Introducing Secure Lock, our new feature designed to give you greater control over your digital banking.
With a single tap, you can instantly block access to the HDFC Bank App, NetBanking, and UPI transactions across apps—helping protect your account from unauthorized use.
- Why use Secure Lock?
- Instantly block/unblock access anytime
- 100% Digital, Do-It-Yourself service
- Scheduled payments continue as usual
- Extra protection during travel or suspicious activity
- How to Enable Secure Lock via HDFC Bank App
- 1. Open and login to the HDFC Bank App
- 2. Go to Menu → Secure Lock
- 3. Select the services you want to lock
- 4. Click on Update
- How to Disable Secure Lock via HDFC Bank App
- 1. Open and login to the HDFC Bank App
- 2. Go to Menu → Secure Lock
- 3. Select the services you want to unlock
- 4. Click on Update
- 5. Authenticate using your MPIN
- How to Enable Secure Lock via HDFC Bank NetBanking
- 1. Log in using Customer ID + Password / QR
- 2. Go to the Profile section
- 3. Select Secure Lock
- 4. Select the services to lock
- 5. Click on Update
- How to Disable Secure Lock via HDFC Bank NetBanking
- 1. Log in using Customer ID + Password / QR
- 2. Go to the Profile section
- 3. Select Secure Lock
- 4. Choose the services to unlock
- 5. Click on Update
- 6. Approve notification on HDFC Bank App using MPIN
- Please Note:
- 1. In case NetBanking or the HDFC Bank App is locked, you can unlock access at login using your mPIN.
- 2. If you wish to disable Secure Lock via NetBanking, please ensure that two-step verification is enabled.
Frequently Asked Questions
Secure Lock is a security feature that allows customers to Temporarily block/ Unblock the access of Mobile banking, Net banking, and UPI transactions across all Apps and platforms to prevent unauthorized activity.
Stay in complete control of your digital banking with Secure Lock. With just One Tap, you can instantly block unauthorized transactions and prevent fraud. Secure Lock gives you peace of mind and strong security- whenever you need it.
- You can turn ON/OFF the feature anytime - which gives you total flexibility.
- No branch visit required- 100% self service
- Gives you Extra Protection during travel or high-risk situations.
- Scheduled payments continue without disruption.
- Reduces financial loss and stress
| Platform | How to Enable | How to Disable |
|---|---|---|
| HDFC Bank App |
|
|
| Net Banking |
|
|
With just one tap, you instantly lock outgoing transactions - stopping fraud before it starts.
Yes! You can selectively lock UPI transactions without affecting other services.
The Secure Lock features gets activated instantly. The moment you turn it on, protection starts
Yes! Essential scheduled payments continue as per settings (as per bank guidelines)
Absolutely! You can activate or deactivate Secure Lock instantly, giving you real-time control, anytime, anywhere.
Yes. You get an instant confirmation notification on HDFC Bank App for every action.
No. Secure Lock is a 100% free security feature.
The transaction simply won't go through, keeping your money safe.
Perfect for travel! Keep your account locked until you need to transact.
The transaction is automatically blocked.
Yes, only digital access will be blocked.
Primarily blocks outgoing transaction- your incoming funds remain unaffected.
No, Secure Lock remains linked to your account, not just your device.
Yes, you can lock specific channels independently.
Only if you choose to lock card transactions- full flexibility is yours.
No. For better security, it is designed for manual instant control.
Your account remains securely locked until it is reactivated.
Yes! Each joint holder can independently manage Secure Lock.
Secure Lock is available for eligible Saving/Current accounts linked to your Customer ID.
Simply reset your MPIN/Password via HDFC Bank App or NetBanking and regain access instantly.
Yes! All blocked or failed attempts are recorded, adding an extra layer of monitoring and transparency.
Absolutely! You can continue to receive money. Secure Lock only blocks outgoing debit transactions.
Card block protects just one card. Secure Lock protects your entire account across NetBanking, third-party apps-complete coverage.
Yes. You receive instant alerts, keeping you informed and in control at all times.
Yes! Secure Lock is functional on the Customer ID level.
Yes! If you have blocked your UPI channel
Your account remains locked and protected. Device status does not impact security.
Yes! If you have blocked your UPI channel, Secure Lock will prevent all UPI transactions initiated through third party payments app.
Yes. Secure Lock protects against unauthorized international online debits as well.
Instantly! The moment you unlock, transactions resume without delay.