How To Transfer Your FASTag Account To HDFC Bank

With the Reserve Bank of India’s recent ban on a payments bank, users are looking for ways to move their linked services to other banks, with one such service being FASTag. FASTag allows you to pass toll plazas without stopping to pay tolls at toll booths. FASTag facilitates electronic toll collection nationwide, saving you time and fuel. Also, now that FASTag is mandatory for four-wheeler vehicles, you must close the FASTag with the payments bank and get a new FASTag with another bank at the earliest. Keep reading on to know how.

A FASTag is a sticker equipped with radio-frequency identification (RFID) technology. You can link your vehicle number to the FASTag, which, in turn, is linked to a prepaid wallet from an authorised bank. Hence, you cannot transfer a FASTag account from one bank to another. You must deactivate/close your existing FASTag and apply for a new FASTag with another authorised bank.

You can generate a service request with your existing bank to close the existing FASTag. Such a facility is typically available on the bank's dedicated FASTag portal. If not, you can call the customer service and deactivate the account.

Below are the steps to close the FASTag from the mobile app of the payments bank banned by RBI.

• Step 1: Log in to the mobile app of the payments bank using the mobile number registered with your FASTag account
• Step 2: In the 'Search Bar', type 'FASTag' and click on 'Manage FASTag' under the 'Services' section
• Step 3: You will be redirected to a screen displaying all the active FASTag accounts linked to your mobile number
• Step 4: Scroll to the bottom of the page and tap on the 'Help & Support' option
• Step 5: You will be redirected to the FASTag Help & Support screen
• Step 6: Tap on 'Need help with non-order related queries?'
• Step 7: Select the option 'Queries related to updating FASTag profile'
• Step 8: Select 'I want to close my FASTag' and follow the mentioned steps.
  

You can apply for FASTag online or offline. Here is how.

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• Online FASTag application: You can apply for a FASTag online from the bank’s portal. You can avail of an HDFC Bank FASTag by applying at https://apply.hdfcbank.com/digital/fastag. You don’t need an account with HDFC Bank to apply for an HDFC Bank FASTag. After you fill out the details and pay, the FASTag will be delivered to your mailing address in a few days.

• Offline FASTag application: You can visit your nearest HDFC Bank branch and get a FASTag over the counter. You can also visit point-of-sale (PoS) locations at toll plazas and request a FASTag.
  

For online FASTag applications at HDFC Bank, keep the following numbers handy:

• Vehicle Registration Number
• Permanent Account Number (PAN)
• Mobile Number

As a business owner, you must visit the bank branch and get a FASTag from the counter. You can check the required documents here.

You can track your FASTag despatch status at https://hdfcbankfastag.in/appTrack/. You can check the despatch status with your FASTag application number, mobile number or vehicle registration number.

Your HDFC Bank FASTag will be delivered to you activated. All you have to do is affix the FASTag sticker on your car’s windshield. If you opt for a neutral IHMCL FASTag at toll plazas, you can activate it by installing the My FASTag app and linking it to your HDFC Bank account.

You can conveniently recharge your FASTag account via:

• PayZapp: You can download HDFC Bank’s PayZapp and register using your mobile number. Next, you can select the FASTag option under ‘Bills & Recharges’ and enter the wallet ID or vehicle registration number and recharge.

• FASTag Portal: You can quickly recharge your FASTag here: https://fastag.hdfcbank.com/CustomerPortal/Login

• NetBanking: Log into your HDFC Bank NetBanking portal. Go to Bill Pay and Recharge, select FASTag, choose HDFC Bank FASTag, and then enter the amount and recharge.

• MyCards: Visit the MyCards portal, add FASTag, enter vehicle number and recharge.
  

If your FASTag is linked to the payments bank in question, you may want to consider the following factors and link it to another bank:

RBI’s ban

Due to non-compliance issues, RBI has banned the services of a payments bank authorised to issue FASTag. Also, the National Highways Authority of India (NHAI) removed the payments bank from the authorised banks list.

One FASTag One Vehicle

You can link only one FASTag per vehicle. Each FASTag is linked to a specific prepaid wallet from the issuer bank, and the FASTag balance is associated with the respective wallet. If you get multiple FASTag from different banks for the same vehicle, only the latest FASTag will be kept active.

Avoid penalties

FASTag has been mandatory since 2021. Without FASTag, you must pay double the toll amount at the toll plazas.

Get your HDFC Bank FASTag today.

To enjoy uninterrupted toll payments, apply for a FASTag with HDFC Bank today. Enjoy easy recharges at any time, any place with payment services like PayZapp, NetBanking or MyCards.

Get started here.

*Terms and conditions apply. The information provided in this article is generic in nature and for informational purposes only. It is not a substitute for specific advice in your circumstances. Any information or charges mentioned above are subject to change. Please connect with the HDFC Bank team to know the latest information.