Frequently Asked Questions

SmartHub Vyapar Prepaid card is a General Purpose Reloadable (GPR) card issued to retail merchants and small business owners. This card is bundled along with the existing Merchant Acquiring (POS) offering and can be used for all types of expenses by the Merchant.

The SmartHub Vyapar Prepaid Card can be used to earn CashBack on daily expenses like fuel, groceries, entertainment, apparel, travel, online recharge / shopping, etc. 

  • Earn 1% Cashback* on Online & Offline (pos) spends
    • Minimum transaction amount of ₹ 100/-  
    • Maximum cap for cashback is ₹1,000/- per month per card*
  • 5% CashBack on Utility Payment (Maximum cap of ₹ 30 per transaction.

Eligible on maximum 5 transactions every month) 

  • 5% CashBack on expenses on PayZapp. Standard offers running on PayZapp will be applicable
  • Additional benefits from network partners.
  • Zero lost card liability
  • 24/7 access to Prepaid card net banking or a customer portal 

Prepaid Card offered to small business owners for payments and business expenses. This card can also be applied by any retail customer who wishes to apply and avail the same.

This card will be bundled along with the existing POS offering. Please get in touch with your Merchant RM.

SmartHub Prepaid Card digital application form along with Retail Cust ID as per records to be submitted. 

Personalised Card will be couriered to customer registered address and will have TAT of 7 to 10 days

No. Currently, only sole proprietorship account holders can apply for the card.

This card can be used for all purchases on POS, online purchases and for ATM Cash withdrawals/balance enquiries.

The maximum Card balance can be up to ₹2 lac at any given point in time across all PPIs held with the Bank.

The validity of the card is 5 years from the date of issuance.

Card can be loaded through following modes:

a.  HDFC Prepaid Card Netbanking : Pls follow the below steps
 Visit HDFC Bank website >> Click on Login >> Select Prepaid>> Login with User ID & Password>> Select  Reload option>>Load value and payment details.

b. Quick Reload portal : Pls follow the below steps
Visit HDFC Bank website >> Personal Banking Services >> Cards >> Prepaid Cards >> Manage your  cards>> Select reload your Prepaid card>> Card reload details.
 Also you can use the below direct link: https://securepayments.payu.in/hdfc-forex-home

Yes

No. Currently only one card can be applied by a Merchant.

  • One can withdraw upto ₹ 1,00,000 in a month in cash.
  • The limit for individual transaction may vary across ATMs

  • For Transaction Value upto Rs. 1000 – Rs. 20 + GST
  • For Transaction Value above Rs. 1000 – 1.85% of the Transaction Value + GST

  • Card holder can check the balance through Prepaid NetBanking under account summary tab
  • Card holder can also check the balance on ATM (charges applicable)

  • Nil Charges on HDFC Bank ATM
  • ₹ 11 + GST on other Bank ATMs

No annual fees will be charged.

Card should be blocked instantly by calling the customer care or through Prepaid card Netbanking portal. Replacement card will be provided on request.

Customer can Block/Unblock the card by calling the customer care or through Prepaid Netbanking

₹ 200+GST

 

Customer can raise the query through HDFC Bank Customer Care.

 

Cashback will not be provided for below spends/categories: 

  • Government Spends 
  • Insurance 
  • Prepaid Wallet Load/Re-load 
  • Security brokers /dealers 
  • Gambling 
  • Manual Cash Disbursements 
  • Prepaid Cards Load/Re-load
Sr No. No MCC Description
1 5960 Insurance
2 6010 Financial Institutions - Manual Cash Disbursements
3 6011 Financial Institutions - Automated Cash Disbursements
4 6012 Financial Institutions – Merchandise and Services
5 6211 Security Brokers / Dealers
6 6300 Insurance
7 6540 POI Funding Transactions
8 7399 BUSINESS SERVICES (NEC)
9 7995 Gambling
10 9211 Government
11 9222 Government
12 9311 Government
13 9399 Government
14 9402 Government
15 9405 Government
16 9950 Government

Post receiving the card delivery status as "delivered", your initial funding will be loaded into Card on T+1 day.

Yes, if bank doesn’t receive any delivery status for your Card, then on 20th day from card dispatch date the initial loading amount will be refunded to your source account

Maximum Cashback for a customer in a month will be ₹1000 (for 1% Cashback on selected online and offline spends) and ₹150 (for 5% Cashback on Utility) irrespective of the number of cards he/she is holding.

Example 1:

If a customer has 3 cards and he/ she is eligible for Cashback in all the 3 cards subject to maximum cash back amounting to Rs.1000 under 1% cashback option and Rs.150 under 5% cashback option. Eligible cashback amount will be processed in respective cards as per process.

Customer 1

Card Number 1% Cash back Amount Eligible 5% Cash Back Eligible
Card Number 1 300 70
Card Number 2 500 30
Card Number 3 200 50
Total 1000 150

In the above Example all cards will get cash back under 1% and 5% categories

Example 2:

If a customer has 3 cards and he/ she is eligible for CashBack in all the 3 cards subject to maximum cash back amounting to ₹ 1,000 under 1% CashBack option and ₹ 150 under 5% CashBack option. If the customer is achieving the CashBack amount from single card, then only one card will get the CashBack.

Customer 2

Card Number 1% Cash back Amount Eligible 5% Cash Back Eligible
Card Number 1 1,000 150
Card Number 2 500 30
Card Number 3 1,000 20
Total 2,500 200

While the total cashback amount is ₹ 2,500 (1% CashBack), ₹1,000 will be credited to one card only.

Similarly, only ₹150 will be credit on Utility spends (5% CashBack) even though the total utility cashback is ₹200. The same will be processed within 90 working days.

Don't worry! We're here to help you update your details quickly and easily. 

For Mobile Number / Email ID:

  1. Log In to the Prepaid Card Netbanking Portal:

  1. Update Your Contact Information:

  • Click on Manage My Profile. 

  • Go to Contact Information and select Edit. 

  • Enter your new mobile number or email ID and verify the changes using the OTP sent to your registered mobile number. 

Your details will be updated instantly, and you’ll receive a confirmation via SMS on your registered mobile number. Please let us know if you need assistance at any step, and we'll be happy to help. 

For Address Update:

  1. Submit Your Application: 

  • Visit your nearest HDFC Bank branch at a time that’s convenient for you. 

  • Submit a signed application for "Change in Address" along with a documentary proof of your new address. Please bring the original documents for verification. 

We understand the importance of having your correct address on file. Your mailing address will be updated within 7 working days once we receive and verify your application and documents. Thank you for your patience and cooperation.