DigiSaathi

With the onset of the digital age, how we make payments has changed drastically. Today, you can conduct cashless transactions via various digital payment products. However, with so many new means of executing digital payments, it is natural to run into queries or issues. To ensure you can easily use any of these payment products and resolve your questions, you can rely on DigiSaathi – a 24x7 helpline.

DigiSaathi is a helpline launched by the Reserve Bank of India in association with the National Payments Corporation of India. DigiSaathi is a 24x7 helpline announced by the RBI Governor in March 2022 that provides assistance and support for the public regarding queries about digital payment products and services.

24/7 Availability

DigiSaathi is accessible around the clock, allowing users to get answers to their payment-related queries at any time, making it highly convenient for all users.

Wide Range 

It supports queries related to various payment services and products, such as: 

• Credit Cards, Debit Cards and Prepaid Cards
• Point of Sale/E-Commerce (PoS/ E-Com)
• Unified Payment Interface (UPI) 
• National Electronic Funds Transfer (NEFT)
• Real Time Gross Settlement (RTGS)
• Immediate Payment Service (IMPS)
• Aadhaar Enabled Payment System (AePS) 
• National Electronic Toll Collection (NETC/FASTag) 
• Bharat Bill Payment System (BBPS)
• Prepaid Payment Instruments (PPI Wallets)
• Automated Teller Machine (ATM) 
• Quick Response (QR - UPI/Bharat) 
• National Automated Clearing House (NACH)
• Mobile Banking and Internet banking (MB/ NB)
   

Usage Information

Users can access detailed information on how to use these digital payment products and services, including guidelines on availing and using them effectively for everyday transactions.

Consortium Support

DigiSaathi is supported by a consortium of payment system operators, including both banks and non-bank entities, which enables it to provide detailed product and transaction-related information.

Contact Information

The platform can guide users by providing contact details of the relevant bank or non-bank institution, aiding in direct communication for further assistance or specific inquiries.

Multiple Access

DigiSaathi is easily accessible through various means. Users can connect via WhatsApp by messaging +91 892 891 3333, using the chatbot on the official website, or by calling the toll-free numbers 14431 & 1800 891 3333.

Real-time Responses 

The system provides real-time answers to user-submitted questions, ensuring timely and relevant information, which is crucial for addressing urgent concerns about digital payments.

Multilingual Support

Currently, DigiSaathi offers support in English, Hindi, Marathi, and Kannada. Plans are underway to expand support to additional languages, making it inclusive for users across different regions of India.

DigiSaathi has been created to empower users like you with the knowledge to use digital payment modes with complete confidence. From accessing information about usage to addressing your concerns, DigiSaathi is available to help you 24x7.

Click here to access DigiSaathi today!

*Terms and conditions apply. The information provided in this article is generic in nature and for informational purposes only. It is not a substitute for specific advice in your own circumstances.