New RBI Guideline on Emandate AutoPay WEF 1st Oct21

No. E-mandates registered on the card that is no longer active cannot be cancelled through SiHub Portal. such mandates must be cancelled directly on the respective merchant's platform.
Please note if the card is closed, then no further debits will be processed on the card. Since no transaction will occur, the e-mandate will eventually reach the end date and will automatically move into cancelled status.

The new conditions prescribed by RBI require a cohesive effort by all stakeholders, including Card Issuing banks, Merchant Acquiring Banks, Card Networks and Merchants. All constituents have to complete the development, integration and deployment of a COMMON platform fully compliant with the RBI guidelines. Recently a common industry-wide platform has been built, and HDFC Bank has completed its internal development and integration. We are now working jointly with merchants for making it live for customers at the earliest. 

There are three ways in which you may continue to enjoy uninterrupted service: 

1. You will have to check our website on/after 1st Oct '21 to see the list of service providers and merchants that have enabled the new common RBI compliant platform. Register afresh for each service such as Google, Netflix, Gaana (enabled for new common RBI platform in their respective platforms) to permit them to charge your card for recurring payments. 
   
   
2. Suppose your service provider doesn't get enabled for the new common RBI platform on 1st Oct'21,
   
   
3. You can use our NetBanking platform to register your Electricity / Water / Gas / LPG / Landline telephone / Postpaid mobile / DTH / Broadband / Insurance billers for auto payments via our BillPay service. 

After completing the One Time Registration,
 

1. You will receive a confirmation SMS from your Bank with e-Mandate details only for merchants/service providers enabled as per RBI. 
   
   
2. Post that before every recurring transaction initiated by your merchant/service provider, you will receive a pre-debit notification (money to be paid to merchant) 24 hours in advance with the amount and merchant name, from your Bank. 

You will also receive a link as part of the pre-debit notification that will lead you to the customer portal allowing you to view/modify/cancel that payment or the entire mandate if you wish to do so. 

Suppose the recurring transaction amount is more than Rs. 15000 (maximum limit amount allowed for recurring payment by RBI).  

• We will send you a pre debit notification with a link leading you to the customer portal. You will have to approve every such transaction incidence via OTP based authentication. 
  
  
• You can also visit www.hdfcbank.com > Login button > Merchant Standing Instruction, leading you to customer portal to approve the transaction via OTP based authentication.

You will have to check with your merchant/service provider, whether they can 

• Collect the amount due by you through alternate modes with OTP 
• Other Additional Factor Authentication (AFA), or  
• Provide you options to re-register for a more extended duration plan such as 3 / 6 / 12 months. 

The Bank will not levy any charges. However, in the event of Merchants/Service providers levy any charges or fees towards the non/delayed payments, Bank will not be responsible for the same. 

No, the Bank will not levy any charges to customers. 

There is no impact on EMI transactions and one-time non-recurring payments. 

No, if your card is changed due to closure, renewal, re-issuance or upgrade, any e-mandate registered on your old card will not automatically transfer to your new card. You will need to update your new card details on the merchant's website to continue enjoying the auto-debit facility with your new card.

All e-mandate related communication will be sent to the official email ID registered in your card account. If the official email id is not updated in the card account, the communication will be sent to your personal email ID.