How to Update FASTag KYC Online and Offline?

A smooth FASTag experience starts with keeping your KYC details up to date. For HDFC Bank FASTag customers with a Minimum KYC wallet, the update can be completed digitally through e-KYC followed by Video KYC. Alternatively, you can complete the KYC process offline by visiting an HDFC Bank branch, giving you the flexibility to choose the method that works best for you.

This guide walks you through what you need to keep ready, the details you may be asked to confirm and each step involved in completing your FASTag KYC update online and offline.

You can complete your HDFC Bank FASTag KYC online through the FASTag Customer Portal. The online process involves two stages: e-KYC followed by Video KYC.

Before you begin, keep the following details handy:

• Annual income

• Occupation

• Mother’s name

• Email ID

During the Video KYC verification, the agent may ask you to confirm any of these details. Make sure your answers match the information entered during the KYC process to help complete the verification successfully.

Step 1: Complete e-KYC

e-KYC is an Aadhaar-based digital verification process that authenticates your identity using an OTP.

What do you need for e-KYC?

You will need your Aadhaar number linked to an active mobile number, as the OTP for verification will be sent to the registered number.

Once you enter your Aadhaar number and verify the OTP, your details will be fetched and verified digitally.

Step 2: Complete Video KYC

Once e-KYC is completed, you will proceed to Video KYC. This involves a short live video interaction with an agent to verify your identity.

What do you need for Video KYC?

Keep the following ready before starting the session:

• Pen and paper: You may be asked to write down a verification code during the call.

• PAN Card: Keep your PAN Card ready for identity verification.

• A suitable space: Choose a quiet room with a plain background and good lighting.

• Stable internet connection: Make sure your connection is reliable to avoid interruptions during the call.

During the session, the agent will guide you through the verification process. You may be asked to show your PAN Card and answer a few basic identification questions.

Once the verification is successfully completed, your KYC will be processed within 3 working days.

If the online process is not feasible or you prefer completing the verification in person, you can update your FASTag KYC by visiting your nearest HDFC Bank branch.

Steps to Update FASTag KYC at an HDFC Bank Branch
 

1. Visit your nearest HDFC Bank branch.

2. Carry a duly filled FASTag KYC Form.

3. Bring all the supporting documents mentioned in the form.

4. Submit the completed form along with the required documents at the branch.

5. The branch staff will check, verify and stamp the submitted documents.

6. The verified documents will then be sent for backend processing.

7. Your KYC is usually updated within 3 working days after submission.

This option is ideal if:

• Your Aadhaar isn’t linked to your mobile number

• Video KYC isn’t convenient for you

• You prefer in-person verification

Important Note: Both the online and offline methods mentioned above are applicable only to retail category FASTag customers. Corporate FASTag customers can contact HDFC Bank at support.fastag@hdfc.bank.in for assistance with completing their KYC.

To complete the KYC process, you may need to provide an Officially Valid Document (OVD) as proof of identity and address. As per RBI guidelines, accepted OVDs include:

• Passport

• Driving licence

• Voter ID card

• Proof of possession of Aadhaar number

• NREGA job card duly signed by an officer of the State Government

• Letter issued by the National Population Register containing details of name and address

You may also be required to provide your PAN or Form 60, as applicable.

For vehicle-related verification, keep a copy of your vehicle’s Registration Certificate (RC) ready as well.

An updated KYC helps keep your FASTag ready for the road without unnecessary interruptions. Completing the KYC requirements on time ensures that you can continue to recharge and use your FASTag smoothly while staying compliant with applicable guidelines. It can help with:

• Uninterrupted toll payments

• Compliance with applicable government and banking regulations

• Continued FASTag recharges and usage without KYC-related restrictions

• Prevention of FASTag suspension due to incomplete KYC

Your HDFC Bank FASTag KYC updation is now a straightforward process, whether you choose the convenience of online Aadhaar-based e-KYC followed by Video KYC or prefer visiting an HDFC Bank branch. Keeping the required details and documents ready can make the process even smoother, helping you keep your FASTag active and ready for your next journey.

*Disclaimer: The information provided in this article is generic in nature and for informational purposes only. It is not a substitute for specific advice in your own circumstances. You are recommended to obtain specific professional advice before you take any or refrain from any action. Investments are subject to changes in tax laws. Please contact a professional consultant for an exact calculation of your liabilities.