Steps to cancel your UPI Autopay Mandate

Cancelling a UPI AutoPay mandate directly on the merchant’s website or mobile app ensures that the service provider stops initiating future charges. 

Steps to Cancel UPI AutoPay on a Merchant Platform 

• Log in to the Merchant Platform: Open the website or mobile app of the service provider (for example, Netflix, Disney+ Hotstar, Jio, or Tata Play) where the subscription was activated. 

• Go to Account or Profile Settings: Navigate to the Account, Profile, or Settings section. 

• Open Subscriptions or Billing: Look for options such as Manage Subscription, Active Plans, Billing, Payment Methods, or Billing History. 

• Identify the AutoPay Mandate: Locate the active subscription or auto-debit instruction linked to UPI AutoPay. 

• Cancel subscription or Auto-Renewal service: Select Cancel Subscription or Turn Off Auto-Renew to stop future payments. 

• Confirm Cancellation: Follow the on-screen instructions to confirm. Some merchants may ask for a reason for cancellation. 

• Check for Confirmation: Ensure you receive a confirmation email or in-app message confirming that the subscription or recurring payment has been stopped. 

The steps outlined above are for general guidance and it may vary depending on merchant’s business and their website/app features. 

Important Tips 

• Cancel Early: Cancel the mandate at least 2–3 days before the next scheduled payment to avoid last-minute charges. 

• Verify in Your UPI App: After cancelling on the merchant platform, open your UPI app and check AutoPay/Mandates to confirm the status shows Cancelled or Revoked. 

• If Merchant Cancellation Is Not Available: You can revoke the mandate directly through your UPI app under Profile > AutoPay. 

• Refund Policy: Cancelling UPI AutoPay stops future payments only. Amounts already debited are not automatically refunded. 

• In case of merchant website/app doesn’t provide option to cancel the subscription/bill service/loan repayment service, etc. Please contact merchant’s customer service to facilitate the UPI autopay cancellation. 

1. 1. What is UPI AutoPay? 

• UPI AutoPay allows you to set up automatic recurring payments for subscriptions or services using your UPI account. 

1. 2. Where to see my active UPI Autopay mandates? 

• All the UPI Autopay mandates can be seen in your UPI app (where you have authorized it) under the Autopay section. 

1. 3. Which all mandate operations can be performed? 

• Within the Autopay section of UPI app, you can perform Pause and Revoke operations on the mandate. 

1. 4. How can I cancel a UPI AutoPay mandate? 

• Open your UPI app (such as Google Pay, Paytm, or PhonePe), go to Profile/Settings > AutoPay/Mandates, select the active mandate, and tap Cancel/Revoke. Enter your UPI PIN to confirm. 

1. 5. Will I need my UPI PIN to cancel AutoPay? 

• Yes. You must enter your UPI PIN to authorise the cancellation. 

1. 6. What happens after I cancel a UPI AutoPay mandate? 

• All future automatic payments will stop. Any payments already completed will not be refunded. 

1. 7. Can I cancel AutoPay at any time? 

• Yes. You can cancel a UPI AutoPay mandate at any time through the UPI app used to create it. 

1. 8. Why am I unable to see my AutoPay mandate? 

• Please ensure you are checking the same UPI app where you performed the Autopay registration. After that, look for the mandate under the AutoPay, Mandates, or Subscriptions section.

1. 9. Will cancelling AutoPay affect past payments? 

• No. Cancelling AutoPay only stops future debits. Past transactions remain unchanged. 

1. 10. Can I cancel UPI AutoPay directly on the merchant’s website or app? 

• Yes. You can cancel your subscription or turn off auto-renewal on the merchant’s platform (such as Netflix, Disney+ Hotstar, or Tata Play). This helps ensure the merchant stops initiating future payment requests as well. 

1. 11. After cancelling the merchant service/subscription, do I still need to cancel AutoPay in my UPI app? 

• It is recommended. After cancelling on the merchant platform, check your UPI app under AutoPay/Mandates to confirm the mandate status shows Cancelled or Revoked. 

1. 12. Will I be informed about the upcoming mandate debit? 

• As per set debit frequency, your merchant will inform to your UPI app and Remitter bank to send Pre-Debit Notification at least 24 hours before the mandate execution via notification and SMS respectively. 

1. 13. Will cancelling on the merchant platform refund past payments? 

• No. Cancelling AutoPay stops future payments only. Amounts already debited are not automatically refunded. 

1. 14. What if the merchant does not provide a cancellation option? 

• You can revoke the UPI AutoPay mandate directly from your UPI app under AutoPay/Mandates section.