Credit Card Upgrade

You can continue to use your existing HDFC Bank Credit Card until the new card reaches you. 
Your existing card will be disabled once you start using your upgraded card or within 60 days of card upgrade or on the existing card’s expiry date, whichever comes earlier.

Once you’ve submitted a request for a new Credit Card, HDFC Bank will dispatch the card to your registered address within 10-15 working days. You can continue to use your existing Credit Card till you receive your new card. We will keep you informed of the shipment details.

When you upgrade your HDFC Bank Credit Card, you will earn extra Reward Points. The total value of your existing Reward Points will be the same ( except for millennia upgrades ). Transfer of points will be as per the conversion ratio in the Unified Conversion Portal ( restricted to 100% points only ).

All existing EMIs, bill payments and loans will be automatically transferred to your new HDFC Bank Credit Card.

In line with the RBI circular dated 15th January 2020, all upgraded Credit Cards are disabled for online, international and contactless usage as a security enhancement measure. To enable these features, click to chat on Whatsapp or ask EVA. 

To enable or disable transactions on your Credit Card, please visit our website or click to chat on Whatsapp. 

Credit Card limit enhancement + upgrade increases your credit limit and upgrades to a better HDFC Bank Credit Card. For a special few, we give this facility based on usage and repayment record. You can check your offer instantly right here. 

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Call our 24/7 phone banking number for assistance. 

Maker is someone who will raise a service request or a ticket through Corporate Portal on behalf of the card holder.

Checker is the authorized signatory as per corporate card program who has been provided with approving rights for the service request or for the tickets raised through Corporate Portal.

Bank recommends the users to access Commercial Card Portal through Google Chrome & through Internet Explorer Version 11 or above.

Yes, this is possible. After entering 3 characters of the vendor name, add an Asterisk (*) symbol and do the search.

There is no specific TAT being defined in the system for corporate users. Nonetheless, since the requests raised through the Portal is to meet the immediate requirements of the employee or card holder, we recommend the same to be approved by the Checker on priority.

Kindly request your Relationship Manager for the details on obtaining access to new users (both Maker & Checker).

Corporate can connect with our regional Enet Support Desk for soft token issuance.

Access to Checker queue can be given only to authorized signatories (AUS) as per the Board Resolution (BR) shared with the Bank. Hence, to give Checker access to an individual who is not an AUS, we request you to share the revised BR with the Bank including the name of the individual.

We request you to connect with your Relationship Manager for immediate assistance

We recommend the user to access Commercial Card Portal once in 30 days to keep the user ID’s active on the platform.

Virtual Card creation happens by debiting the OTB on the card. Accordingly, you can create Virtual Cards as and when instant credit of payment happens on the Primary card.

300 virtual cards can be created through one primary card in a day.

We require approval of the authorized signatory to enable us delete the user ID. Please note that to delete the ENet user id, you need to share a separate request form with the regional ENet Support Unit.

Yes, the same can be done through the option “Case self-assignment”, available on Corporate Portal.

Kindly refer to the on boarding mailer which has the file “Recommended Browser & System Settings for accessing Commercial Credit Card Portal”.