Dispute & Report Fruad' under 'Secure Lock & Support'>'Raise New Dispute'.

Provide details, select the transaction, and attach any supporting documents.

We'll keep you updated via SMS and email once your dispute is submitted. You can also check its status later within the HDFC Bank NetBanking or App."

 

How to report a fraud transaction?

"Here's how you can easily report a fraud through our HDFC Bank NetBanking or HDFC Bank App:

For NB:-Log in to HDFC Bank NetBanking > Dashboard (under Urgent Care) > 'Raise Dispute and Report Fraud' > 'Report New Fraud'.

For HDFC Bank App:- Login>Hamburger menu on profile icon>'Raise Dispute & Report Fruad' under 'Secure Lock & Support'>'Report New Fraud'.

Provide details, select transactions, attach FIR Copy, and block channels like Credit Card, Debit Card, Internet Banking & MobileBanking to prevent further fraud. 

We'll keep you updated via SMS and email once your ticket is submitted.

You can check the ticket status later in the HDFC Bank NetBanking or on HDFC Bank App."

 

What is a dispute?

"Dispute refers to a transaction you approved, but there's a problem. For example:

a. You only got part of your money at an ATM.

b. You paid for something but never received it.

c. Money left your account, but the other person didn't get it."

 

What is a fraud?

"Fraud is when someone uses your card or account details without your permission. For example:

a. Your card is used to make a purchase you didn't recognise.

b. Money is taken out of your account without your knowledge. 

c. Someone uses your login information to access your online banking."


 

How to check my fraud or dispute ticket status?

"You can check the status of tickets raised for fraud or dispute transactions on both the HDFC Bank App and the HDFC Bank NetBanking platform. Here's how: 

For HDFC Bank NB:- Login > Dashboard (under Urgent Care) > 'Raise Dispute and Report Fraud'.

For HDFC Bank App:- Login>Hamburger menu on profile icon>'Raise Dispute & Report Fruad' under 'Secure Lock & Support'

You'll see all tickets raised in the last 6 months. 

Under the 'Dispute' tab, view tickets for dispute transactions, and under the 'Fraud' tab, view tickets for reported fraudulent transactions."

 

How can I unblock different channels that I blocked earlier while reporting fraud?

"We understand this can be frustrating. Here's how to deal with it: 

For HDFC Bank Credit Cards: Blocking during fraud reporting permanently blocks the card. Re-issue your card instantly through our HDFC Bank NetBanking or HDFC Bank App if you haven't done so while reporting the fraud. Alternatively, you may visit the Credit Card page later to request a new card.

For HDFC Bank Debit Cards & HDFC Bank NetBanking or HDFC Bank App: Please visit your nearest HDFC Bank branch. We'll help you set things up."

 

What should I do if my document upload fails during Online Dispute/Fraud ticket creation?

"Unfortunately, you can only attach one document (under 2MB in PDF or JPG format) during the initial report. But don't worry! Here's how to send your documents: 

a. Email your documents to cc.disputes@hdfc.bank.in

b. Include your dispute/fraud report ticket number in the subject line. 

We'll receive your documents and link them to your report."

Frequently Asked Questions

How can I access my Profile page? 

You can access Profile page by clicking on Hamburger option in top right corner.  You will be able to see dropdown option” 

How can I change my Profile Picture? 

You can change your profile picture through Personal Profile Page of HDFC Bank NetBanking.

Path: Dashboard > Hamburger > My Profile > Personal > Click on upload link (below the profile pic icon). 

How can I change/update my Email ID? 

You can change your registered Email ID from Personal Profile Page of HDFC Bank NetBanking.

Path: Dashboard > Hamburger > My Profile > Personal > Contacts > Email ID > Change.  

How can I change/update my Residence Phone number/Landline number? 

You can change your residence phone number from Personal Profile Page.

Path: Log in to HDFC Bank NetBanking > Dashboard > Hamburger > My Profile > Personal > Contacts > Click on “Change” against Home Landline.

How can I change/update my Office Phone number/Landline? 

You can change your Office phone number from Personal Profile Page.

Path: Log in to HDFC Bank NetBanking > Dashboard > Hamburger > Personal > My Profile > Personal > Contacts > Click on “Change” against Office Landline. 

Can I create my personal user ID for login?

Yes. You can create your personalised user ID from the Profile Page.

Path: Log in to HDFC Bank NetBanking > Dashboard > Hamburger > My Profile > Personal > User Id > Create.   

Where Can I view my Registered Mobile number with Bank? 

You can view the registered mobile number and email ID with the bank on the Personal Profile Page.

Path: Log in to HDFC Bank NetBanking > Dashboard > Hamburger > My Profile > Contacts.  

Where can I view my registered Email ID with the bank? 

You can view the registered mobile number and email ID with the bank on the Personal Profile Page.

Path: Log in to HDFC Bank NetBanking > Dashboard > Hamburger > My Profile > Contacts. 

How can I change / update by mailing address?

You can change your mailing address from personal Profile page.

Path: Log in to HDFC Bank NetBanking > Dashboard > Hamburger > My Profile > Contacts. 

Where can I update my PAN Card? 

You can update your PAN card from my personal Profile page.

Path: Log in to HDFC Bank NetBanking > Dashboard > Hamburger > My Profile > Aadhaar & PAN. 

Where can I update my Aadhar Card? 

Aadhaar can’t be updated from HDFC Bank NetBanking. The customer is requested to visit the nearest  HDFC Bank branch. 

Where can I update my GSTIN? 

You can update your GSTIN from my personal Profile page.

Path: Log in to HDFC Bank NetBanking > Dashboard > Hamburger > Tax Services > View/Update GSTIN. 

Where can I update my Occupation details?

You can update your Occupation details like Profession, Company Type, Source of Funds, Gross Annual Income and Residence type from personal Profile page.

Path:  Log in to HDFC Bank NetBanking > Dashboard > Hamburger > My Profile > Update Occupation.

How can I view my CIBIL score? 

You can request your Credit Report (CIBIL) from Personal Profile Page.

Path: Log in to HDFC Bank NetBanking > Dashboard > Hamburger > My Profile > Request CIBIL Score. (Please note that you will be charged Rs 550 by CIBIL for the report).  

Where can I see my taxes paid? 

You can view your tax Summary/Certificate/Report at below path:

Log in to HDFC Bank NetBanking > Dashboard > Hamburger > Tax Services > Tax Deducted at Source. 

How can I get receipts of my taxes paid? 

You can view and download the receipts of the taxes by visiting Income tax Portal.

How can I Change/Update my Corporate/Company Email ID? 

You can’t change corporate/company email by HDFC Bank NetBanking. You are requested to contact the nearest HDFC Bank branch. 

How can I change my IPIN/Password of my Net Banking? 

You can change your IPIN / Net Banking Password through change password transaction.

Path: Log in to HDFC Bank NetBanking > Dashboard > Hamburger > Change Password. 

Can I get Alerts for my Account? 

Yes. You can set customized alerts for your account from the Insta Alerts page under My Profile Page.

Path: Log in to HDFC Bank NetBanking > Dashboard > Hamburger > My Profile > Insta Alerts. 

Frequently Asked Questions

How do I instantly transfer money between my HDFC Bank accounts (self-transfer)? What are the charges for it? 

Log in to HDFC Bank NetBanking > Click on ‘Send Money’>Click on 'To' to select the credit account> in the drop down own HDFC accounts will come at the top> Select own HDFC CASA/PPF/SSY & enter details to transfer fund. Self transfer is not chargable. 

How do I schedule a money transfer between my HDFC Bank accounts? What are the charges for it? 

It’s totally free! To schedule a money transfer between your HDFC Bank accounts, simply follow this path: 

Log in to HDFC Bank NetBanking > Click on ‘Send Money’>Click on 'To' to select the credit account> in the drop down own HDFC accounts will come at the top> Select own HDFC CASA/PPF/SSY> Select the debit account > select transfer ‘Later’ > fill other details such as Start Date, Frequency & amount etc to proceed for fund transfer. "

What is TPT registration? Why is it required? 

TPT (Third-Party Transfer) registration is a one-time step that enables you to securely transfer funds from your account to others (HDFC or other banks) within India or Outside India through online channels like HDFC Bank NetBanking and HDFC Bank App. It is for the safety of your account.

However, you do not need to register for TPT to transfer within your own accounts (self-transfers). 

How can I do TPT registration? 

Once you set this up, you’ll be able to send money easily using different transfer methods. Follow the path that applies to you to register for Third-Party Transfers. Login to HDFC Bank NetBanking and Go to ‘Send Money’ > Click on 'Register Now'. 

For Resident Indians (within 70 yrs): Click on ‘Register Now’ (if visible) > Authenticate using your Debit Card details and SMS OTP > Set the ‘Daily Transfer Limit’ > Submit. 

For Resident Indians (Senior Citizen, >70 yrs): Click on ‘Register Now’ (if visible) > Download the Application Form> Submit TPT Registration application with nearest HDFC branch. It takes up to 2 working days to process the application. You can set the limit from branch, or else a default third party transfer limit of Rs 2,00,000 will be allocated, which you can increase or decrease at any time from HDFC NetBanking/Mobile App.

For Non-Resident Indians: If you have registered your mail ID with bank, please follow the path: ‘Send Money’ > Click ‘Register Now’ (if visible) > Authenticate using OTPs sent on SMS & Email ID > Set the ‘Daily Transfer Limit’ > ‘Submit’.

If you have not registered your mail ID with bank, submit TPT Registration application with nearest HDFC branch. It takes up to 2 working days to process the application. You can set the limit from branch, or else a default third party transfer limit of Rs 2,00,000 will be allocated, which you can increase or decrease at any time from HDFC NetBanking/HDFC Bank App.

Are there any restrictions after TPT Registration?

We have placed some security guidelines in place to ensure you have a smooth and secure experience after TPT Registration.

Fund transfer to a payee is activated only after 24 hours of successful TPT registration. Further, you will be allowed to transfer up to Rs 50,000/- only for the next 24 hours. 

Note: In case of emergency fund transfer request, please reach out to Branch or your dedicated RM (under ‘Service & Support’) to remove these restrictions immediately. 

Is there any set limit for fund transfer to payees on HDFC Bank NetBanking?

You can do fund transfer up to the limit you have set for all payees transfers during TPT registration. You can set the limit from Rs 1,000 up to Rs 50,00,000. You can modify the limit any point of time.

During Add payee or from view/manage payee you can also set up a payee specific limit. You can set the limit from Rs 1,000 up to Rs 50,00,000. You can modify the limit any point of time.

Note: for certain group of users, the maximum TPT limit may be restricted to Rs 10,00,000 per day. You can reach out to your nearest HDFC Bank branch to enhance your daily transfer limit beyond this threshold. 

How can I modify the daily transfer limit from the HDFC Bank NetBanking platform? 

If you have already registered for TPT, follow this path: Log in to HDFC Bank NetBanking > Go to ‘Send Money’> Quick Links ‘Customise Transfer Limit’.

Note: If you don’t have active Debit card and registered email ID, please visit the nearest HDFC Bank branch with a written application to update the limits.

What are the types of payees can I add on HDFC Bank NetBanking? 

You add a total of 6 types of payees on HDFC NetBanking for initiating fund transfers. They are: 

HDFC Bank Account & Credit Cards

Other Bank Accounts & Credit Cards

HDFC Merchants (eCMS)

Cardless Cash

MMID

International (for Remittance & Repatriation) 

How many payees can be added or modified in a day?

You can add up to 4 new payees in 1 day. However, there is no restriction for modifying or deleting payees per day.

Are there any restrictions for the newly added payees?

Yes, for your secure fund transfer experience, we have placed some security guidelines in place to avoid any fraudulent activities on your account.

Fund transfer to a new payee is activated only after 30 minutes of addition. Till then you will see ‘Pending for Authentication’ status for the payee under ‘View Payees’ list. Further, you will be allowed to transfer up to Rs 50,000 only for the first 24 hours after addition. 

How do I add an HDFC Bank account or Credit Card as a payee? 

You can follow this path: Log in to HDFC Bank NetBanking > Go to ‘Send Money’ > Select ‘Add Payee’ > Enter ‘Payee Nickname’ > Select ‘HDFC Bank’ > Select ‘Bank Account’ or ‘Credit Card’ (from the ‘Type’ dropdown).  

How can I add an HDFC Merchant (eCMS) payee?  

You can follow this path: Log in to HDFC Bank NetBanking > Go to ‘Send Money’ > Select ‘Add Payee’ > Quick Links - ‘Add Payee – eCMS’

How do I add Other Bank’s account or credit card as payee?  

You can follow this path: Log in to HDFC Bank NetBanking > Go to ‘Send Money’ > Select ‘Add Payee’ > Enter ‘Payee Nickname’ > Select ‘Other Bank’> Select ‘Type’ from dropdown > Search/enter IFSC.

How do I add a Cardless Cash payee? 

You can follow this path: Log in to HDFC Bank NetBanking > Go to ‘Send Money’ > Select ‘Add Payee’ > Enter ‘Payee Nickname’ > Select ‘Cardless Cash Withdrawal’ > Enter Payee’s Mobile Number.

What is MMID? 

MMID stands for Mobile Money Identifier. It's a simple 7-digit code that acts like a unique ID for your bank account. You use it to receive or send money to other people's accounts via IMPS (P2P). You can also generate/view your own account’s MMID under the path: Log in to HDFC Bank NetBanking > Go to ‘Accounts’ > Select Account > Go to Account Info tab > View/Generate MMID. To receive money via MMID, share your account’s MMID and its linked Mobile number with the remitter/payer. This facility is only available for resident Indians. 

How can I add an MMID payee? 

You can follow this path: Log in to HDFC Bank NetBanking > Go to ‘Send Money’ > Select ‘Add Payee’ > Enter ‘Payee Nickname’ > Select ‘MMID + Mobile Number’ > Enter Payee’s MMID Number & Mobile Number. 

How do I add an international payee for Remittance/ repatriation? 

You can follow this path: Log in to HDFC Bank NetBanking > Go to ‘Send Money’ > Select ‘Add Payee’ > Select the ‘International’ tab to proceed.  

Where can I view all my payees? 

You can follow this path: Log in to HDFC Bank NetBanking > Go to ‘Send Money’ > Select ‘View Payees’. 

Can I edit added payee details? What can be edited? 

Payee details such as nickname,Payee relation, account type (for Other Bank Accounts), email ID (for HDFC eCMS) can be edited anytime. Just follow this path- Log in to HDFC Bank NetBanking > Go to ‘Send Money’ > Select ‘View Payees’ > Select desired payee > Click on ‘Manage Payee’. 

How do I delete a payee? 

Just follow this path- Log in to HDFC Bank NetBanking > Go to ‘Send Money’ > Select ‘View Payees’ > Select desired payee > Click on ‘Delete’. 

What is a ‘Favourite’ payee? 

You can add up to 10 of your payees as favourites. These payees will be readily available on the ‘Send Money’ landing page for you to quickly send money without having to search for them from your list of all the payees. Just click on them to send money to them.

How do I add a payee to my favourites?

To add your frequently used payees to your favourites, you can follow this path: Log in to HDFC Bank NetBanking > Go to ‘Send Money’ > Click on ‘Add New Favourite’ > Select desired payee.

How can I remove my favourite payees? 

Here’s the path you need to follow:  Log in to HDFC Bank NetBanking > Go to ‘Send Money’ > Hover on the payee to remove from favourites > Click on the three dots appearing on top-right corner> Select ‘Remove’. 

Where do I view the details of my favourite payees? 

Here’s the path you need to follow: Log in to HDFC Bank NetBanking> Go to ‘Send Money’ > Hover on the payee under 'favourite payee' section > Click on the three dots appearing on top-right corner> Select ‘View’. 

How do I send money to any of my added payees (Domestic/International)?

To start fund transfer, the payee must have completed its cooling period (30 minutes after adding). We have created a unique 1-point fund transfer journey for all types of payees. Then simply follow one of the two paths below:

1. Log in to HDFC Bank NetBanking > Go to ‘Send Money’> Search payee with name/ account/ card number > Select payee. 

2. Log in to HDFC Bank NetBanking > Go to ‘Send Money’> ‘View Payees’ > Select the payee > ‘Send Money’. 

How do I schedule a payment for a payee? 

To schedule a payment, follow one of the two paths:

1. Log in to HDFC Bank NetBanking > Go to ‘Send Money’> Quick Links ‘Schedule a Transfer’

2. Log in to HDFC Bank NetBanking > Go to ‘Send Money’> Scroll down to ‘Scheduled Transfers’ section > ‘+ Add New Schedule’ 

Can I schedule a payment to an HDFC Bank Credit Card? 

Unfortunately, you cannot schedule a payment to an HDFC Bank Credit Card. However, it is available for Other Bank Credit Card payees. 

How can I send money to Cardless Cash payee? 

Follow this path: Log in to HDFC Bank NetBanking > Go to ‘Send Money’ > Search payee with name/ account/ card number > Select payee > Enter Address details (one-time for the payee). To know more about the features and charges, follow the link. 

Where do I view my scheduled transfers? 

Log in to HDFC Bank NetBanking > Go to ‘Send Money’ > Scroll down to see the list of ‘Active Schedules’. 

How do I stop a scheduled payment? 

If you wish to stop or discontinue a scheduled payment, simply follow this quick path: Log in to HDFC Bank NetBanking > Go to ‘Send Money’ > Scroll down to see the list of ‘Active Schedules’ > Click ‘Delete’ icon. 

Where do I check the status of recent transfers via IMPS/NEFT/RTGS/Cardless cash? 

You are looking for transaction history. Simply follow the path: Log in to HDFC Bank NetBanking > Go to ‘Send Money’  > Scroll down to view ‘Transaction History’ > Select Transfer type > Select date range.

My Cardless Cash payee did not receive the OTP to withdraw the money. How can I resend an OTP? 

Oh! That is unfortunate. But you can send them another OTP simply by following this path:

Log in to HDFC Bank NetBanking > Go to ‘Send Money’ > Scroll down to view ‘Transaction History’ > Select ‘Cardless Cash’ > Click on ‘Resend OTP’ icon on the right side. "

What is ‘Service & Support’? How can ‘Service & Support’ help me?

This is a one-stop solution page for you on this new HDFC Bank NetBanking platform to explore, understand, and find the services in different categories, and various contact points.

There are 3 sub sections to provide you information with:

Services – all the services under various modules are listed for easy access and facilitate findability. Allows users to explore all the facilities/ services for different products and their paths to reach them on the new platform.

FAQs – your frequently asked questions for services and products for you to seek out answers.

Contact Us – the most important contact numbers for you (your Relationship Manager) and other HDFC Bank contact points for different services and features. 

Where is ‘Service & Support’ located?

You can visit this page by clicking on ‘Service & Support’ on right side of Search Bar on the Header. 

Where can I see my dedicated Relationship Manager details/ contact number? 

You can see your dedicated RM details by following the paths below on HDFC Bank NetBanking:

Click on your ‘Program Logo’ on the header near HDFC Logo of on the flyout of Profile icon (extreme right on header) Click on ‘Service & Support’ > Go to ‘Contact Us’. 

Where can I see my Program benefits? 

Log in to HDFC Bank NetBanking > Click on ‘Service & Support’ > Go to ‘Contact Us’ > Click on ‘Know More’ under ‘Banking Program Contacts’. 

If you are currently not part of any Banking Program and want to know more about these programs: Click on ‘Premier Banking Programs’ under Quick Links. 

Where can I put my complaints/ grievances online?

Log in to HDFC Bank NetBanking > Click on ‘Service & Support’ > Click on ‘Submit a Query/ Feedback/ Complaints’ under ‘Quick Links’. 

I want to register for ‘Do not call’ or ‘Consent to call’ on my mobile number with HDFC Bank. Where to find this? 

​​​​​​​Log in to HDFC Bank NetBanking > Click on ‘Service & Support’ > Click on ‘Do Not Call’ OR ‘Consent to Call’ under ‘Quick Links’. 

Frequently Asked Questions

Who can open an Investment Services account?

Any Individual or HUF, who has an HDFC Bank Savings Account and is KYC compliant, can register for a Mutual Fund Investment Services Account. NRI customers who are KYC compliant and have a Savings account can also avail of this service. The Savings Bank account status has to be single or either/Survivor.

Who can be the first applicant in the Investment services Account holding? Can any of the holders transact?

The first applicant of the Mutual Fund Investment Services Account has to be same as the first Holder of the Savings Bank Account. Only the first account holder can transact through this service.

How is online investing more convenient?

1. No filling of multiple application forms

2. Paperless method to invest in Mutual Funds

3. No application forms, No Cheques, No Documents required for any transaction

4. Direct Credits to your bank account for Redemptions and Dividend proceeds

5. View online Mutual Fund holdings on Net / Mobile Banking

6. Only a one time registration agreement to be signed and submitted

What is FATCA/CRS/KYC?

"FATCA : In January 2013, the United States of America’s (U.S) treasury released the final FATCA Regulations. FATCA requires U.S based financial institutions (FI) as well as foreign financial institutions to identify their U.S accounts and report them periodically to the U.S IRS (Internal Revenue Service) or appropriate governmental authority, in case of Inter-Governmental Agreement (IGA). Non-compliance can result in adverse consequences, including a penal U.S withholding tax, for non-U.S. entities or penalties under the local inter-governmental.

CRS : To combat problem of offshore tax evasion, the G20 and OECD (Organisation of Economic Co-operation and Development) countries developed a Common Reporting Standard (CRS).CRS requires financial institutions to collect and report information to their tax authorities about account holders resident in other countries. India has signed CRS agreement on 3rd June 2015.

UBO : As per SEBI Master Circular No. CIR/ISD/AML/3/2010 dated December 31, 2010 regarding Client Due Diligence policy, related circulars on anti-money laundering and SEBI circular No. IR/MIRSD/2/2013 dated January 24, 2013, non individuals and trusts are required to provide details of controlling persons [CP] / ultimate beneficiary owner [UBO] and submit appropriate proof of identity of such CPs/ UBOs. The beneficial owner has been defined in the circular as the natural person or persons, who ultimately own, control or influence a client and/or persons on whose behalf a transaction is being conducted, and includes a person who exercises ultimate effective control over a legal person or arrangement.

As per regulatory requirement, individual investors and joint holders are required to provide extended KYC details. In absence of the same, transactions may get rejected by AMC/RTA. Joint holders of ISA ( Mutual Fund) accounts may update the same through ""Update Extended KYC"" option in NetBanking Request section of Accounts tab.

Non-individual customers & HUFs may submit extended KYC details to Branches /Relationship manager. In absence of the same, transactions may get rejected by AMC/RTA"

How will I receive the redemption amount on my Mutual Funds?

You can receive redemption amounts through a Direct Credit in your Savings Bank Account mentioned in Investment Services Account opening.

What is the two factor authentication implemented for Mutual Funds?

As per SEBI regulation, all Mutual Fund transactions including NFO, purchase, redemption, switch as well as on setting up of Systematic Investment Plan(SIP), Systematic Transfer Plan (STP) and Systematic withdrawal Plan (SWP) need to be authenticated by the customer via OTP. This is called as Two Factor Authentication (2FA).

Can I sell/redeem schemes bought offline through online?

No, only those schemes bought through the online mode (ISA mode) can be sold /redeemed through HDFC Bank NetBanking or the HDFC Bank App.

What do you mean by 'Switching Funds"?

Switching between funds implies that the unit holder can transfer his investments from one fund to another fund under the plan. For instance, one may want to switch from an equity based fund to a debt fund when the equity markets are on a downslide.

Can I make mutual fund transactions anytime during the day?

Yes, you can transact at any time of the day. However, in order to get the NAV of the same day you have to transact before the cut-off time of the scheme. If you place an order after the said cut-off time, you will be eligible for the NAV of the next day.

Can I make mutual fund transactions on a holiday?

Yes, you can place your request even on a holiday. However, the request will be processed on the next business day and the respective NAV will be applicable as per the Mutual Fund's offer document

What are the advantages of investing in SIP?

A large part of the success of Mutual Funds is also the advantages they offer in terms of diversification, professional management and liquidity.

• Power of Compounding: The longer the period of your investment, the more wealth you can accumulate because of the power of compounding. That’s why it makes sense to start investing early. Quite simply, the incremental returns that you earn on your principal, plus accrued gains, is compounded.

• Rupee Cost Averaging: Most investors want to buy stocks when the prices are low and sell them when the prices are high. But timing the market is time consuming and risky. A more successful investment strategy is to adopt a method called Rupee Cost Averaging. By investing in an SIP you end up buying more units when the price is low and less when the price is high.

To set up an SIP, walk in to your nearest HDFC Bank branch or invest through an Investment Services Account."

Is there a minimum transaction amount for each scheme?

As decided by the fund, there is a minimum transaction amount indicated against each scheme. You will get to see the minimum transaction amount in the Purchase screen after you select the Name of the scheme from the drop down menu.

Can I cancel a transaction?

No, you cannot cancel a transaction once it has been placed.

What is the procedure to close my Investment Service account?

You will need to submit the Investment Service account closure form to your nearest branch for further processing.

As an NRI, can I buy Mutual Fund Units in the Portfolio Investment Schemes (PIS) account?

No, you cannot purchase Mutual Fund units in the PIS account. You can only do so in the Non-PIS account.

Are there any special requirements for an NRI to invest in Mutual Funds?

Yes. In addition to the certified true copy of the passport, a certified true copy of the overseas address and permanent address will also be required. If any of the documents (including attestations/certifications) towards proof of identity or address is in a foreign language, they have to be translated into English for submission. The documents can be attested by the Consulate office or overseas branches of scheduled Commercial Banks registered in India.

What about a Minor becoming a Major?

When a minor attaining majority ( completes 18 years of age), he/she must be KYC Compliant and have a KYC Acknowledgement of their own. The same should be informed to the Mutual Fund where he/she holds an investment, along with other details such as the bank details, signature, etc. as per the present requirements of such Mutual Fund.

Whom should I contact for any queries on InvestNow?

You can drop an email at investnowsupport@hdfcsec.com for any queries pertaining to InvestNow.

Can I Log in to HDFC Bank NetBanking with my User ID?

Please use your Customer ID to Log in to HDFC Bank NetBanking. We are yet to incorporate the User IDs.

How to reset the HDFC Bank NetBanking Password?

To instantly reset your HDFC Bank NetBanking password online, open the NetBanking Login Page: Click on Reset password. Enter Cust ID and security code. Feed in your registered Mobile Number.

Reset your password using SMS and Debit Card: Using Mobile Number & Debit Card: ‘Reset Password’ > Enter your Customer ID and the displayed Security Code > ‘Continue’ > Enter your registered mobile number > ‘Continue’ > Enter OTP > Select ‘Mobile Number & Debit Card’ > Enter the requested details > Set a new password.

Mobile Number & Email ID: ‘Reset Password’ > Enter your Customer ID and the displayed Security Code > ‘Continue’ > Enter your registered mobile number > ‘Continue' > Enter OTP > Select ‘Mobile Number & Email ID’ > Enter the requested details > Set a new password.

Note: Online password regeneration is free. Requesting it at a branch has a small fee of ₹100 (plus taxes).

Who is eligible to use HDFC Bank NetBanking or HDFC Bank App?

Anyone having an HDFC Bank Savings or Current account is eligible to use HDFC Bank NetBanking and HDFC Bank App.

Why is my NetBanking password not working?

We understand the frustration you may be feeling. Your account is secure, so let's troubleshoot why your NetBanking password isn't working:

If you're a new user, double-check if you entered the password from your welcome kit correctly.

Check if you typed the password with the correct upper or lower case.

If you've forgotten your password, click on 'Reset Password' to create a new one.

Haven't used your account for over 999 days? Your account is dormant. Please click on 'Reset Password' to create a new one and login with new password.

Your password might have expired after 180 days without change. You can easily set a new one.

How can you block your password or deregister?

Please visit your nearest HDFC Bank branch and give us written instructions to block your password. Alternatively, you can contact our Customer Service at the following numbers:

Domestic Users: 1800 1600 / 1800 2600

International Users: +9122 61606160

How can I block my NetBanking?

If you wish to block HDFC Bank NetBanking for your accounts, you can follow one of these methods:

Customer Care: Call us at any time and inform us to block your NetBanking facilities. At the sa╟me time, you may also request for a new password. Contact our Customer Service at the following numbers:

Domestic Users: 1800 1600 / 1800 2600

International Users: +9122 61606160

By Visiting a Branch: Visit your nearest HDFC Bank branch or download an application form online. Simply fill it out and submit it at the branch.

What to do if I get a ‘Password Expired’ message when trying to log into my HDFC Bank NetBanking?

For security reasons, your HDFC Bank NetBanking password expires after 180 days. Just follow this quick path to start using NetBanking again:

Click on ‘Reset Password’ (button on the pop-up message) > Set a new password > ‘Confirm’.

Can I Log in to HDFC Bank NetBanking with my User ID?

Entering the wrong password five times in a row can lock your account for security reasons. If that's the case, wait 24 hours and try logging in again.

Entering the wrong captcha five times in a row can lock your account for security reasons. If that's the case, wait for 2 hours and try logging in again.

What to do if I get a ‘Your account is inactive!’ message when trying to log into my HDFC Bank NetBanking after a long time?

Firstly, we assure you there is no need to worry. If you haven't used HDFC Bank NetBanking for more than 999 days, your account is considered dormant. If this is the case, just follow this quick path to start using NetBanking again:

Using Mobile Number & Debit Card: ‘Reset Password’ > Enter your Customer ID and the displayed Security Code > ‘Continue’ > Enter your registered mobile number > ‘Continue’ > Enter OTP > Select ‘Mobile Number & Debit Card’ > Enter the requested details > Set a new password.

Using Mobile Number & Email ID: ‘Reset Password’ > Enter your Customer ID and the displayed Security Code > ‘Continue’ > Enter your registered mobile number > ‘Continue' > Enter OTP > Select ‘Mobile Number & Email ID’ > Enter the requested details > Set a new password.

Why am I getting a ‘Login Disabled’ message when trying to log into my HDFC Bank NetBanking?

We are sorry that you are unable to login. This can happen in one of the following cases:

If you had requested us to block your account.

If there has been a suspicious login attempt or transaction.

If we receive a legal notice, an instruction from the police or any other Government authorities.

For any help, please contact our Customer Service at the following numbers:

Domestic Users: 1800 1600 / 1800 2600

International Users: +9122 61606160

How can I change my HDFC Bank NetBanking Password after I login?

It is very easy to change your HDFC Bank NetBanking password. Simply follow this path and guidelines:

Log in to HDFC Bank NetBanking > ‘Change Password’ (in the menu beside your profile picture on the top-right corner) > Enter your old password > Enter a new password > ‘Confirm Password’ > ‘Login’ (You’ll be logged out so that you securely login again with the new password)

Note: Make sure the new password consists of 8-15 alphanumeric (letters and numbers) characters.

I have two HDFC Bank accounts and two separate Customer IDs. I'm not sure which password goes with which Customer ID. Can you help?

We understand it can be confusing to manage multiple logins. Here are a couple of options:

Try logging in with each Customer ID and password combination you remember.

Or

You can reset the password and login.

What is a Customer ID?

Your Customer ID is a unique code assigned to you by HDFC Bank. It serves as your identification within the bank's systems. You can find your Customer ID in the Welcome Kit we sent you when you opened your account. It is also mentioned in your chequebook.

How can I find out my Customer ID online?

It is a pretty straightforward process. Simply go to HDFC Bank NetBanking and follow this path:

Using Date of Birth: ‘Get Customer ID’ > Select ‘Date of Birth’ > Enter your date of birth > Enter your registered mobile number > Enter Security Code > ‘Continue’ > Enter OTP > ‘Submit OTP’.

Using PAN: ‘Get Customer ID’ > Select ‘PAN’ > Enter your PAN > Enter your registered mobile number > Enter Security Code > ‘Continue’ > Enter OTP > ‘Submit OTP’.

Why do I need a Customer ID?

Your Customer ID unlocks convenient and secure banking. It helps you easily Log in to HDFC Bank NetBanking, and access your accounts, transactions, investments, insurances, offers, & more.

Why do I automatically log out of HDFC Bank NetBanking whenever I step away for some time?

To protect your account, HDFC Bank NetBanking automatically logs you out after 5 minutes of inactivity. This helps keep your information secure in case someone else accesses your device.

Why do I get logged out of HDFC Bank NetBanking whenever I click the back button on my browser?

To maintain the security of your account, we log you out of HDFC Bank NetBanking when you use the browser's back button to navigate away from the page.

Why do I get logged out of HDFC Bank NetBanking whenever I click the refresh button on my browser?

At HDFC Bank, our priority is to keep your information safe. Refreshing the page while you’re using HDFC Bank's NetBanking can sometimes disrupt the secure connection. That’s why upon clicking the refresh button on your browser, we log you out safely and request you to login again.

Is it safe if I can’t see the Security Access image while logging into HDFC Bank NetBanking?

Great question! The new HDFC Bank NetBanking platform is secured by design with multifactor authentication and 2FA enabled for all the important financial transactions. It does not require a security image for safety. So, yes, it is absolutely safe to login.

How do I share my feedback for the new HDFC Bank NetBanking platform?

We greatly value your experiences. It helps us serve you better.

So, once you log out, we show you a feedback banner. Click on it to share your thoughts about the new NetBanking platform with us.

What is Life Insurance

You can view details of Life Insurance products when you login to HDFC Bank NetBanking.

Path : Insure -> Life Insurance-> View More

What is Life Insurance - Protect Life (Term)

You can view details of Life Insurance Term products when you login to HDFC Bank NetBanking.

Path : Insure -> Life Insurance-> Protect Life (Term)-> View more

What is Life Insurance - Secure Children's Future

You can view details of Life Insurance products to secure your children's future when you login to HDFC Bank NetBanking.

Path : Insure -> Life Insurance-> Secure Children's future-> View more

What is Life Insurance - Protect Life And Grow Wealth

You can view details of Life Insurance products to invest and increase wealth when you login to HDFC Bank NetBanking.

Path : Insure -> Life Insurance-> Protect Life And Grow Wealth-> View more

What is Life Insurance - Pension Plans

You can view details of Life Insurance products to plan income after retirement  when you login to HDFC Bank NetBanking.

Path : Insure -> Life Insurance-> Protect Life and plan for Retirement -> View more

How Can I buy Life insurance online ?

Life insurance can be bought through HDFC Bank NetBanking. Following are the steps to buy the life insurance:

1. Login to HDFC Bank NetBanking with your Customer ID and IPIN (NetBanking password)

2. Go to Insure -> Life Insurance

3. Click on type of insurance you want to buy (ex. Protect Term (Life), Protect and Grow Wealth etc.)

4. Scroll down to the product you want to buy

5. Click on "Apply Online", you will be redirected to respective insurance partner webpage to completing the insurance application

How Can I buy Term insurance online?

Term insurance can be bought through HDFC Bank NetBanking. Following are the steps to buy the Term insurance:

1. Login to HDFC Bank NetBanking with your Customer ID and IPIN (NetBanking password)

2. Go to Insure -> Life Insurance -> Protect Life (Term)

3. Scroll down to the product you want to buy from variety of insurance partners

4. Click on "Apply Online", you will be redirected to respective insurance partner webpage to completing the insurance application

How Can I buy Retirement plan for myself online?

Retirement insurance plans can be bought through HDFC Bank NetBanking. Following are the steps to buy the retirement plans insurance:

1. Login to HDFC Bank NetBanking with your Customer ID and IPIN (NetBanking password)

2. Go to Insure -> Life Insurance-> Protect Life And plan for Retirement 

3. Scroll down to the product you want to buy from variety of insurance partners

4. Click on "Apply Online", you will be redirected to respective insurance partner webpage to completing the insurance application

How can i renew my HDFC Life Insurance Policy online?

You can renew your HDFC Life policy through HDFC Bank NetBanking. Following are the steps to renew your policy:

1. Login to HDFC Bank NetBanking with your Customer ID and IPIN (NetBanking password)

2. Go to Insure -> Life Insurance

3. Please click on action panel for "Renew Insurance"

4. Then click on" HDFC Life" under the action panel

5. Please enter your policy details and it will allow you to pay the renewal premium

How can i renew my TATA AIA Life Insurance Policy online?

You can renew your TATA AIA Life policy through NetBanking. Following are the steps to renew your policy:

1. Login to HDFC Bank NetBanking with your Customer ID and IPIN (NetBanking password)

2. Go to Insure -> Life Insurance

3. Please click on action panel for "Renew Insurance"

4. Then click on "TATA AIA" under the action panel

5. Once the pop-up appear, kindly click on "Confirm" . It will redirect to TATA AIA website to pay the renewal premium

How can i renew my Aditya Birla Sun Life Insurance Policy online?

You can renew your Aditya Birla Sun Life policy through HDFC Bank NetBanking. Following are the steps to renew your policy:

1. Login to HDFC Bank NetBanking with your Customer ID and IPIN (NetBanking password)

2. Go to Insure -> Life Insurance

3. Please click on action panel for "Renew Insurance"

4. Then click on" Aditya Birla Sun Life "under the action panel

5. Once the pop-up appear, kindly click on "Confirm" . It will redirect to Aditya Birla Sun Life website to pay the renewal premium

How can i buy mediclaim online through HDFC Netbanking?

Following are the steps to buy mediclaim online:

1. Login to HDFC Bank NetBanking with your Customer ID and IPIN (NetBanking password)

2. Insure -> Health and Accident -> Mediclaim

3. Scroll down to the product you want to buy from variety of insurance partners

4. Then click on "Apply Online"

5. Once Pop-up appear, please click on"Confirm" for providing your consent and you will be redirected to the respective insurance partner website and existing NB session will be logged out.

What is Critical Illness insurance? How Can I buy critical illness online?

Critical Illness insurance provides you and your family additional financial security on the diagnosis of a critical illness. The policy provides a lump sum amount which could be used for:

Cost of care and treatment

Recuperation aid

Debts pay off

Any lost in income due to a decrease in ability to work

Following are the steps to buy Critical Illness online:

1. Login to HDFC Bank NetBanking with your Customer ID and IPIN (NetBanking password)

2. Insure -> Health and Accident -> Critical Illness 

3. Choose the product you want to buy from variety of insurance partners

4. Then click on "Apply Online" 

5. Once Pop-up appear, please click on"Confirm" for providing your consent and you will be redirected to the respective insurance partner website and existing NB session will be logged out.

How Can I buy personal and accidental cover online?

You can buy Accidental cover through below Path :

Following are the steps to buy Personal Accident online:

1. Login to HDFC Bank NetBanking with your Customer ID and IPIN (NetBanking password)

2. Insure -> Health and Accident -> Personal Accident

3. Scroll down to the product you want to buy from variety of insurance partners

4. Then click on "Apply Online"

5. Once Pop-up appear, please click on"Confirm" for providing your consent and you will be redirected to the respective insurance partner website and existing NB session will be logged out.

How can i buy Super-Top Insurance?

Enhances your Health Insurance cover to provide you a much larger cover at a much lower premium.

You can buy super top-up insurance plan through below Path :

Following are the steps to buy Super Top-Up (Health) online:

1. Login to HDFC Bank NetBanking with your Customer ID and IPIN (NetBanking password)

2. Insure -> Health and Accident -> Super Top-UP(Health)

3. Choose the product you want to buy from variety of insurance partners

4. Then click on "Apply Online"

5. Once Pop-up appear, please click on"Confirm" for providing your consent and you will be redirected to the respective insurance partner website and existing NB session will be logged out.

What is Vehicle Insurance?

You can view details of Vehicle Insurance products on when you login to HDFC Bank NetBanking.

Path : Insure -> Vehicle -> View More

What are the type of vehicle insurance i can buy online?

There are three types of Vehicle Insurance products present when you login to HDFC Bank NetBanking.

Path : Insure -> Vehicle

How can i buy private car insurance for my Car online?

You can buy car  insurance plan through below Path :

Following are the steps to buy Private Car Insurance online:

1. Login to HDFC Bank NetBanking with your Customer ID and IPIN (NetBanking password)

2. Insure -> Vehicle -> Private Car Insurance

3. Choose the product you want to buy from variety of insurance partners

4. Then click on "Apply Online"

5. Once Pop-up appear, please click on"Confirm" for providing your consent and you will be redirected to the respective insurance partner website and existing NB session will be logged out.

How can i buy two wheeler insurance online?

You can buy 2 Wheeler insurance plan through below Path :

Following are the steps to buy Two-Wheeler insurance online:

1. Login to HDFC Bank NetBanking with your Customer ID and IPIN (NetBanking password)

2. Insure -> Vehicle -> Two-Wheeler insurance

3. Choose the product you want to buy from variety of insurance partners

4. Then click on "Apply Online "

5. Once Pop-up appear, please click on"Confirm" for providing your consent and you will be redirected to the respective insurance partner website and existing NB session will be logged out.

How can i buy commercial vehicle insurance online?

You can buy commercial vehicle insurance plan through below Path :

Following are the steps to buy commercial vehicle insuranceonline:

1. Login to HDFC Bank NetBanking with your Customer ID and IPIN (NetBanking password)

2. Insure -> Vehicle -> commercial vehicle insurance

3. Choose the product you want to buy from variety of insurance partners

4. Then click on "Apply Online "

5. Once Pop-up appear, please click on"Confirm" for providing your consent and you will be redirected to the respective insurance partner website and existing NB session will be logged out.

What is Home Insurance Plans ?

You can view details about home Insurance when you login to HDFC Bank NetBanking.

Path : Insure -> Home Insurance-> View More"

How can i buy home insurance online?

You can buy home insurance plan through below Path :

Following are the steps to buy Home insurance online:

1. Login to HDFC Bank NetBanking with your Customer ID and IPIN (NetBanking password)

2. Insure -> Home Insurance

3. Choose the product you want to buy from variety of insurance partners

4. Then click on "Apply Online" 

5. Once Pop-up appear, please click on"Confirm" for providing your consent and you will be redirected to the respective insurance partner website and existing NB session will be logged out.

What is Travel Insurance?

You can view details about Travel Insurance when you login to HDFC Bank NetBanking.

Path : Insure -> Travel Insurance"

How can i buy travel insurance online?

You can buy Travel through below Path :

Following are the steps to buy Travel insurance online:

1. Login to HDFC Bank NetBanking with your Customer ID and IPIN (NetBanking password)

2. Insure -> Travel Insurance

3. Choose the product you want to buy from variety of insurance partners as per your need

4. Then click on "Apply Online"

5. Once Pop-up appear, please click on"Confirm" for providing your consent and you will be redirected to the respective insurance partner website and existing NB session will be logged out.

How can i buy Cyber insurance online?

You can buy Cyber Insurance through below Path :

Following are the steps to buy Cyber insurance online:

1. Login to HDFC Bank NetBanking with your Customer ID and IPIN (NetBanking password)

2. Insure -> Cyber Insurance

3. Choose the product you want to buy from variety of insurance partners as per your need

4. Then click on "Apply Online"

5. Once Pop-up appear, please click on"Confirm" for providing your consent and you will be redirected to the respective insurance partner website and existing NB session will be logged out.

 Can I see my Prepaid Card?

You can view details of all your HDFC Bank Prepaid Cards on HDFC Bank NetBanking by following the below steps:

Click on Cards > Select Prepaid Card

What is the procedure  to reload general purpose card?

You can reload the general purpose card on HDFC Bank NetBanking by following the below steps:

Click on Cards > Select Prepaid Card -> Click 'Reload card' (for the given Card) 

What is the procedure  to Manage general purpose card?

You can manage the General Purpose card on HDFC Bank NetBanking by following the below steps:

Click on Cards > Select Prepaid Card -> Click 'Reload card' (for the given Card) 

How can I purchase Prepaid card?

You can apply for a Prepaid Card on HDFC Netbanking by following the below steps:

Click on Cards > Select Prepaid Card -> Click 'Buy Gift' card Under Quick Link section